Chicago, Illinois, United States · Hybrid
$60k–$100k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Team leadership, Customer success, Strategic planning, Operational excellence, Performance management
Florida, United States · Remote OK
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Consultative selling, Molecular diagnostics, Strategic account planning, Salesforce.com, Microsoft Office
Chicago, Illinois, United States · On-site
$70k–$83k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Data analysis, Business analytics, Excel, Google Sheets, Data visualization
Redwood City, California, United States · On-site
$140k–$200k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Data architecture, Enterprise modeling, SQL, Python, HL7
Chicago, Illinois, United States · On-site
$50k–$55k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Order Triage, Order Fulfillment, Quality Control, Workflow Improvement, Critical Thinking
Atlanta, Georgia, United States · On-site
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Molecular biology, Genotyping, Quantitative PCR, Next-generation sequencing, Nucleic acid extraction
Madison, Wisconsin, United States · Hybrid
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Epic, Healthcare IT, Integration, Beaker, Ambulatory
North Carolina, United States · Remote OK
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Genomic knowledge, Oncology knowledge, Sales, Customer service, Territory management
Redwood City, California, United States · Hybrid
$150k–$220k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Commercial Strategy, Sales Operations, Sales Enablement, Revenue Operations, Go-To-Market Strategy
Chicago, Illinois, United States · On-site
$50k–$55k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Critical thinking, Interpersonal skills, Problem-solving, Written communication, Verbal communication
New Jersey, United States · Remote OK
$120k–$140k/yr
Compensation: $120,000 - $140,000 per year. You are eligible for an uncapped Sales Incentive Plan with the target of $80,000 annually; terms and conditions apply. Rare Disease Account Executive - New York/New Jersey. Ter…
Skills: Laboratory Sales, Market Penetration, Contract Negotiation, CRM Software, Demand Creation
Montana, United States · Hybrid
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Phlebotomy, Venipuncture, Aseptic Technique, Specimen Handling, Epic EMR
Chicago, Illinois, United States · On-site
$100k–$125k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Event Marketing, Project Management, Budget Management, Contract Negotiation, Vendor Management
Chicago, Illinois, United States · On-site
$190k–$270k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Functional Genomics, Organoid Systems Biology, CRISPR Screening, Cancer Biology, Target Discovery
Brazil · Remote OK
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Medical Science Liaison, Oncology, Molecular Diagnostics, KOL Engagement, Market Access
California, United States · Remote OK
$120k–$190k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Medical Science Liaison, Oncology, Genomic Testing, KOL Management, Medical Writing
Chicago, Illinois, United States · Hybrid
$160k–$180k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Product Management, Data Strategy, Healthcare Interoperability, Partner Management, Data Modeling
New York, New York, United States · On-site
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Data Extraction, Clinical Data Analysis, Quality Assurance, Medical Record Review, Google Suite
Redwood City, California, United States · Remote OK
$150k–$225k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: SQL, R, Python, Computational Biology, Bioinformatics
Oregon, United States · Remote OK
$120k–$140k/yr
Compensation: $120,000 - $140,000 per year. You are eligible for a Sales Incentive Plan with the target of $80,000 annually; terms and conditions apply. Rare Disease Account Executive - OR, ID, WY & MT territory: Must re…
Skills: Laboratory Sales, Market Penetration, CRM Applications, Contract Negotiation, Relationship Development
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The Customer Operations Manager will lead and mentor a team of customer success professionals to drive operational excellence and customer satisfaction. They will collaborate cross-functionally to optimize service delivery, manage performance metrics, and resolve complex client escalations.
Candidates must possess a bachelor's degree and at least three years of experience in customer success or client services. Proficiency in data tools and strong analytical, communication, and leadership skills are required for this role.
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
As the Manager, Customer Success, you will lead and mentor a team of skilled professionals, focusing on both the tactical and strategic elements of customer success. You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model.
Lead a team of 7-12 customer success professionals, including individual contributors and emerging leaders, through hiring, training, performance reviews, coaching, and career development.
Drive strategic initiatives that optimize customer experience and operational efficiency, collaborating with key stakeholders such as Product, Lab, Marketing, Sales, and Legal to streamline processes and remove roadblocks.
Oversee the implementation and continuous improvement of KPIs and performance metrics, ensuring the team meets or exceeds goals related to customer satisfaction, turnaround time, and service quality.
Serve as the primary escalation point for complex and high-urgency issues, working cross-functionally to resolve escalations and provide a seamless customer experience.
Champion process improvement initiatives, identifying opportunities to automate workflows, reduce turnaround times, and enhance overall efficiency in service delivery.
Collaborate with the Product team to advocate for necessary product developments and enhancements that scale with customer needs, ensuring feedback loops and prioritization align with business goals.
Use a data-driven approach to identify gaps in individual and team performance, adapting strategies and coaching methods to continuously improve outcomes.
Foster strong relationships with key clients, ensuring their regional needs are met, and proactively identifying opportunities to strengthen customer loyalty and satisfaction.
Mentor and coach team members in leadership roles, helping them develop skills necessary for managing their own teams and driving their career growth within the organization.
This position requires travel up to 15% of the time, depending on location and regional needs.
Bachelor’s degree required.
3+ years of experience in customer success, client services, or a similar customer-facing role.
Demonstrated success in healthcare, life sciences, or technology industries is highly preferred.
Strong analytical skills, experience leveraging data tools such as Looker, Salesforce, and other BI platforms is a plus.
Excellent communication and relationship-building skills, with the ability to influence stakeholders and have critical conversations.
Strong organizational skills, with the ability to manage multiple priorities and teams in a dynamic environment.
Bias for action, with a proven ability to navigate complexity and deliver results in a competitive and evolving market.
Join us at Tempus and be part of a team that is making a meaningful impact on the healthcare industry through precision medicine and advanced technology.
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$60,000 - $100,000
The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tempus AI, Inc. (NASDAQ: TEM) is a technology company leading the adoption of AI to advance precision medicine.
Tempus is a technology company advancing precision medicine through the practical application of artificial intelligence in healthcare. With one of the world’s largest libraries of multimodal data, and an operating system to make that data accessible and useful, Tempus provides AI-enabled precision medicine solutions to physicians to deliver personalized patient care and in parallel facilitates discovery, development and delivery of optimal therapeutics. The goal is for each patient to benefit from the treatment of others who came before by providing physicians with tools that learn as the company gathers more data. For more information, visit tempus.com.
Offices: 600 West Chicago Avenue, Suite 510, Chicago, IL 60654, US · San Francisco, CA 94104, US · 230 Park Ave, Suite 950, New York, New York 10169, US · 33 Arch St, WeWork, Boston, Massachusetts 02110, US · 25 Alexandria Way, Suite 300, Durham, NC 27703, US
Tempus AI, Inc. (NASDAQ: TEM) is a technology company leading the adoption of AI to advance precision medicine.
Tempus is a technology company advancing precision medicine through the practical application of artificial intelligence in healthcare. With one of the world’s largest libraries of multimodal data, and an operating system to make that data accessible and useful, Tempus provides AI-enabled precision medicine solutions to physicians to deliver personalized patient care and in parallel facilitates discovery, development and delivery of optimal therapeutics. The goal is for each patient to benefit from the treatment of others who came before by providing physicians with tools that learn as the company gathers more data. For more information, visit tempus.com.
Offices: 600 West Chicago Avenue, Suite 510, Chicago, IL 60654, US · San Francisco, CA 94104, US · 230 Park Ave, Suite 950, New York, New York 10169, US · 33 Arch St, WeWork, Boston, Massachusetts 02110, US · 25 Alexandria Way, Suite 300, Durham, NC 27703, US
