Honolulu, Hawaii, United States · Hybrid
$51k–$76k/yr
Ability Specialist - C409BN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals –…
Skills: Claim Management, Analytical Thinking, Customer Service, Regulatory Compliance, Medical Terminology
Hyderabad, Telangana, India · On-site
IND Staff Software Engineer - GCC011 We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve you…
Skills: Amazon Connect, AWS Lambda, Python, DynamoDB, CI/CD
New York, New York, United States · Remote OK
$108k–$162k/yr
Sr UW Program Manager - UE07DE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goal…
Skills: Property and Casualty Insurance, Multiline Claims, Customer Presentations, Analytical Claim Data Review, Conflict Management
Alpharetta, Georgia, United States · Hybrid
Sales Executive - SG08DE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – an…
Skills: Relationship-based Selling, Broker Development, Pipeline Generation, Consultative Selling, Negotiation
Lake Mary, Florida, United States · Remote OK
$56k–$85k/yr
Claims Representative - CH09CN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goal…
Skills: Workers' Compensation Claim Handling, Customer Service, Critical Thinking, Data Analysis, Mathematical Calculations
Hartford, Connecticut, United States · Hybrid
$101k–$151k/yr
Data Engineer - GE08AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and …
Skills: R, Python, SQL, Hadoop, Spark
Coral Gables, Florida, United States · Hybrid
$78k–$186k/yr
Executive Underwriter - UW07CDSenior Underwriter - UW08CAUnderwriter - UW08CB We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here mean…
Skills: Management Liability Underwriting, Risk Analysis, Relationship Management, Critical Thinking, Financial Analysis
Hartford, Connecticut, United States · Hybrid
$158k–$236k/yr
AVP Risk Management - KE05AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals …
Skills: Corporate Security Leadership, Workplace Violence Prevention, Executive Protection, Crisis Response, Vendor Management
Tampa, Florida, United States · Hybrid
Sales Executive - SG08DE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – an…
Skills: Relationship-based Selling, Broker Development, Pipeline Generation, Negotiation, Closing Skills
Alpharetta, Georgia, United States · Hybrid
$140k–$210k/yr
Underwriting Director - UQ06CD We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goal…
Skills: Ocean Cargo Underwriting, Data Analysis, Critical Thinking, Relationship Management, Analytical Thinking
Hartford, Connecticut, United States · Hybrid
$46k–$68k/yr
Ability Analyst - C410ANSr Ability Analyst - C409AN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity…
Skills: Claims Management, Medical Analysis, Customer Service, Critical Thinking, Emotional Intelligence
Hartford, Connecticut, United States · Remote OK
$48k–$72k/yr
Sr Ability Analyst - C409ANAbility Specialist - C409BN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportun…
Skills: Claims Management, Medical Analysis, Vocational Analysis, Critical Thinking, Emotional Intelligence
Hartford, Connecticut, United States · Hybrid
$104k–$156k/yr
Compliance Asst Director - LC07BE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your g…
Skills: Regulatory Compliance, Insurance Product Development, Rate And Form Filings, Underwriting Practices, Project Management
London, England, United Kingdom · On-site
INTL Underwriting Assistant - OG09WW We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve you…
Skills: Risk Analysis, Underwriting Support, Data Analysis, Microsoft Excel, Microsoft Word
London, England, United Kingdom · On-site
INTL Senior Actuary - AA06WW We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals …
Skills: Actuarial Pricing, Digital Transformation, Project Management, Portfolio Management, Data Visualisation
Hartford, Connecticut, United States · On-site
$147k–$170k/yr
Sr Data Engineer - GE07BE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – a…
Skills: ETL, Data Integration, Informatica, IDMC, AWS
Hartford, Connecticut, United States · Remote OK
$108k–$161k/yr
AD Product Development - ED07AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goa…
Skills: Product Development, Underwriting Guidelines, Pricing & Rate Management, Market Analysis, Risk Exposure Analysis
Hartford, Connecticut, United States · Remote OK
$100k–$150k/yr
Sr Product Specialist - EM07JE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goal…
Skills: Product Development, Commercial Casualty Insurance, Cross-functional Leadership, Regulatory Compliance, Project Management
Hartford, Connecticut, United States · Hybrid
$101k–$151k/yr
Data Engineer - GE08AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and …
Skills: MLOps, AWS, GCP, Python, Generative AI
Hartford, Connecticut, United States · Hybrid
$80k–$120k/yr
Consultant Bus Data Analysis - GA08BE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve yo…
Skills: Business Analysis, Data Analysis, Insurance Domain Knowledge, GenAI, Big Data Technologies
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Manage a caseload of Hawaii state disability, Short Term Disability, and Leave of Absence claims from intake to resolution. Serve as the primary contact for claimants, employers, and medical professionals to ensure fair and timely outcomes.
Requires a high school diploma or GED, with an associate or bachelor's degree preferred. Candidates should possess strong analytical skills, professional communication abilities, and ideally have experience in claims or medical terminology.
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
This role requires a Hybrid work arrangement with in office requirement at The Hartford's Hawaii office location.
The Employee Benefits – Ability Specialist for the Hawaii team supports Paid Family and Medical Leave, Short Term Disability and Leave of Absence. This role requires strong analytical expertise, strategic thinking, and communication skills to accurately adjudicate claims. As Ability Specialist for the Hawaii team, you will play a critical role in supporting individuals during some of the most challenging times in their lives. You will be responsible for managing a caseload of Hawaii TDI, Short Term Disability and Leave of Absence claims of high complexity, ensuring each claim is handled with empathy, accuracy, and efficiency. This role requires a balance of analytical thinking, customer service, and regulatory compliance. You will serve as the primary point of contact for claimants, employers, and medical professionals, guiding them through the claims process and ensuring timely and fair outcomes. Your work will directly impact the financial and emotional well-being of our customers. This role can be filled as an Ability Specialist or Senior Ability Specialist based on experience.
KEY RESPONSIBILITIES
Claim Management:
Independently manage a caseload of Hawaii state disability, Short Term Disability and Leave of Absence claims from intake through resolution.
Conduct thorough reviews of medical records, employment history, and policy provisions.
Determine eligibility and benefit entitlement based on contractual language and supporting documentation.
Serve as the main contact for claimants, providing clear, compassionate, and timely updates.
Communicate with employers, physicians, and legal representatives to gather and clarify information.
Educate claimants on the Hawaii state disability, Short Term Disability and Leave of Absence processes, timelines, and expectations.
Make well-reasoned decisions supported by evidence and aligned with policy terms.
Document all claim activity, rationale, and communications in a clear and professional manner.
Prepare written correspondence including approval, denial, and status letters.
Collaborate with internal resources such as peers, CRO, SIU, CCXT and Team Leader
Escalate complex or high-risk claims to senior team members or management as appropriate
Ensure all claims are handled in compliance with State regulations, HIPAA, and other applicable regulations.
Participate in audits, quality reviews, and continuous improvement initiatives.
HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.
1+ years of claim experience a plus.
Medical terminology is a plus.
Strong organizational and prioritization skills.
Exceptional problem solving.
Exceptional Critical Thinking Skills.
Professional verbal and written communication skills.
Continuous Improvement Mindset.
Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.
Thrives in a structured team environment.
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.
For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/75Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
401K, Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year and Paid Holidays
Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits
Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements) .
Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$50,844 - $76,267Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits
Doing more and doing better for our customers every day.
Showing up for people isn’t just what we do. It’s who we are – for over 200 years. And while it looks different every day, we do more to innovate for our customers, our communities and our employees. Because you put your trust in us.
Offices: 690 Asylum Avenue, Hartford, CT 06155, US · 8888 E Raintree Dr, Scottsdale, Arizona 85260, US · 6430 S Fiddlers Green Circle, Greenwood Village, Colorado 80111, US · 1120 S Tryon St, Charlotte, North Carolina 28203, US · 200 Colonial Center Pkwy, Lake Mary, Florida 32746, US
Doing more and doing better for our customers every day.
Showing up for people isn’t just what we do. It’s who we are – for over 200 years. And while it looks different every day, we do more to innovate for our customers, our communities and our employees. Because you put your trust in us.
Offices: 690 Asylum Avenue, Hartford, CT 06155, US · 8888 E Raintree Dr, Scottsdale, Arizona 85260, US · 6430 S Fiddlers Green Circle, Greenwood Village, Colorado 80111, US · 1120 S Tryon St, Charlotte, North Carolina 28203, US · 200 Colonial Center Pkwy, Lake Mary, Florida 32746, US
