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Full-time
associate degree
Posted 38d ago
~40 hrs/week
Remote in Norfolk, Virginia, United States
Responsibilities
The role involves answering and tracking incoming calls while preparing detailed reports in government systems. Responsibilities also include conducting research, routing calls, and training new customer service representatives.
Requirements
Candidates must have over 5 years of call center experience and an Associate's degree or equivalent work experience. Proficiency in telephony systems, CRMs, and the ability to handle sensitive information are required.
Full job description
TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within the Norfolk, VA or nearby cities.
Duties:
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Train and onboard new CSRs
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
5+years experience in a call center
Associates Degree (May be substituted with additional work experience).
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
Related keywords
Call CenterTelephony SystemsCRMMicrosoft Office SuiteGovernment SystemsOpen-source ResearchData EntryConfidentialityComplianceCustomer Service
TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance.
In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance.
A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com
Offices: 1820 N. Fort Myer Dr., Suite 620, Arlington, Virginia 22209, US
Government ContractingManagement ConsultingTechnology development and implementationMedia MonitoringSocial MediaProgram ManagementQA/QC EnhancementPrivacy Policy and CompliancePrivacy FOIAand Administrative and Office Support
TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance.
In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance.
A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com
Offices: 1820 N. Fort Myer Dr., Suite 620, Arlington, Virginia 22209, US
Government ContractingManagement ConsultingTechnology development and implementationMedia MonitoringSocial MediaProgram ManagementQA/QC EnhancementPrivacy Policy and CompliancePrivacy FOIAand Administrative and Office Support