Prince George County, Virginia, United States · On-site
Description Description At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian se…
Skills: Customer Service, Windows, MacOS, Linux, Unix
Prince George County, Virginia, United States · On-site
Description Description At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian se…
Skills: Tier 2 Technical Support, Windows, MacOS, Linux, Unix
Prince George County, Virginia, United States • On-site
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Provide Tier 2 technical and functional support for government-owned desktop equipment and software. Manage and resolve tickets based on priority for over 11,000 store users.
Requires an Associate's degree or HS/GED with 3 years of experience in a Windows environment and a Secret clearance. Must possess DoD 8570.1 IAT II certification and obtain specific computing environment certifications within six months.
Description
At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.
Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
The Enterprise Service Desk serves as the nucleus of DeCA’s IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support.
Requirements
Responsibilities
• Work all tickets and work orders that are assigned based on priority and age of ticket; Provide on-site service desk support to more than 11,000 store users.
Knowledge/Experience must include:
Qualifications
Integrated Solutions. Mission-Ready Outcomes. Operational Advantage.
The One 23 Group delivers integrated Operational Intelligence, Secure Digital Engineering, and Infrastructure Engineering to enable decision advantage, strengthen cyber resilience, and modernize mission systems. Operational Intelligence We deliver AI-enabled analytics and automation that transform data into real-time insight, empowering faster, smarter decision-making and enabling mission-focused outcomes through predictive and autonomous capabilities. Secure Digital Engineering We design and implement secure, resilient digital environments using zero trust principles, cloud security, and identity-centric frameworks to ensure continuous protection, compliance, and mission assurance. Infrastructure Engineering We modernize and sustain mission-critical infrastructure through scalable cloud and network solutions, enabling efficient deployment, seamless integration, and long-term operational reliability.
Integrated Solutions. Mission-Ready Outcomes. Operational Advantage.
The One 23 Group delivers integrated Operational Intelligence, Secure Digital Engineering, and Infrastructure Engineering to enable decision advantage, strengthen cyber resilience, and modernize mission systems. Operational Intelligence We deliver AI-enabled analytics and automation that transform data into real-time insight, empowering faster, smarter decision-making and enabling mission-focused outcomes through predictive and autonomous capabilities. Secure Digital Engineering We design and implement secure, resilient digital environments using zero trust principles, cloud security, and identity-centric frameworks to ensure continuous protection, compliance, and mission assurance. Infrastructure Engineering We modernize and sustain mission-critical infrastructure through scalable cloud and network solutions, enabling efficient deployment, seamless integration, and long-term operational reliability.
