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Texas Injection Molding logoTexas Injection Molding

Customer Service Representative

Houston, Texas, United States · On-site

Senior

Description Client Relationship Management – Primary responsibility to manage existing accounts. Objective to understand their needs, addressing any concerns and ensuring that they are completely satisfied with the servi…

Skills: Customer Relationship Management, Order Management, Production Planning, Problem Solving, ERP Systems

Texas Injection Molding logo

Customer Service Representative

Texas Injection Molding

Houston, Texas, United States • On-site

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Senior

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  • Full-time
  • high school, bachelor degree
  • Posted 24d ago
  • ~40 hrs/week

Responsibilities

Manage existing customer accounts to ensure satisfaction and coordinate order flow from entry to shipment. Act as a key liaison between customers and internal production teams to manage schedules and resolve quality or delivery issues.

Requirements

Requires a high school diploma and at least 5 years of experience in a manufacturing office environment. Proficiency in ERP systems and Microsoft Office is required, with a preference for a business-related college degree.

Full job description

Description

  • Client Relationship Management – Primary responsibility to manage existing accounts. Objective to understand their needs, addressing any concerns and ensuring that they are completely satisfied with the services provided by Texas Injection Molding at all times.
  • Customer Service - Responsible communications with assigned customers always insuring complete satisfaction. This includes confirming quotes, order acknowledgement, delivery status, terms and regular correspondence with our customers. Key team member in daily production meetings to manage all customer orders from entry to shipment. Must effectively communicate internally as well as to our customers related to job status and requirements.  
  • Communication Skills-Clear and effective communication is key to building strong relationships both internally and externally. Must be able to convey information in a way that is understandable to non technical stakeholders including negotiation of delivery dates, pricing, etc.
  • Problem Solving – Issues may and will arise, such as quality defects or missed deliveries. In this role, must be able to quickly and proactively address these issues and work both with our internal teams and customer to find solutions that minimize impact on our customers businesses,

Responsible for management of the following accounting functions: 

  1. Sales orders – Entry of sales orders in accounting system and manufacturing system
  2. Filing – maintenance of orderly files for necessary records  
  3. Shipping-Establish Packing Lists as needed for on time deliveries
  • Reporting – Establishment and reporting of performance metrics for On-Time Delivery, Returns and customer satisfaction surveys to Quality Department for processing with other metrics ultimately provided to management.
  • Provides weekly reports to our Customers accurately identifying order status, inventory status, etc.
  • Works with production on any needs or issues that would require customer interaction
  • Responsible for creating work order packet for production including but not limited to: work order, labels, mold change forms, operator cards, daily production report forms
  • Follows sales orders from receipt from customer service to shipment ensuring all shipments are accurate and made to meet our customer commitments
  • Advises status of work in progress, material availability and any potential production problems to ensure that personnel, equipment, materials and services are provided as needed.
  • Helps to facilitate interdepartmental activity with quality assurance, manufacturing, customer service, warehouse, engineering, etc.
  • Maintain cleanliness of work area and work safely.
  • Responsible for utilizing IQ Management software to enter orders, schedule jobs and manage production schedule
  • Responsible for meeting company pricing standards when purchasing materials and components.

Requirements

Education:

  • High School Diploma Required
  • College Degree in business related field preferred 

Work Experience:

  • Minimum of 5 years of experience working at manufacturing company preferably in office environment, in any of the key areas Customer Service, Production Planning
  • Inside Sales and/or Account Management experience would be preferred
  • Purchasing experience would be preferred, but not necessary

Knowledge/Skills and Abilities:

  • A positive “can-do” attitude
  • Understanding of ERP system use 
  • Proficient in Microsoft Office 
  • Good interpersonal skills both written and verbal a must
  • Ability to make timely fact-based decisions; shows good judgment
  • Ability to work independently and handle projects to completion
  • Ability to oversee and drive customer commitments
  • Ability to speak both English and Spanish would be helpful but not necessary

Performance Metrics

  1. On Time Delivery
  2. Monthly Revenue to Plan
  3. 100% Customer Satisfaction
  4. Organization and Cleanliness

Related keywords

Customer ServiceManufacturingERPIQ Management SoftwareSales OrdersOn-Time DeliveryAccount ManagementProduction SchedulingInside SalesPacking ListsPerformance MetricsInventory StatusWork Orders

About Texas Injection Molding

LinkedInVisit site

People - Process - Technology

Industry
Plastics Manufacturing
Company size
51-200 employees
Founded
2013
Headquarters
Houston, Texas
LinkedIn followers
4,290

We love manufacturing and believe when you bring together great people, disciplined manufacturing processes, the latest technology, and lead with a culture of respect and care for each other we create something special. We create a special place to come to work and a special place for customers to collaborate in the design, engineering and manufacturing of innovative products that impact millions of people. We are located in Houston Texas and operate 18 injection molding machines from 55 to 800 tons along with a variety of secondary decorating and assembly operations. Engineering is our strength and we lead with strong plastics and tooling engineering. Our in-house Technical Center provides a space for design collaboration and all the resources for routine tooling maintenance, tooling engineering changes, modifications, and repairs for the injection molds used in our plastics molding operation. Texas Injection Molding is certified to the standards of ISO 9001-2008. Please call us at 281-489-4292 or visit. More information can be found at www.texasinjectionmolding.com

Offices: 11015 Bay Commerce Drive, Houston, Texas 77034, US

Plastic Injection MoldingPlastic Mold and Toolingand Plastic EngineeringIndustrial EngineeringPlastics and Rubber ManufacturingManufacturing
View all jobs at Texas Injection Molding

About Texas Injection Molding

LinkedInVisit site

People - Process - Technology

Industry
Plastics Manufacturing
Company size
51-200 employees
Founded
2013
Headquarters
Houston, Texas
LinkedIn followers
4,290

We love manufacturing and believe when you bring together great people, disciplined manufacturing processes, the latest technology, and lead with a culture of respect and care for each other we create something special. We create a special place to come to work and a special place for customers to collaborate in the design, engineering and manufacturing of innovative products that impact millions of people. We are located in Houston Texas and operate 18 injection molding machines from 55 to 800 tons along with a variety of secondary decorating and assembly operations. Engineering is our strength and we lead with strong plastics and tooling engineering. Our in-house Technical Center provides a space for design collaboration and all the resources for routine tooling maintenance, tooling engineering changes, modifications, and repairs for the injection molds used in our plastics molding operation. Texas Injection Molding is certified to the standards of ISO 9001-2008. Please call us at 281-489-4292 or visit. More information can be found at www.texasinjectionmolding.com

Offices: 11015 Bay Commerce Drive, Houston, Texas 77034, US

Plastic Injection MoldingPlastic Mold and Toolingand Plastic EngineeringIndustrial EngineeringPlastics and Rubber ManufacturingManufacturing
View all jobs at Texas Injection Molding

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