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Skills: People Management, Technical Leadership, Customer Relationship Management, Strategic Business Development, Project Management
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
Work Schedule First Shift (Days) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail …
Skills: Laboratory Safety, Communication Skills, Collaboration, Attention To Detail, SOP Adherence
Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaning…
Skills: Quality Assurance, cGMP, ISO 13485, ISO 9001, CAPA Management
Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work…
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Work Schedule Rotational days/weekends Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, F…
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description As part of the Thermo Fish…
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
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Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description SUMMARY The Senior Application Administrator is responsible for the administration, configuration, validation, and lifecycle management of …
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Assistant Manager - Customer Service and Order Management
Mumbai City, Maharashtra, India · On-site
Mid level$20B raised
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the…
Skills: Order Management, Customer Service, SAP ERP, Revenue Attainment, Back-order Management
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. ist das weltweit führende Unternehmen im Bereich Wissenschaftsdienstleistungen mit einem Jahresumsatz von etw…
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Every day, our colleagues brin…
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Full-time
bachelor degree, postgraduate degree
Posted 26d ago
~40 hrs/week
Responsibilities
Manage a team of Field Service Engineers to provide installation, maintenance, and technical support for scientific instruments. Drive business growth by executing service strategies and enhancing customer satisfaction to meet organizational revenue targets.
Requirements
Requires a Bachelor's or Advanced degree with 6-8+ years of technical service experience and 3-5 years of people management experience. Must possess strong technical aptitude in analytical instrumentation and the ability to travel 25-50% of the time.
Full job description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION: At Thermo Fisher Scientific, manage a field service team to deliver excellent technical support while growing service business. You'll manage a team of Field Service Engineers (FSEs) providing installation, maintenance, repairs, and customer support for sophisticated analytical and scientific instruments. This role combines technical leadership, people management, and strategic business development to ensure excellent customer experiences and meet organizational goals.
Help advance scientific service delivery by implementing effective solutions, optimizing team performance, and building strong customer relationships. Support continuous improvement initiatives while maintaining the highest standards of quality and safety. Collaborate with sales, technical support, and other stakeholders to develop and execute service strategies that grow revenue and enhance customer satisfaction.
REQUIREMENTS: • Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service experience in analytical instruments, laboratory equipment, or related industry • Preferred Fields of Study: Engineering, Sciences, Business or related field • Additional certifications in service management or process improvement methodologies beneficial • 3-5 years proven people management experience leading field service teams • Strong technical aptitude with ability to understand complex analytical instrumentation • Demonstrated success growing business and achieving revenue targets • Excellence in customer relationship management and problem resolution • Proven experience implementing service strategies and operational improvements • Demonstrated ability to coach, develop and support field service teams • Strong project management and organizational skills • Proficiency with CRM systems, Microsoft Office suite and service management tools • Strong written and verbal communication skills • Ability to travel up to 25-50% within assigned territory • Valid driver's license and clean driving record required • Multilingual skills valuable for international roles • Experience with regulated environments (GMP/GLP) preferred
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care