Hamilton, Ontario, Canada · On-site
$70k–$98k/yr
Work Location: Hamilton, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opp…
Skills: People management, Coaching, Stakeholder management, Wealth management, Process management
Toronto, Ontario, Canada · On-site
$82k–$115k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Audit Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportu…
Skills: Audit planning, Risk assessment, Internal controls, Treasury audit, Capital audit
Kelowna, British Columbia, Canada · On-site
$46k–$61k/yr
Work Location: Kelowna, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $45,700 - $61,000 CAD TD is committed to providing fair and equitable compensation opportunities t…
Skills: Customer service, Financial advice, Banking solutions, Relationship management, Digital banking
Mantua Township, New Jersey, United States · On-site
$21/hr–$26/hr
Work Location: Sewell, New Jersey, United States of America Hours: 40 Pay Details: $21.50 - $26.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities an…
Skills: Customer service, Cash handling, Banking products, Problem solving, Communication
New York, New York, United States · On-site
$64k–$104k/yr
Work Location: Charlotte, North Carolina, United States of America Hours: 40 Pay Details: 64,820.00 - 97,220.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opp…
Skills: Internal Audit, Control Testing, Risk Assessment, Regulatory Compliance, Stakeholder Management
Columbia, South Carolina, United States · On-site
$22/hr–$27/hr
Work Location: Columbia, South Carolina, United States of America Hours: 40 Pay Details: $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunit…
Skills: Customer Service, Banking Transactions, Financial Advice, Lead Management, Problem Solving
Toronto, Ontario, Canada · On-site
$126k–$154k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Analytics, Insights, & Artificial Intelligence Pay Details: $125,500 - $154,000 CAD The pay details posted reflect a temporary market premium specific…
Skills: Python, Machine learning, Generative AI, Model evaluation, Statistical testing
Quesnel, British Columbia, Canada · Remote OK
Work Location: Williams Lake, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $0.00 - $0.00 CAD This role is eligible for commission based earnings. TD is committed to pr…
Skills: Business development, Sales, Relationship management, Customer service, Networking
Hamilton, Ontario, Canada · On-site
$22/hr–$27/hr
Work Location: Stoney Creek, Ontario, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: 22.00 - 27.21 CAD TD is committed to providing fair and equitable compensation opportunities to all coll…
Skills: Customer service, Financial transactions, Banking solutions, Communication, Administration
Fair Lawn, New Jersey, United States · On-site
$23/hr–$31/hr
Work Location: Fair Lawn, New Jersey, United States of America Hours: 20 Pay Details: $23.75 - 31.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities …
Skills: Customer service, Cash handling, Relationship management, Financial transactions, Problem-solving
Mount Laurel, New Jersey, United States · On-site
$200k–$280k/yr
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $200,000 - $280,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opport…
Skills: Organizational design, Change management, Agile methodologies, Strategic planning, Consulting
St. Catharines, Ontario, Canada · On-site
$22/hr–$27/hr
Work Location: St. Catharines, Ontario, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD TD is committed to providing fair and equitable compensation opportunities to all …
Skills: Customer service, Financial transactions, Communication, Administration, Organizational skills
London, Ontario, Canada · On-site
$126k–$154k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $125,500 - $154,000 CAD The pay details posted reflect a temporary market premium specific to this role that is reas…
Skills: Java, Node JS, Spring Boot, REST API, Kafka
Toronto, Ontario, Canada · Hybrid
$157k–$190k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Analytics, Insights, & Artificial Intelligence Pay Details: $156,500 - $190,000 CAD TD is committed to providing fair and equitable compensation oppor…
Skills: Machine Learning, Predictive AI, Team Leadership, Mentorship, Regression
Bel Air, Maryland, United States · On-site
$23/hr–$30/hr
Work Location: Bel Air, Maryland, United States of America Hours: 40 Pay Details: $23.25 - $30.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and…
Skills: Relationship management, Consultative sales, Financial guidance, Needs-based discovery, Active listening
Washington, District of Columbia, United States · On-site
$25/hr–$36/hr
Work Location: Washington, District of Columbia, United States of America Hours: 40 Pay Details: $25.50 - $36.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth op…
Skills: Team leadership, Operational excellence, Customer service, Sales, Cash handling
Revelstoke, British Columbia, Canada · On-site
$51k–$71k/yr
Work Location: Revelstoke, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $50,600 - $71,400 CAD TD is committed to providing fair and equitable compensation opportunitie…
Skills: Financial planning, Investment advice, Customer service, Credit banking, Relationship management
Elmwood Park, New Jersey, United States · On-site
$32/hr–$47/hr
Work Location: Elmwood Park, New Jersey, United States of America Hours: 40 Pay Details: $32.00 - $47.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunit…
Skills: Team leadership, Sales management, Operational management, Customer service, Financial advice
Portland, Maine, United States · On-site
$91k–$136k/yr
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportu…
Skills: Data governance, Data management, Regulatory reporting, Data strategy, Risk management
Quincy, Massachusetts, United States · On-site
$24/hr–$32/hr
Work Location: Quincy, Massachusetts, United States of America Hours: 40 Pay Details: $24.25 - $32.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities…
Skills: Financial Expertise, Consultative Advice, Customer Relationship Management, Outbound Sales, Problem Solving
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The Manager Client Services II is responsible for leading a team of support staff to ensure efficient branch operations and high-quality client service. They oversee daily activities, coach employees on performance goals, and manage change initiatives while ensuring adherence to regulatory and control requirements.
Candidates must have at least 5 years of experience in people management and deep knowledge of the wealth management industry. A post-secondary degree is required, along with a willingness to obtain an Investment Representative license within 6 months.
Pay Details:
$69,700 - $98,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Private Wealth Management, Private Investment Advice provides high-net worth clients with holistic discovery and planning towards customized advice and solutions. Based on the commitment to discovering and achieving what truly matters to each client, they bring a distinct discovery process and an integrated, team-based approach to build a wealth strategy that reflects each client's unique needs. Team members collaborate closely with each other to fully franchise the client while delivering the full spectrum of TD Wealth Services, including Private Investment Advice, Private Investment Counsel, Private Banking, Private Trust, Wealth Advisory and Insurance Services.
The Sales & Support Leadership family consists of roles that are managing wealth sales and support professionals in delivering exceptional service to our clients. They are accountable for owning the Private Wealth Management vision, culture and strategy in the field, exceeding client experience expectations, managing productive local TD Partner and community relationships, while ensuring an inclusive and diverse environment within each branch/center.
The Manager Client Service – Investment Management (MCS) is responsible for leading a team of highly skilled support staff with diverse capabilities conducting day-to-day operations of a fast-paced branch ensuring a positive working environment, change management, consistent process improvements, and adherence to ever-changing regulatory and control requirements.
Accountabilities:
Supervise and manage day-to-day operations of the Branch
Coach and develop employees to proactively identify client product and services needs and deliver on the business sales, advice strategies and individual goals
Lead the recruitment and selection process for all support staff hires to ensure a highly diverse, qualified workforce to achieve business objectives
Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff
Promote a fair and inclusive environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Actively participate and contribute in national MCS Conference Calls, National and Regional Calls, providing input and feedback as required
Contribute to operational improvements and coordinate the implementation of new policies & procedures intended to improve the quality of the client experience
Remain abreast of client feedback on service quality and coach the team towards preventing issues and improving the client experience
Provide leadership for all national and branch projects and initiatives
Lead change management initiatives, together with Branch Management, to ensure implementation is smooth and adoption is early
Assist the support team with day to day problem resolution and escalation requests
Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Skills Required:
5+ years of related people manager experience
Deep knowledge of Wealth Management, industry, and markets
Possess excellent people management, coaching, and stakeholder management experience
Requires strong process management knowledge and understanding of the business and operational function areas supported
Possess excellent decision making skills
Effectively able to handle critical and/or high-risk issues
Education Requirements:
Post-secondary/university degree
Willingness to become licensed as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO) within 6 months.
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by assets & serves approx. 28 million customers in a number of locations in key financial centres around the globe. With over 95,000 employees, TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers. Delivering legendary customer experiences is who we are & is part of our goal to be the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.
Offices: Toronto-Dominion Centre, P.O. Box 1, Toronto, Ontario M5K 1A2, CA · 525 Avenue Viger O, Montreal, QC H2Z 0B2, CA · 31 W 52nd St, New York, NY 10019, US · 4140 Church Rd, Mt. Laurel, New Jersey 08054, US
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by assets & serves approx. 28 million customers in a number of locations in key financial centres around the globe. With over 95,000 employees, TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers. Delivering legendary customer experiences is who we are & is part of our goal to be the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.
Offices: Toronto-Dominion Centre, P.O. Box 1, Toronto, Ontario M5K 1A2, CA · 525 Avenue Viger O, Montreal, QC H2Z 0B2, CA · 31 W 52nd St, New York, NY 10019, US · 4140 Church Rd, Mt. Laurel, New Jersey 08054, US
