Bolton, England, United Kingdom · On-site
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Customer Service, Communication Skills, Computer Literacy, Kerridge, R2C
Montreal, Quebec, Canada · Hybrid
$111k–$155k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Professional Services Leadership, SaaS AI Implementation, HVAC Domain Expertise, Enterprise Software Deployment, Strategic Planning
Charlotte, North Carolina, United States · On-site
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Mechanical Troubleshooting, Electrical Troubleshooting, Pneumatic Troubleshooting, Hydraulic Troubleshooting, Preventive Maintenance
Union City, Georgia, United States · On-site
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Building Maintenance, Preventative Maintenance, Landscaping, Office Equipment Repair, HVAC Repair
Greater London, England, United Kingdom · On-site
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Work Order Processing, Invoice Validation, Customer Service, ERP Systems, Stock Management
La Crosse, Wisconsin, United States · On-site
$53k–$74k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Procurement Planning, Inventory Management, Shipping And Receiving, Warehouse Organization, Forklift Operation
Bengaluru, Karnataka, India · Hybrid
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Creo, Wind-chill, Team Center, NPD, VAVE
Mecklenburg County, North Carolina, United States · Remote OK
$97k–$136k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Lighting Fulfillment, Field Issue Resolution, Cross-functional Collaboration, Contractor Qualification, Scope Development
Nashville, Tennessee, United States · On-site
$22/hr–$25/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Shipping and Receiving, Inventory Control, Material Handling, Warehouse Management Software, Safe Material Handling
Springfield, Massachusetts, United States · Hybrid
$113k–$181k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Project Leadership, Energy Management, Financial Analysis, HVAC Modernization, Building Automation
Garfield Heights, Ohio, United States · On-site
$99k–$143k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Solution Sales, Account Management, HVAC System Design, Project Take-off, Proposal Pricing
Rocklin, California, United States · Hybrid
$254k–$367k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: P&L Management, Sales Leadership, Financial Forecasting, Customer Acquisition, Price Management
Mecklenburg County, North Carolina, United States · Remote Solely
$96k–$199k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Sustainable Design, Energy Modeling, Life Cycle Assessment, Thermal Systems Engineering, Data Center Design
Grimes, Iowa, United States · On-site
$18/hr–$26/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: HVAC Service, Preventive Maintenance, Troubleshooting, Commercial HVAC Systems, Technical Documentation
Montreal, Quebec, Canada · Hybrid
$91k–$190k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Python, Machine Learning, Generative AI, Deep Learning, Statistical Modeling
Pueblo, Colorado, United States · On-site
$27/hr–$31/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Team Leadership, Problem Solving, Critical Thinking, Safety Training, Quality Control
White Bear Lake, Minnesota, United States · On-site
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Leadership, Lean Manufacturing, Problem Solving, Manpower Management, Training and Development
Kuala Lumpur, Malaysia · On-site
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Calendar Management, Meeting Logistics, Travel Management, Visa Application Processing, Minute Taking
Lansing, Michigan, United States · On-site
$23/hr–$43/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: HVAC Troubleshooting, Commissioning, Pipe Fitting, Mechanical Layouts, Blueprint Reading
Mecklenburg County, North Carolina, United States · Remote OK
$96k–$199k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Thermal System Management, Mechanical Loop Design, Data Center Cooling, Chiller Plant Design, Pumping Systems
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The Fleet Service Advisor manages inbound calls and coordinates vehicle repairs to meet customer KPIs and SLAs. They are responsible for optimizing work allocation, managing broken-down vehicle movements, and maintaining constant communication with customers and suppliers.
Candidates must demonstrate experience in high-level customer satisfaction and possess excellent verbal and written communication skills. Proficiency in computer systems, preferably Kerridge or R2C, and flexibility to work a 4-on, 4-off shift pattern are required.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Thermo King UK is hiring a Fleet Service Advisor to join the team in the Bolton office. Working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of the Fleet Service Advisor is to provide excellent customer service and to meet or exceed customer requirements and KPI's.
Answer all inbound calls to the Customer Service Centre within KPI
Prioritizing workflow to maximize time efficiency, to meet productivity & quality targets
Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
Build close working relationships with the suppliers/internals to promote co-operation and ensure utilization and optimization of work allocation.
Make sure all customers KPI’s and SLA’s are met when dealing with all requests
Support the management team with any tasks/requests as required by the demands of the Service Centre.
Ensure all warranty items are issued to correct suppliers within reasonable timescales.
Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all times of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
Excellent communications skills and the ability to clearly communicate information both verbally and in writing.
Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable.
Ability to work as part of a team and on your own.
Attention to detail. Must be flexible and motivated.
Professionally presented and possess a good work ethic.
Ability to pro-actively provide solutions and solve internal and external customer queries.
Availability for shift pattern: 4 days on, 4 days off with 12 hours' time from 09.00 a.m. – 21.00p.m.
Job Types: Full-time, Permanent
Work Location: Bolton office: BL6 4SA/ onsite
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Thermo King pioneered transport refrigeration over 80 years ago, and today we continue innovating sustainable transport temperature control solutions with one goal in mind-improving quality of life for our customers.
Offices: 314 W 90th St, Bloomington, Minnesota, US
Thermo King pioneered transport refrigeration over 80 years ago, and today we continue innovating sustainable transport temperature control solutions with one goal in mind-improving quality of life for our customers.
Offices: 314 W 90th St, Bloomington, Minnesota, US
