Jobs at Sterling Manufacturing (Now Hiring) — 1 open

Technical Service Representative

Fort Wayne, Indiana, United States · On-site

$18/hr–$22/hr

Mid level

Benefits: 401(k) Competitive salary Health insurance Paid time off Training & development We are seeking a customer-focused and technically minded Technical Service Representative to join our team. This position is ideal…

Skills: Customer Service, Technical Troubleshooting, Mechanical Aptitude, Parts Ordering, Reading Wiring Diagrams

Technical Service Representative

Sterling Manufacturing

Fort Wayne, Indiana, United States • On-site

Apply

Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

$18/hr–$22/hr
Full-time
401(k), Competitive salary, Health insurance, Paid time off, Training & development
Posted 27d ago
~40 hrs/week

Responsibilities

The role involves providing technical support and customer service via phone and email to troubleshoot commercial steamers. Responsibilities include processing replacement parts orders and maintaining detailed service records.

Requirements

Candidates should possess strong mechanical aptitude and experience in technical support, HVAC, or appliance repair. Proficiency in logical troubleshooting and standard business software is required.

Full job description

Benefits:

401(k)
Competitive salary
Health insurance
Paid time off
Training & development

We are seeking a customer-focused and technically minded Technical Service Representative to join our team. This position is ideal for someone who enjoys solving problems, helping customers, and working in a manufacturing environment.
As a Technical Service Representative, you will be the primary point of contact for customers and service technicians needing assistance. You'll provide exceptional customer support by processing replacement parts orders, troubleshooting issues, and ensuring customers receive timely solutions to any issues or requests they may have.

Responsibilities:

Provide outstanding customer service via phone and email.
Assist customers in identifying and order the correct replacement parts.
Process parts orders accurately and coordinate shipment or replacement parts.
Follow up with customers to ensure issues have been resolved satisfactorily.
Maintain detailed service records and customer communications.
Document customer interactions, service recommendations, and order details.
Troubleshoot and diagnose commercial steamers with customers and field service technicians.
Read and interpret equipment manuals, wiring diagrams, and part breakdowns.

Qualifications:

Excellent customer service and communication skills.
Strong mechanical aptiitude and troubleshooting abilities.
Experience in technical support, equipment service, manufacturing, HVAC, foodservice equipment, appliance repair, or a related field is preferred.
Ability to diagnose problems over the phone using logical troubleshooting techniques.
Comfortable learning technical product knowledge and applying it to real-world situations.
Strong organizational skills and attention to detail.
Proficient with computers and standard business software.
Ability to manage multiple priorities while maintaining a positive, professional attitude.

If you enjoy helping customers, solving technical challenges, and being part of a team that manufactures high-quality commercial equipment, we'd love to hear from you. Apply today to join our growing team!

Related keywords

Commercial SteamersManufacturingHVACFoodservice EquipmentAppliance RepairTechnical SupportWiring DiagramsPart BreakdownsTroubleshootingCustomer SupportReplacement Parts

About Sterling Manufacturing

LinkedIn Visit site

Industry: Plastics Manufacturing
Company size: 51-200 employees
Headquarters: Lancaster, MA
LinkedIn followers: 571

Sterling Manufacturing is a world-class plastics manufacturing solutions provider. An industry leader in precision injection molding, tool design, rapid prototyping and value-added services, Sterling is highly scalable and accelerates speed-to-market. Sterling is a dynamic and rapidly growing company. Markets served include medical, life science, consumer products, defense and aviation. Sterling is ISO 9001:2008 registered, UL listed, and operates a state-of-the art ISO 14644-1 registered Class 8 cleanroom.

Offices: 640 Sterling Street, Lancaster, MA 01523, US

precision injection moldingplastics engineeringvalue addcleanroom moldingproduct developmentscalabilityprototypinghigh volume manufacturinginsert moldingautomated assembly

View all jobs at Sterling Manufacturing

About Sterling Manufacturing

LinkedIn Visit site

Industry: Plastics Manufacturing
Company size: 51-200 employees
Headquarters: Lancaster, MA
LinkedIn followers: 571

Offices: 640 Sterling Street, Lancaster, MA 01523, US

precision injection moldingplastics engineeringvalue addcleanroom moldingproduct developmentscalabilityprototypinghigh volume manufacturinginsert moldingautomated assembly

View all jobs at Sterling Manufacturing

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Jobs at Sterling Manufacturing (Now Hiring) — 1 open

Sterling Manufacturing

Technical Service Representative

Fort Wayne, Indiana, United States · On-site

$18/hr–$22/hr

Mid level

Skills: Customer Service, Technical Troubleshooting, Mechanical Aptitude, Parts Ordering, Reading Wiring Diagrams

Technical Service Representative

Sterling Manufacturing

Fort Wayne, Indiana, United States • On-site

Apply

Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

$18/hr–$22/hr
Full-time
401(k), Competitive salary, Health insurance, Paid time off, Training & development
Posted 27d ago
~40 hrs/week

Responsibilities

Requirements

Candidates should possess strong mechanical aptitude and experience in technical support, HVAC, or appliance repair. Proficiency in logical troubleshooting and standard business software is required.

Full job description

Benefits:

401(k)
Competitive salary
Health insurance
Paid time off
Training & development

Provide outstanding customer service via phone and email.
Assist customers in identifying and order the correct replacement parts.
Process parts orders accurately and coordinate shipment or replacement parts.
Follow up with customers to ensure issues have been resolved satisfactorily.
Maintain detailed service records and customer communications.
Document customer interactions, service recommendations, and order details.
Troubleshoot and diagnose commercial steamers with customers and field service technicians.
Read and interpret equipment manuals, wiring diagrams, and part breakdowns.

Qualifications:

Excellent customer service and communication skills.
Strong mechanical aptiitude and troubleshooting abilities.
Experience in technical support, equipment service, manufacturing, HVAC, foodservice equipment, appliance repair, or a related field is preferred.
Ability to diagnose problems over the phone using logical troubleshooting techniques.
Comfortable learning technical product knowledge and applying it to real-world situations.
Strong organizational skills and attention to detail.
Proficient with computers and standard business software.
Ability to manage multiple priorities while maintaining a positive, professional attitude.

Related keywords

Commercial SteamersManufacturingHVACFoodservice EquipmentAppliance RepairTechnical SupportWiring DiagramsPart BreakdownsTroubleshootingCustomer SupportReplacement Parts

About Sterling Manufacturing

LinkedIn Visit site

Industry: Plastics Manufacturing
Company size: 51-200 employees
Headquarters: Lancaster, MA
LinkedIn followers: 571

Offices: 640 Sterling Street, Lancaster, MA 01523, US

precision injection moldingplastics engineeringvalue addcleanroom moldingproduct developmentscalabilityprototypinghigh volume manufacturinginsert moldingautomated assembly

View all jobs at Sterling Manufacturing

About Sterling Manufacturing

LinkedIn Visit site

Industry: Plastics Manufacturing
Company size: 51-200 employees
Headquarters: Lancaster, MA
LinkedIn followers: 571

Offices: 640 Sterling Street, Lancaster, MA 01523, US

precision injection moldingplastics engineeringvalue addcleanroom moldingproduct developmentscalabilityprototypinghigh volume manufacturinginsert moldingautomated assembly

View all jobs at Sterling Manufacturing

Jobs at Sterling Manufacturing (Now Hiring) — 1 open

Technical Service Representative

Technical Service Representative

Tired of cold applications?

Responsibilities

Requirements

Full job description

Related keywords

About Sterling Manufacturing

About Sterling Manufacturing

Similar companies hiring

Tools

Explore

Platform

Clera

Tools

Explore

Platform

Clera

Jobs at Sterling Manufacturing (Now Hiring) — 1 open

Technical Service Representative

Technical Service Representative

Tired of cold applications?

Responsibilities

Requirements

Full job description

Related keywords

About Sterling Manufacturing

About Sterling Manufacturing

Similar companies hiring

Tools

Explore

Platform

Clera

Tools

Explore

Platform

Clera