Sheffield, England, United Kingdom · Hybrid
Job Title: Operations Coordinator Department: Operations Location: Sheffield Office (with hybrid work available) Pay Scale: £27,678k per annum Contract: Permanent Hours: Full Time (37.5 hours per week) SFJ Awards SFJ Awa…
Skills: Operational coordination, Customer service, Stakeholder management, Problem-solving, Process improvement
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The Operations Coordinator manages day-to-day operational delivery, including customer service, qualification processing, and apprenticeship assessment support. They ensure efficient administrative workflows, maintain regulatory compliance, and provide high-quality support to centres, employers, and learners.
The role requires strong organizational and coordination skills to manage multiple priorities and effective stakeholder management to collaborate with internal and external teams. Candidates must demonstrate a proactive approach to problem-solving, attention to detail, and the ability to work in a fast-paced environment.
Job Title: Operations Coordinator
Department: Operations
Location: Sheffield Office (with hybrid
work available)
Pay Scale: £27,678k per annum
Contract: Permanent
Hours: Full Time (37.5 hours per week)
SFJ Awards
SFJ Awards are a regulated awarding organisation, delivering high quality qualifications and custom certification for learners through approved centres in England, Wales, Northern Ireland, and Scotland. We are also an apprenticeship assessment organisation approved by Ofqual to deliver assessment services for a growing number of standards in England. SFJ Awards is part of the Workforce Development Trust group.
The Workforce Development Trust
The Workforce Development Trust is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our four brands; Skills for Health, Skills for Justice, SFJ Awards, iCQ Awards and People 1st International, which deliver specialist, targeted skills interventions to support a variety of frontline public services.
Job summary
SFJ Awards provides a range of Awarding Organisation and assurance functions, including regulated qualifications and apprenticeship assessment.
The Operations Coordinator is responsible for the day-to-day operational delivery of the organisation, across regulated qualifications, End-Point assessment and custom certifications.
This will include conducting the core operations including the customer services function, supporting with apprenticeship delivery, supporting the onboarding of new customers, and all other operational support required to ensure excellent service and continuous improvement.
This role is central to maintaining and improving efficiency, driving service quality, and supporting sustainable growth. The post holder will ensure effective relationships with customers, as well as contributing to the wider development and successful achievement of SFJ Awards’ operational and financial plans. This role is central to the success and sustainability of the organisation.
What is the impact of the role on the business?
The Operations Coordinator plays a crucial role in ensuring the smooth and efficient running of our programmes and services across The Workforce Development Trust. By managing day-to-day operations, coordinating resources, and maintaining high standards of delivery, this role directly contributes to the success of our workforce development initiatives and the positive outcomes we achieve for our partners and clients. It’s a pivotal position that helps translate strategic goals into operational excellence
Key business skills necessary for the role?
What does the daily work look like?
A typical day will involve answering internal and external queries across a variety of communication methods. Ensuring overnight processes have been completed on the system and that all exams have been organised for the week. The work is varied and fast paced and involves close collaboration with colleagues across the organisation.
How does your team deliver a premium service for our customers?
We pride ourselves on reliability, attention to detail, and a commitment to continuous improvement. Our customers trust us to deliver efficiently and professionally every time, and we achieve that by maintaining strong internal processes and always being ready to adapt to their needs.
What are the three most important personal skills needed for this role?
How would you describe the culture of your team?
We’re passionate about making a positive difference through our work, and we celebrate each other’s successes along the way.
Key Responsibilities
Reporting to the SFJ Awards Operations Manager, the post holder’s key responsibilities will include accountability for:
Please download full JD here and our job pack here
This job requires some days in the office. Please consider if you are willing to relocate before applying.
This role is subject to a criminal record check via the Disclosure and Barring Service.
Please include your CV and cover letter when applying. In your covering letter, please give specific examples of work you’ve done or experiences you’ve had that demonstrate how you meet the requirements of this post and why this role feels like a good fit for you.
Only apply if you currently have a valid right to work in the UK.
Please note, we reserve the right to alter the closing date before the one stated.
Only shortlisted candidates will be contacted
Benefits:
The Workforce Development Trust is an equal opportunity employer and welcomes everyone.
If your experience differs a little from what is outlined in the job description, or you are missing a desired qualification, yet you think you can bring value to this role, please apply, we would like to hear more about you.
We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.
If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your preferred pronouns, for example she/her, he/him, they/them etc.
Closing date: Sunday 16th August 2026
A not-for-profit organisation helping employers to develop their workforce
The Workforce Development Trust is a charity that designs and delivers a range of targeted interventions that support the development of skilled, sustainable and efficient workforces. Through our brands - Skills for Health, Skills for Justice, SFJ Awards, and People 1st International - we operate as one organisation, with a diverse range of products and services to enable our clients to create and maintain skilful, effective workforces that benefit the public.
Offices: Vertigo, Cheese Lane, Bristol, Bristol BS2 0JJ, GB · 1st Floor, Consult House, 4 Hayland Street, Sheffield, Sheffield S9 1BY, GB
A not-for-profit organisation helping employers to develop their workforce
The Workforce Development Trust is a charity that designs and delivers a range of targeted interventions that support the development of skilled, sustainable and efficient workforces. Through our brands - Skills for Health, Skills for Justice, SFJ Awards, and People 1st International - we operate as one organisation, with a diverse range of products and services to enable our clients to create and maintain skilful, effective workforces that benefit the public.
Offices: Vertigo, Cheese Lane, Bristol, Bristol BS2 0JJ, GB · 1st Floor, Consult House, 4 Hayland Street, Sheffield, Sheffield S9 1BY, GB
