Poole, England, United Kingdom · On-site
Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Dalcross House, a welcoming retirement liv…
Skills: Housing Management, Customer Service, Health & Safety Compliance, Fire Safety, Safeguarding
Bournemouth, England, United Kingdom · Hybrid
While this role is hybrid (60–80% based at our Bournemouth Hub and the rest from home), you’ll initially be office-based until you’ve successfully completed your probation period. If you’re looking for a role where no tw…
Skills: Customer Service, Problem Solving, Communication, Resilience, Empathy
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The Scheme Manager oversees day-to-day operations at a retirement living scheme, ensuring residents are supported to live independently. Key duties include conducting essential health, fire, and warden call system safety checks to maintain compliance standards.
Candidates should have experience in housing or customer-facing roles and be proficient in Microsoft Office. Strong organizational skills, attention to detail, and a passion for helping others are essential.
Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Dalcross House, a welcoming retirement living scheme in Poole.
As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently.
You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.
Experience in housing or customer-facing roles.
Strong IT skills (Microsoft Office) and a willingness to learn new systems.
Excellent record-keeping and attention to detail.
A self-starter with great organisational skills and a passion for helping others.
Clear communicator who works well with residents, colleagues, contractors, and external agencies.
A practical problem-solver who delivers high-quality work and meets deadlines.
Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.
Job Description - Scheme Manager
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Our mission is to deliver good quality affordable homes to people who need them most.
Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country. At the core of our mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by our Vision -that everyone should have the opportunity to have a place that they can call home -we offer homes for rent, shared ownership, and purchase. Our specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people’s foyers. Our approach is rooted in becoming a truly customer-driven organisation, building relationships founded on respect, honesty, transparency, and a commitment to equality, diversity, and inclusion. Stonewater has an annual turnover of £306 million and fixed assets of £3.1 billion. The organisation continues to hold a strong credit rating from S&P Global Ratings, alongside G1 and V2 gradings from the Regulator of Social Housing, together with a C2 grading for consumer standards. As part of the Stonewater Group, encompassing both commercial and not-for-profit subsidiaries, we engage in a range of commercial activities to fuel our mission of providing homes for those who need them most. Stonewater is more than a housing provider—we’re building foundations for futures. For more information, visit our website at www.stonewater.org
Offices: Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, Leicester, Leicestershire LE8 6EP, GB
Our mission is to deliver good quality affordable homes to people who need them most.
Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country. At the core of our mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by our Vision -that everyone should have the opportunity to have a place that they can call home -we offer homes for rent, shared ownership, and purchase. Our specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people’s foyers. Our approach is rooted in becoming a truly customer-driven organisation, building relationships founded on respect, honesty, transparency, and a commitment to equality, diversity, and inclusion. Stonewater has an annual turnover of £306 million and fixed assets of £3.1 billion. The organisation continues to hold a strong credit rating from S&P Global Ratings, alongside G1 and V2 gradings from the Regulator of Social Housing, together with a C2 grading for consumer standards. As part of the Stonewater Group, encompassing both commercial and not-for-profit subsidiaries, we engage in a range of commercial activities to fuel our mission of providing homes for those who need them most. Stonewater is more than a housing provider—we’re building foundations for futures. For more information, visit our website at www.stonewater.org
Offices: Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, Leicester, Leicestershire LE8 6EP, GB
