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Jobs at stp.one | Simplify Legal Work (Now Hiring) — 4 open

stp.one | Simplify Legal Work logostp.one | Simplify Legal Work

(Junior) Customer Success Manager (m/w/d) – Digitale Lernformate, KI & Customer Enablement

Karlsruhe, Baden-Württemberg, Germany · Hybrid

Entry level

Kurzbeschreibung Du hast Spaß an Videoerstellung, Content Creation und digitalen Lernformaten und möchtest nicht nur Inhalte erstellen, sondern aktiv dazu beitragen, dass unsere Kundinnen und Kunden unsere Produkte erfol…

Skills: Video Production, Content Creation, Customer Success Management, Digital Learning Formats, AI Tools

stp.one | Simplify Legal Work logostp.one | Simplify Legal Work

Specialist (w/m/d) International Accounting

Karlsruhe, Baden-Württemberg, Germany · Hybrid

Mid level

Kurzbeschreibung Du willst mehr als nur Zahlen verwalten und die internationale Finanzlandschaft aktiv mitgestalten? In dieser Rolle übernimmst du eine zentrale Position im globalen Accounting und stellst sicher, dass un…

Skills: International Accounting, Group Reporting, Consolidation, M&A Integration, LucaNet

stp.one | Simplify Legal Work logostp.one | Simplify Legal Work

Vice President Product Management (m/f/d)

Karlsruhe, Baden-Württemberg, Germany · Hybrid

Senior

Short description Be part of something great and help shape the future of legal tech with us. In this pivotal role, you will own a diverse product portfolio – from a cloud-native growth product to established legacy solu…

Skills: Product Strategy, SaaS Product Management, Portfolio Management, AI Capability Building, ARR/MRR Management

stp.one | Simplify Legal Work logostp.one | Simplify Legal Work

Customer Success & Project Consultant (w/m/d) – Legal Software

Karlsruhe, Baden-Württemberg, Germany · Remote OK

Mid level

Kurzbeschreibung Du hast Freude daran, Kunden ganzheitlich zu begleiten – von der ersten Implementierung bis zum langfristigen Erfolg? In dieser hybriden Rolle verbindest du Projektmanagement, technischen Support und Cus…

Skills: Project Management, Customer Success, SaaS, LegalTech, Technical Support

stp.one | Simplify Legal Work logo

(Junior) Customer Success Manager (m/w/d) – Digitale Lernformate, KI & Customer Enablement

stp.one | Simplify Legal Work

Karlsruhe, Baden-Württemberg, Germany • Hybrid

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Entry levelHybrid · 1 day in office

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  • Full-time
  • Annual training budget, Career paths, Employee referral bonus, Mobility support (e.g., bike leasing, public transport subsidy), Workation (up to 30 days per year within the EU), Computer glasses
  • Posted 4d ago
  • ~40 hrs/week
  • German

Responsibilities

Create and optimize training, product, and onboarding videos to build a modern Web Academy for customer enablement. Collaborate with Customer Success and Product teams to develop AI-supported learning content based on customer feedback and usage data.

Requirements

Requires initial professional experience in Customer Success, Account Management, or Content Creation with a strong interest in AI tools and digital learning. Proficiency in German and English is required, with a preference for experience in the Legal Tech sector.

Full job description

Kurzbeschreibung

Du hast Spaß an Videoerstellung, Content Creation und digitalen Lernformaten und möchtest nicht nur Inhalte erstellen, sondern aktiv dazu beitragen, dass unsere Kundinnen und Kunden unsere Produkte erfolgreich nutzen und echten Mehrwert erzielen? Du interessierst dich für KI-gestützte Inhalte und möchtest aktiv beim Aufbau einer modernen Web Akademie mitwirken?
Dann suchen wir genau dich!

Arbeitsort: Deutschlandweit remote | ca. 1 x pro Monat vor Ort Präsenz

Deine Aufgaben

  • Erstellung und Bearbeitung von Schulungs-, Produkt- und Onboarding-Videos
  • Aufbau und Weiterentwicklung unserer Web Akademie für verschiedene Produkte mit Fokus auf Customer Enablement entlang des Customer Lifecycles
  • Entwicklung von Lernformaten zur Unterstützung des Onboardings und der Kundenadoption
  • Enge Zusammenarbeit mit Customer Success, Support und Product Teams zur Identifikation von Kundenbedarfen
  • Ableitung von Content-Themen aus Kundenfeedback, Support-Anfragen und Trainingsbedarf
  • Entwicklung von KI-gestützten Videoformaten und innovativen Lerninhalten
  • Qualitätssicherung und kontinuierliche Optimierung bestehender Inhalte basierend auf Kundenfeedback und Usage-Daten
  • Unterstützung bei Workshops, Trainings und Webinaren für Kunden
  • Erstellung von Katalogen, Handouts und Vermarktungsunterlagen für die Web Akademie
  • Videoschnitt und Optimierung von Videoformaten

Dein Profil

  • Erste Berufserfahrung im Bereich Account Management / Customer Success Management / Consulting oder im Bereich Content Creation, Videoerstellung, digitale Lernformate/ Trainings
  • Starkes Interesse an kundenorientiertem Arbeiten und Customer Experience
  • Verständnis für oder Interesse an Customer Success Management und Software-Produkten
  • Begeisterung für Videoerstellung, Content Creation und digitale Lernformate
  • Fähigkeit, Inhalte zielgruppengerecht und entlang der Customer Journey aufzubereiten
  • Sehr gutes Gespür für Qualität, Nutzerbedürfnisse und Verständlichkeit
  • Strukturierte und selbstständige Arbeitsweise
  • Interesse an KI-Tools und modernen Content-Formaten, idealerweise bereits erste Erfahrungen im Umgang und der Anwendung mit KI-Tools wie z.B. Microsoft Copilot, Claude, ChatGPT
  • Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
  • Optional: Erfahrung im Legal Tech-Umfeld

Dein Team

Bewerbungsprozess

  • Kennenlernen: In einem kurzen Austausch mit einem unserer Recruiter schauen wir gemeinsam auf die gegenseitigen Erwartungen
  • Erstes Interview: Anschließend wirst du unseren VP Customer Service & Support kennenlernen und tiefer in fachliche Themen und die Rolle eintauchen.
  • Zweites Interview: Du besuchst uns im Headquarter in Karlsruhe und lernst einen Teil deines zukünftigen Teams kennen (auch digital möglich).

Benefits

Unsere vollständigen Benefits & Vorteile werden im Rahmen unseres Recruiting-Prozesses erklärt, aber auf unserer Karriereseite bekommst du bereits einen guten Überblick: https://www.stp.one/en/careers
Als europäisches Unternehmen unterscheiden sich unsere Benefits je nach Land, einige Benefits gelten jedoch für alle Mitarbeitenden:
  • Jährliches Weiterbildungsbudget sowie konkrete Karrierepfade
  • Mitarbeitendenempfehlungsbonus
  • Mobilität: z. B. Fahrradleasing, Bezuschussung bei öffentlichen Verkehrsmitteln
  • Workation: bis zu 30 Tage pro Jahr innerhalb der EU
  • Bildschirmarbeitsplatzbrille
  • Steuerfreie Sachbezüge
  • Events & Firmenfeiern (Sommerfest, Jahres-Kick-off usw.)
  • Flexible Arbeitsmodelle (hybrid, Home-Office,Teilzeit usw.)
  • Englischkurse für alle Level

Kontaktdaten

Melde dich bei Fragen gerne bei unserer Recruiterin

Alexandra Ferschke
E-Mail: [email protected]

About us

Sharing Trust and Passion for Unity
One Team. One Mission: We are stp.one and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.


At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.


Your impact matters

Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.

What our People can expect

At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.

Join Septeo (ex. stp.one)

Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.

Related keywords

B2BSaaSLegal TechAIMicrosoft CopilotClaudeChatGPTContent ManagementCustomer ExperienceCustomer LifecycleCustomer AdoptionWebinarsVideo SpecialistDigital LearningCustomer Enablement

About stp.one | Simplify Legal Work

LinkedIn
Industry
IT Services and IT Consulting
Company size
501-1,000 employees
Headquarters
Karlsruhe, Baden-Württemberg
LinkedIn followers
6,410

stp.one is one of Europe's leading providers of all-in-one legal tech solutions for lawyers, insolvency administrators, notaries and legal departments. The portfolio ranges from modern insolvency and law firm management solutions to AI-based data management, workflow automation and an integrated legal tech platform as well as intelligent data services. stp.one's modular software solutions are deeply embedded in legal services, insolvency management, and other business law ecosystems, ensuring that legal processes are smart and digital. The unique bandwidth and process depth of the solutions improves communication processes and increases the flexibility of workflows. stp.one solutions also provide interfaces for the smart exchange of process, law firm or insolvency information, including the provision of precisely tailored data. All of this greatly reduces the workload of attorneys, notaries and lawyers in their day-to-day work. With stp.one's web-based solutions, law firms, notaries, insolvency administrators and legal departments can drive forward the digitalization of their business and prepare today for the requirements of tomorrow. The company is thus laying the foundation for a Legal Workspace as a Service and modern legal processes that can even be controlled via mobile apps - reliably and in accordance with the highest security requirements. In addition, stp.one has intelligent data services in its portfolio. These transform unstructured information into meaningful data and provide a significant knowledge advantage that enables companies - regardless of the industry - to set themselves apart from their competitors. stp.one can point to more than 30 years of expertise and supports over plenty customers in managing their day-to-day business. The company employs over 375 people in 10 locations.

Offices: Brauerstraße 12, Karlsruhe, Baden-Württemberg 76135, DE · Bödekerstraße 84, Hannover , 30161, DE · Warnowufer 23, Rostock, 18057, DE · Oskar-Sembach-Ring 26, Lauf an der Pegnitz, 91207, DE · An den Bahngleisen 10, Nordwalde, 48356, DE

LegalConsultingInformation Services
View all jobs at stp.one | Simplify Legal Work

About stp.one | Simplify Legal Work

LinkedIn
Industry
IT Services and IT Consulting
Company size
501-1,000 employees
Headquarters
Karlsruhe, Baden-Württemberg
LinkedIn followers
6,410

stp.one is one of Europe's leading providers of all-in-one legal tech solutions for lawyers, insolvency administrators, notaries and legal departments. The portfolio ranges from modern insolvency and law firm management solutions to AI-based data management, workflow automation and an integrated legal tech platform as well as intelligent data services. stp.one's modular software solutions are deeply embedded in legal services, insolvency management, and other business law ecosystems, ensuring that legal processes are smart and digital. The unique bandwidth and process depth of the solutions improves communication processes and increases the flexibility of workflows. stp.one solutions also provide interfaces for the smart exchange of process, law firm or insolvency information, including the provision of precisely tailored data. All of this greatly reduces the workload of attorneys, notaries and lawyers in their day-to-day work. With stp.one's web-based solutions, law firms, notaries, insolvency administrators and legal departments can drive forward the digitalization of their business and prepare today for the requirements of tomorrow. The company is thus laying the foundation for a Legal Workspace as a Service and modern legal processes that can even be controlled via mobile apps - reliably and in accordance with the highest security requirements. In addition, stp.one has intelligent data services in its portfolio. These transform unstructured information into meaningful data and provide a significant knowledge advantage that enables companies - regardless of the industry - to set themselves apart from their competitors. stp.one can point to more than 30 years of expertise and supports over plenty customers in managing their day-to-day business. The company employs over 375 people in 10 locations.

Offices: Brauerstraße 12, Karlsruhe, Baden-Württemberg 76135, DE · Bödekerstraße 84, Hannover , 30161, DE · Warnowufer 23, Rostock, 18057, DE · Oskar-Sembach-Ring 26, Lauf an der Pegnitz, 91207, DE · An den Bahngleisen 10, Nordwalde, 48356, DE

LegalConsultingInformation Services
View all jobs at stp.one | Simplify Legal Work

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