Sr Customer Service Representative - Order Support - German speaking
Budapest, Central Hungary, Hungary · Hybrid
Mid level$20B raised
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Job Description Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 …
Skills: Customer service, Order management, Administration, Data accuracy, Problem-solving
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our coll…
Skills: Order Management, CRM, Microsoft Dynamics 365, Logistics, Supply Chain
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Summary Join Thermo Fisher Scientific’s Semiconductor Business Unit Finance team as a Sr Manager, Finance supporting our global Se…
Senior Sales Compensation Data Analyst ( ANALISTA DE DADOS SR)
São Paulo, São Paulo, Brazil · Hybrid
Senior$20B raised
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
Skills: Data Analysis, Sales Compensation, Financial Modeling, Excel, Generative AI
High Point, North Carolina, United States · On-site
Entry level$20B raised
Work Schedule 12 hr shift/days Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards Job Description We are seeking a detail-oriented and highly organized individual to join our te…
Skills: Quality inspection, GMP compliance, Documentation, Attention to detail, Decision-making
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
Skills: Project management, Clinical research support, Documentation management, Supply chain coordination, Customer service
Work Schedule First Shift (Days) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail …
Skills: GMP, Pharmaceutical Manufacturing, Lean Manufacturing, Team Leadership, Process Improvement
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Sr. Manager Operations Finance – Brno About Thermo Fisher Scientific Brno Located in Brno, Czech Republic, Thermo Fisher Scientific’s site …
Greenville, North Carolina, United States · On-site
Mid level$20B raised
Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning…
Skills: Technology transfer, Manufacturing process development, Good manufacturing practices, Experimental design, Formulation
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Our Sales Representatives are responsible for the sales of research products and services within a defined territory. They maintain effecti…
Greenville, North Carolina, United States · On-site
Mid level$20B raised
Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning…
Skills: Technology Transfer, Manufacturing Process Development, Good Manufacturing Practices, Formulation, Steriles Processing
Work Schedule Standard (Mon-Fri) Environmental Conditions Office, Various outside weather conditions Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive imp…
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Clinical Research Associate (Level II) – Make an Impact at the Forefront of Innovation We have successfully supported the top …
Carlsbad, California, United States · Remote Solely
$73k–$96k/yr
Mid level$20B raised
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description How will you make an impact? The Lead Qualification Representative (LQR) plays a critical role in connecting marketing initiatives with sal…
Work Schedule First Shift (Days) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards Job Description At Thermo Fisher Scientific, you’ll discover meaningful work that makes a pos…
Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description The Associate Director, Va…
High Point, North Carolina, United States · On-site
Mid level$20B raised
Work Schedule First Shift (Days) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facia…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school, bachelor degree
Competitive salary, Annual performance-based bonus, Cafeteria benefits, Pension fund contributions, Medicover health insurance, Life insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The Customer Service Representative is responsible for managing order support, administration, and master data while ensuring exceptional service for internal and external stakeholders. They will handle complex customer requirements, resolve escalations, and collaborate with partner functions to maintain high data accuracy and operational efficiency.
Requirements
Candidates must have 2-3 years of customer service experience in an office or multinational environment and possess strong communication skills. A high school diploma is required, while a bachelor's degree is preferred, along with proficiency in Microsoft Office and potential experience with ERP systems.
Full job description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com.
Position Location: Budapest, Hungary
Position Summary:
Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data. Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.
Key Responsibilities:
Be a role model and provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, master data.
Deal with complex customer requirements, manage escalations, processing and follow up all relevant requests within the division’s guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to ensure timely handling of enquiries.
Become proficient in Customer Relationship Management systems.
Adhere to company policies, operational regulations and departmental training guidelines.
Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
Play a key role on assignments/projects as required by business expectations.
Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Develop and review training materials and contribute to new joiner trainings.
Use relevant daily customer service reports.
Assess individual customer requirements and if required direct activities to appropriate partner departments.
In order to meet the seasonal requirements of the business, it is advisable to participate in cross training and cross support activities, which involve joining assignments to other customer service teams.
Skills:
Demonstrate high integrity and compliance.
Display attention to detail and accuracy.
Good problem-solving skills and ability to multitask under tight deadlines.
Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player.
Strong written and verbal communication skills in English and German
Good organizational skills and the ability to prioritize workload effectively.
Must demonstrate judgment, diplomacy in dealing with internal and external customers.
Work on own initiative on daily routine tasks as well as solving system issues.
Ability to deal with ambiguity, to act without having all details available, have a sense of ownership of roles and responsibilities and ability to see the bigger picture, demonstrate a “can-do” attitude and a proactive solution-focused mindset.
Competent Microsoft Office user.
Experience:
A minimum of 2-3 years’ customer service experience is required in an SSC/multinational/office environment.
Experience with ERP systems preferred but not essential.
Education:
Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
Working Conditions:
This position requires repetitive typing and regular use of a computer plus multiple displays.
Most of the other physical demands are typical with those associated with an office environment.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
What We Offer:
Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.
Related keywords
Customer ServiceOrder ManagementShared Service CenterData AccuracyERPMicrosoft OfficeAdministrationQuotationsMaster DataKPIMultilingualComplianceProblem-solvingAnalyticalLife SciencesPharmaceutical Services
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care