City of Edinburgh, Scotland, United Kingdom · Hybrid
$27k–$32k/yr
Junior Technical Account Manager aka Customer Success Manager Texaport | UK (Hybrid) | Full-Time Competitive Salary | Depending on Experience Are you a natural people person with a passion for technology? Do you love bui…
Skills: Relationship Building, Client Advocacy, Microsoft 365, Interpersonal Communication, Problem Solving
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Act as the primary bridge between clients and engineering teams to ensure service excellence and high client satisfaction. Responsibilities include managing day-to-day queries, attending service reviews, and identifying opportunities to add value for clients.
Seeking an outgoing individual with strong communication skills and a passion for technology. Prior experience in IT support or a customer-facing technical role is preferred, along with a problem-solving mindset.
Junior Technical Account Manager
aka Customer Success Manager
Texaport | UK (Hybrid) | Full-Time
Competitive Salary | Depending on Experience
Are you a natural people person with a passion for technology? Do you love building relationships, solving problems, and making a real difference for the businesses you work with? If so, we want to hear from you.
Texaport is a global Managed Service Provider working with a diverse and dynamic client base across multiple industries and regions. No two days are the same, and we take genuine pride in the service we deliver. We are now looking for a Junior Technical Account Manager to join our team and work alongside our experienced Technical Account Manager to help our clients get the very best from their technology.
The Role
As a Junior Technical Account Manager, you will be the bridge between our clients and our engineering teams. You will act as a client advocate, ensuring that every interaction reflects our commitment to service excellence. This is a client-facing, relationship-driven role with real variety, and a genuine opportunity to grow your career within a fast-moving, forward-thinking MSP.
You will work closely with our existing Technical Account Manager, learning the ropes and quickly building your own portfolio of client relationships.
What You Will Be Doing
What We Are Looking For
Desirable (But Not Essential)
Why Texaport?
Trusted IT support designed to safeguard your business
Texaport is an established and reputable managed service provider with a strong focus on security and customer service excellence. We empower organisations with comprehensive managed services that combine: • Exceptional customer service • Strategic digital transformation • Robust security solutions What we Believe in: 1. Championing Industry Regulation In a world where IT is weaponised and service levels vary wildly, we want more industry wide controls so everyone can enjoy consistent, reliable support. 2. Collaboration and partnerships We build strategic partnerships with technology vendors and industry experts so we can offer you best-in-class solutions. 3. Security-first mindset We prioritise the security and privacy of client systems and data in all aspects of our service delivery. 4. Rapid response and incident management We maintain a rapid incident response capability, minimise downtime, and mitigate the impact of security incidents for our customers. Our vision is to be the trusted partner of choice for organisations seeking comprehensive IT Management and cutting-edge security solutions. We want to give our clients the freedom to focus on their core business objectives without worrying about cyber threats. We aim to deliver exceptional client experiences and contribute to a safer digital world. For more information and where to begin, please visit www.texaport.co.uk
Offices: Techcube, 1 Summerhall, Edinburgh, EH9 1PL, GB · Techcube, 1 Summerhall, Edinburgh, EH9 1PL, GB
Trusted IT support designed to safeguard your business
Texaport is an established and reputable managed service provider with a strong focus on security and customer service excellence. We empower organisations with comprehensive managed services that combine: • Exceptional customer service • Strategic digital transformation • Robust security solutions What we Believe in: 1. Championing Industry Regulation In a world where IT is weaponised and service levels vary wildly, we want more industry wide controls so everyone can enjoy consistent, reliable support. 2. Collaboration and partnerships We build strategic partnerships with technology vendors and industry experts so we can offer you best-in-class solutions. 3. Security-first mindset We prioritise the security and privacy of client systems and data in all aspects of our service delivery. 4. Rapid response and incident management We maintain a rapid incident response capability, minimise downtime, and mitigate the impact of security incidents for our customers. Our vision is to be the trusted partner of choice for organisations seeking comprehensive IT Management and cutting-edge security solutions. We want to give our clients the freedom to focus on their core business objectives without worrying about cyber threats. We aim to deliver exceptional client experiences and contribute to a safer digital world. For more information and where to begin, please visit www.texaport.co.uk
Offices: Techcube, 1 Summerhall, Edinburgh, EH9 1PL, GB · Techcube, 1 Summerhall, Edinburgh, EH9 1PL, GB
