Position Summary: The Pittsburgh Cultural Trust is seeking part-time box office representatives to process ticket sales, exchanges, subscriptions, and donations in person and by telephone at the Theater Square Box Office…
Skills: Customer service, Cash handling, Communication, Problem solving, Diplomacy
Position Summary: The Director of Communications plays a central role in managing the Pittsburgh Cultural Trust’s day-to-day communications operations. Reporting to the Senior Director of Strategic Communications, this p…
Skills: Strategic Communications, Media Relations, Editorial Planning, Content Development, Social Media Strategy
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Part-time
high school
Posted 1d ago
Apply by Nov 9
~40 hrs/week
Responsibilities
The ticketseller is responsible for processing ticket sales, exchanges, and subscriptions while providing excellent face-to-face and telephone customer service. They will also assist with promotional offers, manage patron information in the database, and support house management during performances.
Requirements
Candidates must have a high school diploma and at least one year of experience in customer service, sales, or a retail environment. Proficiency in cash handling and familiarity with ticketing systems are preferred, along with the ability to work evenings, weekends, and holidays.
Full job description
Position Summary: The Pittsburgh Cultural Trust is seeking part-time box office representatives to process ticket sales, exchanges, subscriptions, and donations in person and by telephone at the Theater Square Box Office location. These individuals should demonstrate excellent customer service skills as they interact with Cultural District patrons, members, and donors. Ticketsellers will be required to maintain knowledge of performances throughout the Cultural District. Candidates should be able to work independently and as part of a team. Applicants must be able to work evening, weekend, and holiday shifts. This is a part-time, union position with a starting wage of $18.12/hour.
Knowledge, Skills & Experience Required:
Education: High school diploma required.
Work Experience: Minimum 1 year of experience in customer service, sales, telemarketing, or retail environment required. Experience dealing with the public in a face-to-face manner required. Cash-handling experience and familiarity with ticketing systems preferred.
Supervisory Experience: No supervisory experience required.
Technical Skills: Working knowledge of Microsoft Office suite preferred. Familiarity and comfort with a ticketing system preferred.
Intangibles: Strong organizational skills, outstanding communications, problem solving, diplomacy, and customer service orientation. Able to maintain calm demeanor and work effectively in a fast-paced and hectic environment. Detail oriented and comfortable handling cash on a regular basis.
Essential Functions: Main job responsibilities:
Delivering the highest level of face-to-face customer service and support to patrons at the box offices and on the telephone.
Staffing box offices at Pittsburgh Cultural Trust owned or operated venues including but not limited to the box offices at Theater Square, Benedum Center, Byham Theater, and O’Reilly Theater.
Filling company orders, VIP requests, and comp ticket offers, and working with Development and Marketing on processing Member and Sponsor requests as needed.
Fulfilling customer ticketing requests via telephone, email, and in-person interactions.
Working with Guest Services management on overseeing and fulfilling special promotional offers.
Staffing the venue Guest Services areas and working with House Management to resolve patron seating issues prior to and during performances.
Communicating current and accurate information to patrons concerning performances and ticket policies.
Assisting with processing single ticket and subscription phone sales as needed.
Working to maintain accurate patron information in the ticketing database.
Demonstrating a commitment to diversity, equity, accessibility, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Performing other responsibilities as assigned.
Supervisory responsibility: This position does not have any supervisory responsibility.
Budgetary responsibility: Ticketsellers have no budgetary responsibility.
Decision-making responsibility: This position has day-to-day discretion with respect to box office ticketing decisions when management is not available.
Strategic responsibility: Ticketsellers have no strategic responsibility.
Reporting requirements: No reporting requirements.
Travel requirements: Limited travel (less than 5%) is required for this position.
Physical demands: This position involves mainly office work – occasional lifting up to 20-30 lbs. may be required. The individual should be able to sit and/or view a computer screen for extended periods of time.
The Pittsburgh Cultural Trust is an equal-opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, ethnicity, national origin, veteran or disability status. Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. The Pittsburgh Cultural Trust strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.
Creating a scene in downtown Pittsburgh since 1984
Industry
Performing Arts
Company size
51-200 employees
Founded
1984
Headquarters
Pittsburgh, PA
LinkedIn followers
10,626
Total funding
$10M
The Pittsburgh Cultural Trust has overseen one of Pittsburgh’s most historic transformations: turning a seedy red-light district into a magnet destination for arts lovers, residents, visitors, and business owners. Founded in 1984, the Pittsburgh Cultural Trust is a non-profit arts organization whose mission is the cultural and economic revitalization of a 14-block arts and entertainment/residential neighborhood called the Cultural District. The District is one of the country’s largest land masses “curated” by a single nonprofit arts organization. A major catalytic force in the city, the Pittsburgh Cultural Trust is a unique model of how public-private partnerships can reinvent a city with authenticity, innovation and creativity.
Using the arts as an economic catalyst, the Pittsburgh Cultural Trust has holistically created a world-renowned Cultural District that is revitalizing the city, improving the regional economy and enhancing Pittsburgh’s quality of life. Thanks to the support of foundations, corporations, government agencies and thousands of private citizens, the Trust stands as a national model of urban redevelopment through the arts.
Since 1984, the Trust has restored historic theaters, constructed new performance venues, commissioned public art projects and developed unique urban parks and riverfront recreation spaces. As one of the largest Downtown Pittsburgh property owners, the Trust manages one million square feet of property.
Offices: 803 Liberty Avenue, Pittsburgh, PA 15222, US
performing artsvisual artseconomic developmentand public artCommunitiesEducation
Creating a scene in downtown Pittsburgh since 1984
Industry
Performing Arts
Company size
51-200 employees
Founded
1984
Headquarters
Pittsburgh, PA
LinkedIn followers
10,626
Total funding
$10M
The Pittsburgh Cultural Trust has overseen one of Pittsburgh’s most historic transformations: turning a seedy red-light district into a magnet destination for arts lovers, residents, visitors, and business owners. Founded in 1984, the Pittsburgh Cultural Trust is a non-profit arts organization whose mission is the cultural and economic revitalization of a 14-block arts and entertainment/residential neighborhood called the Cultural District. The District is one of the country’s largest land masses “curated” by a single nonprofit arts organization. A major catalytic force in the city, the Pittsburgh Cultural Trust is a unique model of how public-private partnerships can reinvent a city with authenticity, innovation and creativity.
Using the arts as an economic catalyst, the Pittsburgh Cultural Trust has holistically created a world-renowned Cultural District that is revitalizing the city, improving the regional economy and enhancing Pittsburgh’s quality of life. Thanks to the support of foundations, corporations, government agencies and thousands of private citizens, the Trust stands as a national model of urban redevelopment through the arts.
Since 1984, the Trust has restored historic theaters, constructed new performance venues, commissioned public art projects and developed unique urban parks and riverfront recreation spaces. As one of the largest Downtown Pittsburgh property owners, the Trust manages one million square feet of property.
Offices: 803 Liberty Avenue, Pittsburgh, PA 15222, US
performing artsvisual artseconomic developmentand public artCommunitiesEducation