Bathurst, New Brunswick, Canada · Hybrid
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across No…
Skills: Operational Strategy, P&L Management, Client Relationship Management, KPI Management, Workforce Optimization
Miramichi, New Brunswick, Canada · Hybrid
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across No…
Skills: P&L Ownership, Operational Strategy, Client Relationship Management, KPI Management, Workforce Optimization
Dieppe, New Brunswick, Canada · Hybrid
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across No…
Skills: P&L Ownership, Operational Strategy, Client Relationship Management, KPI Management, Workforce Optimization
Fredericton, New Brunswick, Canada · Hybrid
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across No…
Skills: P&L Ownership, Operational Strategy, Client Relationship Management, KPI Management, Workforce Optimization
Moncton, New Brunswick, Canada · Hybrid
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across No…
Skills: P&L Ownership, Operational Strategy, Client Relationship Management, KPI Management, Workforce Optimization
Saint John, New Brunswick, Canada · Hybrid
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across No…
Skills: P&L Ownership, Operational Strategy, Client Relationship Management, KPI Management, Workforce Optimization
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Lead large-scale BPO contact center operations and serve as the senior strategic partner for enterprise clients across North America. Responsible for full P&L ownership, driving operational excellence through KPI management, and scaling the organization for long-term growth.
Requires over 10 years of progressive leadership experience in BPO or contact center operations with proven P&L ownership. A bachelor's degree is preferred, along with a track record of managing multi-site operations and enterprise client relationships.
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across North America. This executive will play a critical role in shaping operational strategy, driving client success, improving organizational performance, and scaling operations for long-term growth. The ideal leader is highly commercial, operationally disciplined, client-facing, and experienced in leading large contact center environments with full P&L ownership.
Executive Client LeadershipTDS Global Solutions (formerly TeleDevelopment Services Inc.) (Visit www.tdsgs.com for more info)
Welcome to our Linkedin page! TDS Global Solutions (formerly TeleDevelopment Services Inc.) has established key partnerships with other companies and organizations beyond the IT-BPM industry. It has spent decades providing outsourcing solutions, consulting services, training and development programs, executive search and recruitment, and managed services for crucial departments of BPM operations. Now, TDS serves global clients and various industries. Long-Form Description: TDS Global Solutions (formerly TeleDevelopment Services Inc.) began operations 28 years ago as a global IT-BPM and contact center support services company. It maintains offices in the United States and the Philippines, where it also operated for the last 15 years. TDS assists its clients to plan, manage, and succeed in achieving their global growth objectives since 1991. Now, TDS serves global clients and various industries, including finance and fintech, healthcare information management, retail and manufacturing, airline and hospitality, even governments and academe. As a pioneer in the international contact center and BPM/BPO industry, TDS has played a key strategic role in the establishment and growth of more than 750 leading corporate and BPM/BPO organizations around the world. The company’s long and deep-rooted experience in the BPO sector has created many long-lasting partnerships with captive businesses and outsourced service providers alike, all of whom have benefited from the wide range of industry-related services TDS provides.
Offices: 149 Kensington Court, Broadview Heights, Ohio 44147, US
TDS Global Solutions (formerly TeleDevelopment Services Inc.) (Visit www.tdsgs.com for more info)
Welcome to our Linkedin page! TDS Global Solutions (formerly TeleDevelopment Services Inc.) has established key partnerships with other companies and organizations beyond the IT-BPM industry. It has spent decades providing outsourcing solutions, consulting services, training and development programs, executive search and recruitment, and managed services for crucial departments of BPM operations. Now, TDS serves global clients and various industries. Long-Form Description: TDS Global Solutions (formerly TeleDevelopment Services Inc.) began operations 28 years ago as a global IT-BPM and contact center support services company. It maintains offices in the United States and the Philippines, where it also operated for the last 15 years. TDS assists its clients to plan, manage, and succeed in achieving their global growth objectives since 1991. Now, TDS serves global clients and various industries, including finance and fintech, healthcare information management, retail and manufacturing, airline and hospitality, even governments and academe. As a pioneer in the international contact center and BPM/BPO industry, TDS has played a key strategic role in the establishment and growth of more than 750 leading corporate and BPM/BPO organizations around the world. The company’s long and deep-rooted experience in the BPO sector has created many long-lasting partnerships with captive businesses and outsourced service providers alike, all of whom have benefited from the wide range of industry-related services TDS provides.
Offices: 149 Kensington Court, Broadview Heights, Ohio 44147, US
