Description Purpose and Description The Adoption Home Study Support Specialist plays a critical role in assisting prospective adoptive parent clients navigate the administrative aspects of the home study and adoption pro…
Skills: Administrative Support, Customer Service, Public Speaking, Time Management, Attention To Detail
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$50k–$55k/yr
Full-time
associate degree, bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The Adoption Home Study Support Specialist serves as the primary point of contact for prospective adoptive parents and facilitates information meetings. They also provide essential administrative support by maintaining client files, coordinating training courses, and assisting with the documentation required for the adoption process.
Requirements
Candidates must have at least 3 years of experience in a human service organization or administrative support role, with a preference for an Associate’s or Bachelor’s degree. Strong communication, organizational, and customer service skills are required, along with proficiency in Microsoft Office and database management.
Full job description
Description
Purpose and Description
The Adoption Home Study Support Specialist plays a critical role in assisting prospective adoptive parent clients navigate the administrative aspects of the home study and adoption process in a manner that is consistent with the mission and goals of the agency and is an integral member of the Adoptive Parent Services team. The Adoption Home Study Support Specialist is the first point of contact at The Cradle for prospective adoptive parents, responding to prospective adoptive parent inquiries and facilitating Information Meetings.
This position is expected to contribute positively to overall culture within the organization and to work collaboratively with colleagues in all departments.
Essential Functions
Client Facing (35%)
Serve as initial contact for clients considering applying to The Cradle for their home study and/or placement services.
Host Information Meetings and respond to email, web, and phone inquiries from prospective adoptive parent clients.
Support adoptive parent applicants in the completion and submission of documents necessary for the home study process.
Assist clients in obtaining required background checks.
Administrative Support (65%)
Create and maintain hard copy client files and digital records in client database.
Collaborate closely with Adoptive Parent Counselors conducting home study assessments.
Identify and schedule family guest speakers for Information Meetings and other adoptive parent training courses.
Support the course instructors in sending pre and post course activities and tracking client course completions.
Conduct file reviews as needed.
Point of contact for adoption attorneys and interstate adoptions in sending and receiving necessary documents to process and finalize adoptions.
Drafts initial Reports of Investigation prior to counselor and supervisor review.
Create and update client forms and documents.
Interface with collateral contacts and other organizations.
Collaborate with Marketing Team on attracting clients to the program and establishment of client profiles on The Cradle’s website.
Attend and participate in all staff, department and team level meetings.
Requirements
The following requirements are necessary to perform the essential functions of the role.
Commitment to The Cradle’s mission and values.
Minimum of 3 years’ experience working in a human service organization, and/or Associate’s or Bachelor’s Degree in Human Services, strongly preferred.
Minimum of 3 years’ experience providing administrative support to a team.
Strong customer service orientation.
Skilled and effective communicator; confidence in public speaking and communicating with clients and colleagues via video call, phone, email and text.
Strong time management skills and attention to detail.
Ability to organize and prioritize multiple projects.
Ability to work independently and collaboratively on a team.
Intermediate Proficiency in Microsoft Office.
Experience with and comfort learning databases.
Working Conditions
This is a fully onsite role.
Requires flexibility to work some evenings and weekends.
Additional Requirements
Required to undergo a background check, fingerprinting, and medical exam to meet Department of Children and Family Services (DCFS) requirements.
Applicants must complete all Application Questions
Since opening in 1923, The Cradle has helped place more than 16,000 children into forever families. Learn more at Cradle.org or call 847-475-5800. Want to speak with a Cradle counselor about an unplanned pregnancy? Call 800-CRADLE4 (800-272-3534).
Our holistic approach to lifelong support is unlike any other adoption and child welfare agency in the nation. Our team of social workers, counselors, and outreach staff offer trustworthy, ethical, and lifelong support to tens of thousands of people touched by adoption, including birth parents, adopted persons, and adoptive parents. Services include options counseling for women facing unplanned pregnancies, pre and post adoption education for parents, an adoption-competent clinical therapy program, outreach and education, and placement services. The Cradle is the only adoption agency in the country with an on-site nursery. It is a safe, neutral place for infants to stay while their parents take the time they need to decide if adoption will be the plan for this child. The nursery also enables The Cradle to place infants whose special medical needs may mean that it takes a bit longer to find them a home that is prepared to help them thrive. We also offer training for prospective adoptive parents and adoption professionals through Adoption Learning Partners (ALP).
Offices: 2049 Ridge Ave, Evanston, IL 60201, US
AdoptionPost Adoption SupportAfrican American AdoptionOn Site NurseryInternational AdoptionAdoption Empowerment & EducationOnline Adoption EducationNonprofitHague AccreditedAdoption Learning Partners
Since opening in 1923, The Cradle has helped place more than 16,000 children into forever families. Learn more at Cradle.org or call 847-475-5800. Want to speak with a Cradle counselor about an unplanned pregnancy? Call 800-CRADLE4 (800-272-3534).
Our holistic approach to lifelong support is unlike any other adoption and child welfare agency in the nation. Our team of social workers, counselors, and outreach staff offer trustworthy, ethical, and lifelong support to tens of thousands of people touched by adoption, including birth parents, adopted persons, and adoptive parents. Services include options counseling for women facing unplanned pregnancies, pre and post adoption education for parents, an adoption-competent clinical therapy program, outreach and education, and placement services. The Cradle is the only adoption agency in the country with an on-site nursery. It is a safe, neutral place for infants to stay while their parents take the time they need to decide if adoption will be the plan for this child. The nursery also enables The Cradle to place infants whose special medical needs may mean that it takes a bit longer to find them a home that is prepared to help them thrive. We also offer training for prospective adoptive parents and adoption professionals through Adoption Learning Partners (ALP).
Offices: 2049 Ridge Ave, Evanston, IL 60201, US
AdoptionPost Adoption SupportAfrican American AdoptionOn Site NurseryInternational AdoptionAdoption Empowerment & EducationOnline Adoption EducationNonprofitHague AccreditedAdoption Learning Partners