Nashville, Tennessee, United States · On-site
Position Status: Part-Time Exemption Status: Non-Exempt Reports to: Box Office Manager Location: Onsite at TPAC's Box Office Start Date: after July 27, 2026 Core Values Inclusion, Creative Excellence, Innovation, Collabo…
Skills: Tessitura CRM, Customer Support, Microsoft Office, Communication Skills, Time Management
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The Patron Services Agent processes ticketing transactions and handles patron inquiries via phone, email, and in-person. They are responsible for managing ticket orders, exchanges, and providing event information for all TPAC venues.
Candidates must have a high school diploma or GED and at least six months of customer support experience. Proficiency in Microsoft Office and the ability to work a flexible schedule including evenings and weekends are required.
Position Status: Part-Time
Exemption Status: Non-Exempt
Reports to: Box Office Manager
Location: Onsite at TPAC's Box Office
Start Date: after July 27, 2026
Core Values
Inclusion, Creative Excellence, Innovation, Collaboration, Purposeful Service
Position Overview
The Patron Services Agent processes ticketing transactions quickly and accurately using Tessitura CRM software and fields phone, email, and in-person patron inquiries. With a focus on excellence, this position ensures client and patron satisfaction, through broad product knowledge and precise order processing for all events at the Tennessee Performing Arts Center/War Memorial Auditorium. This position is a positive team player, engaged with our company and TPAC’s mission, and serves as a physical representation of TPAC’s core values. By balancing creative solutions with understanding and patience, the Patron Services Agent is an active, accurate, and valuable front line service provider for our patrons, clients, and fellow staff members.
The responsibilities listed above are not all inclusive. Other related duties may be assigned.
Required:
Highly Desired:
Encouraged:
Frequent Functions: Working in an office environment and customer-facing role. Comfort with navigating both front of house and backstage areas. Night and weekend operations show support.
TPAC is an Equal Employment Opportunity employer. All aspects of the employment process will be merit-based and applied without discrimination on the basis of race, color, religion, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.
A nonprofit cultural anchor institution in Nashville, Tennessee.
Since 1980, the nonprofit Tennessee Performing Arts Center has welcomed more than 14 million audience members and served more than 1.8 million children and adults with performances at TPAC, teacher resources, professional development opportunities, classroom residencies, and enrichment programs. TPAC manages four venues, including Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater, and War Memorial Auditorium, the storied music venue located across 6th Avenue. Each year, TPAC serves several hundred thousand audience members with the HCA/TriStar Health Broadway at TPAC series, a variety of special engagements, and the productions of three resident artistic companies – Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre. For more information, visit TPAC.org.
Offices: 505 Deaderick Street, Third Floor, Nashville, TN 37243, US
A nonprofit cultural anchor institution in Nashville, Tennessee.
Since 1980, the nonprofit Tennessee Performing Arts Center has welcomed more than 14 million audience members and served more than 1.8 million children and adults with performances at TPAC, teacher resources, professional development opportunities, classroom residencies, and enrichment programs. TPAC manages four venues, including Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater, and War Memorial Auditorium, the storied music venue located across 6th Avenue. Each year, TPAC serves several hundred thousand audience members with the HCA/TriStar Health Broadway at TPAC series, a variety of special engagements, and the productions of three resident artistic companies – Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre. For more information, visit TPAC.org.
Offices: 505 Deaderick Street, Third Floor, Nashville, TN 37243, US
