Beaumont, Alberta, Canada · On-site
$22/hr–$28/hr
Work Location: Beaumont, Alberta, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all collea…
Skills: Financial Transactions, Customer Service, MS Office, Time Management, Communication Skills
Saskatoon, Saskatchewan, Canada · On-site
$51k–$71k/yr
Work Location: Saskatoon, Saskatchewan, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $50,600 - $71,400 CAD TD is committed to providing fair and equitable compensation opportunities to …
Skills: Financial Planning, Investment Advice, Credit Banking Solutions, Customer Relationship Management, Portfolio Management
Montreal, Quebec, Canada · On-site
$44k–$55k/yr
Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 44 000 $/$44,000 - 55 400 $/$55,400 CAD TD is committed to providing fair and equitable compensation opport…
Skills: Financial Transaction Processing, Customer Experience, Banking Solutions, MS Office, Time Management
Montreal, Quebec, Canada · On-site
$22/hr–$28/hr
Work Location: Montréal, Quebec, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: 22,50$/$22.50 - 28,33$/$28.33 CAD TD is committed to providing fair and equitable compensation opportunities …
Skills: Financial Transaction Processing, Customer Service, Banking Solutions, MS Office, Time Management
Toronto, Ontario, Canada · On-site
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Audit Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportu…
Skills: Audit Analysis, Risk Assessment, Regulatory Compliance, Stakeholder Management, Financial Industry Knowledge
Aurora, Ontario, Canada · On-site
$46k–$61k/yr
Work Location: Newmarket, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $45,700 - $61,000 CAD TD is committed to providing fair and equitable compensation opportunities to all c…
Skills: Customer Relationship Management, Financial Advice, Digital Banking Education, Cash Handling, Problem Resolution
Saskatoon, Saskatchewan, Canada · On-site
$44k–$59k/yr
Work Location: Saskatoon, Saskatchewan, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $43,900 - $58,600 CAD TD is committed to providing fair and equitable compensation opportunities to …
Skills: Customer Relationship Management, Financial Advice, Digital Banking Education, Cash Handling, Problem Resolution
Toronto, Ontario, Canada · Remote OK
$79k–$112k/yr
Work Location: Toronto, Ontario, Canada Hours: 35 Line of Business: Legal Pay Details: $79,100 - $111,700 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportuni…
Skills: Oral Advocacy, Written Advocacy, Legal Research, Litigation Management, Drafting Legal Documents
Toronto, Ontario, Canada · Hybrid
$82k–$115k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Finance Pay Details: $81,600 - $115,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individu…
Skills: Liquidity Risk Management, Data Visualization, Data Science, Financial Analysis, Stakeholder Management
Montreal, Quebec, Canada · On-site
$53k–$74k/yr
Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 52 700$/$52,700 - 74 400$/$74,400 CAD TD is committed to providing fair and equitable compensation opportun…
Skills: Financial Planning, Investment Advice, Credit Banking Solutions, Customer Relationship Management, Portfolio Review
Mississauga, Ontario, Canada · On-site
$160k–$215k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $160,000 - $215,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues…
Skills: Observability, AIOps, SRE, Incident Intelligence, Automation
Toronto, Ontario, Canada · On-site
$82k–$115k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues.…
Skills: Requirements Elicitation, Business Process Analysis, Solution Design, SAFe Agile, SDLC
Vancouver, British Columbia, Canada · On-site
$70k–$98k/yr
Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities…
Skills: Financial Analysis, Risk Management, Industry Analysis, Commercial Lending, Business Proposal Creation
Toronto, Ontario, Canada · On-site
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: - TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities…
Skills: Requirements Elicitation, Business Process Analysis, Solution Design, Testing and Deployment Support, Stakeholder Communication
Ottawa, Ontario, Canada · On-site
$43k–$57k/yr
Work Location: Ottawa, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $43,300 - $56,700 CAD This role is eligible for commission based earnings. TD is committed to providing fair and equitable compe…
Skills: Administrative Support, Client Relationship Management, Wealth Management, Investment Product Knowledge, Compliance Adherence
Toronto, Ontario, Canada · On-site
$100k–$130k/yr
Work Location: Toronto, Ontario, Canada Hours: 35 Line of Business: Data & Analytics Pay Details: 100 000$/$100,000 - 130 000 $/$130,000 CAD This role is temporarily eligible for a pay premium above the posted salary ran…
Skills: Actuarial Science, Pricing Strategy, Excel, SQL, R Programming
Toronto, Ontario, Canada · Hybrid
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Finance Pay Details: $96,900 - $136,800 CAD This role is eligible for a discretionary variable compensation award that considers business and individu…
Skills: Liquidity Risk Management, Business Requirements Development, UAT Testing, Data Analysis, Wholesale Banking Products
Toronto, Ontario, Canada · Hybrid
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all co…
Skills: Data Analysis, Risk Assessment, Reporting, Stakeholder Management, Project Coordination
Calgary, Alberta, Canada · On-site
$46k–$61k/yr
Work Location: Calgary, Alberta, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $45,700 - $61,000 CAD TD is committed to providing fair and equitable compensation opportunities to all col…
Skills: Customer Relationship Management, Financial Advice, Digital Banking Education, Cash Handling, Problem Resolution
Toronto, Ontario, Canada · On-site
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Analytics, Insights, & Artificial Intelligence Pay Details: - TD is committed to providing fair and equitable compensation opportunities to all collea…
Skills: Model Validation, Predictive Modeling, Python, SAS, AI/ML Modeling
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Process financial transactions such as deposits and withdrawals while adhering to industry regulations and company ethics. Identify customer needs to recommend appropriate banking solutions and resolve concerns to ensure a positive experience.
Requires a high school diploma and/or at least one year of relevant experience, with a bachelor's degree considered an asset. Candidates must be proficient in MS Office and possess strong communication and organizational skills.
Pay Details:
$22.50 - $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Job Description:
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
In this role, you will:
Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset.
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
#LI-Retail
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by assets & serves approx. 28 million customers in a number of locations in key financial centres around the globe. With over 95,000 employees, TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers. Delivering legendary customer experiences is who we are & is part of our goal to be the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.
Offices: Toronto-Dominion Centre, P.O. Box 1, Toronto, Ontario M5K 1A2, CA · 525 Avenue Viger O, Montreal, QC H2Z 0B2, CA · 31 W 52nd St, New York, NY 10019, US · 4140 Church Rd, Mt. Laurel, New Jersey 08054, US
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by assets & serves approx. 28 million customers in a number of locations in key financial centres around the globe. With over 95,000 employees, TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers. Delivering legendary customer experiences is who we are & is part of our goal to be the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.
Offices: Toronto-Dominion Centre, P.O. Box 1, Toronto, Ontario M5K 1A2, CA · 525 Avenue Viger O, Montreal, QC H2Z 0B2, CA · 31 W 52nd St, New York, NY 10019, US · 4140 Church Rd, Mt. Laurel, New Jersey 08054, US
