United States · Remote Solely
$80k–$100k/yr
On a regular basis, you will: Lead and support a remote team of 8 customer support agents, who are focused on delivering outstanding service, primarily by phone and email.Manage the team’s schedule, ensuring coverage nee…
Skills: Team Leadership, Customer Support, Quality Assurance, Data Analysis, Performance Metrics
United States · Remote Solely
$28/hr–$32/hr
On a regular basis, you will Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruptionM…
Skills: Scheduling, Client Relationship Management, Zendesk, Google Workspace, Slack
United States · Remote OK
Why Field Marketing at Steno Is Different We bring bold thinking to life. Out-of-the-box ideas are encouraged and paired with premium execution standards.We lead with intention. Every program is grounded in strategy, pur…
Skills: Field Marketing, Event Coordination, Regional Marketing, Logistics Management, Trade Show Coordination
United States · Remote Solely
$88k–$115k/yr
Who are you? We’re looking for someone to help put Steno on the map with case management! You have prior experience with large-scale litigation and are driven to deliver hospitality at scale. You enjoy being a strategist…
Skills: Case Management, Litigation Support, Client Relations, CRM Software, Electronic Document Management
United States · Remote Solely
$88k–$115k/yr
Why You Should Choose Steno Wins together – Stock options included. When Steno grows, you grow.Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered …
Skills: Records Retrieval, People Leadership, Process Innovation, Remote Team Management, Datavant
United States · Remote Solely
Why the Customer Success Team at Steno Is Different Front line of the business – The team ensuring clients and providers are well taken care of, with the ultimate goal of keeping Steno a top court reporting and litigatio…
Skills: Administrative Support, Coordination, Operational Assistance, Communication Skills, Prioritization
United States · Remote Solely
Why Records Retrieval at Steno Is Different Own the records retrieval process — identify providers, obtain complete medical records, and ensure every file is ready for the next stageStay organized and own your workload —…
Skills: Medical Records Retrieval, HIPAA Compliance, Medical Terminology, Litigation Procedures, Case Management
United States · Remote Solely
Why the Provider Operations Team at Steno Is Different Court reporters' best friend – The Provider Operations team is always working to get the right reporter on the right job every time - and keeping them cared for all …
Skills: Scheduling, Coordination, Administrative Experience, Communication Skills, Prioritization
United States · Remote OK
Why Field Marketing at Steno Is Different We bring bold thinking to life. Out-of-the-box ideas are encouraged and paired with premium execution standards.We lead with intention. Every program is grounded in strategy, pur…
Skills: Field Marketing, Event Operations, Program Management, B2B Marketing, Account-Based Marketing
United States · Remote Solely
Role Overview You will own the project work that keeps the business moving — cross-functional coordination, vendor relationships, go-to-market operations, process design, and anything else that needs a highly capable own…
Skills: Strategic Operations, Business Operations, Project Management, Vendor Management, Process Design
United States · Remote Solely
$165k–$200k/yr
Who are you? You are a talent development leader who is equal parts strategist and builder. You've designed and scaled programs before - onboarding, performance management, manager enablement, engagement - and you know t…
Skills: Talent Development, Learning & Development, Performance Management, Onboarding Design, Succession Planning
United States · Remote OK
Why Account Management at Steno Is Different Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and acco…
Skills: Account Management, Customer Success, Client Relationship Management, Conflict Resolution, Strategic Collaboration
United States · Remote Solely
Why Provider Operations at Steno Is Different Build real relationships - develop and maintain connections with court reporters, knowing how to have difficult conversations when neededKeep everything on track - book court…
Skills: Legal Scheduling, Court Reporter Management, Calendar Management, Communication, Organization
United States · Remote Solely
Why Marketing at Steno Is Different You're writing for an industry that rarely sees bold, creative marketing - which means your work actually stands out.The brand voice is already strong - Your job is to wield it, not bu…
Skills: B2B Copywriting, SaaS Marketing, Content Strategy, Proofreading, Legal Industry Knowledge
United States · Remote Solely
Why the Litigation Support Team at Steno Is Different You lead and develop the team – Manage daily workload distribution, prioritize VIP and rush assignments, provide ongoing coaching, and drive accountability through pe…
Skills: Team Leadership, eFiling, Legal Operations, Performance Management, Quality Control
United States · Remote Solely
$75k–$95k/yr
Why You Should Choose Steno Wins together – Stock options included. When Steno grows, you grow.Invests in you – Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered …
Skills: Calendar Operations, Scheduling, Staffing, Zendesk, Front
United States · Remote Solely
Why the Litigation Support Team at Steno Is Different You own market performance – Manage workloads, hit SLAs, and maintain accuracy with full accountability for team results.You lead the team – Coach Specialists, handle…
Skills: Service Of Process, Team Leadership, KPI Tracking, California Rules Of Civil Procedure, Vendor Management
United States · Remote Solely
Why Account Management at Steno Is Different Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and acco…
Skills: Account Management, Customer Success, Client Relationship Management, Problem Solving, Strategic Collaboration
Los Angeles, California, United States · On-site
$22/hr–$25/hr
Wins together – Stock options included. When Steno grows, you grow.Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above …
Skills: Medical Records Management, HIPAA Compliance, Shipping And Receiving, Data Security, Organization
United States · Remote Solely
Why the Provider Recruiting Team at Steno Is Different You own the network – This isn't a support role. You're building and managing the supply side of Steno's court reporter marketplace, market by market, shaping how St…
Skills: Recruiting Operations, People Management, Outbound Sourcing, Full-Cycle Recruiting, Market Strategy
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Lead and support a remote team of customer support agents while managing schedules and ensuring quality assurance through coaching. Analyze support metrics to implement strategies that improve service quality and optimize workflows in partnership with the Customer Support Manager.
Requires 3+ years of customer support experience with 1-2 years in a leadership role, preferably in SaaS or legal services. Candidates must possess a data-driven mindset and proficiency with ticketing and telephony systems.
On a regular basis, you will:
You’re going to crush it if
Compensation & Benefits
Application Information
Reliable court reporting with a revolutionary approach.
Steno offers exceptional court reporting services combined with best-in-class technology and deferred payment options. Steno was built by tech and legal experts who saw a need for a better experience. We remove financial and technical hurdles so you can focus on the case. From creating bespoke solutions for your technical needs to providing deferred payment options, Steno is revolutionizing the way court reporting is done. Signature Offerings: Steno Connect is our signature remote litigation platform that’s setting a new industry standard. It combines state-of-the-art videoconferencing with seamless exhibit handling, along with numerous details that are made to meet specific legal needs. DelayPay empowers you to take all the depositions you need and pay nothing upfront. Non-recourse deferred payment available in select markets. Bespoke solutions for large scale litigation available. As an attorney, your time is the most valuable thing you have. It shouldn't be wasted on work we can handle for you. Do you want to join the Winning Team? Our team is incredibly diverse and a unique blend of backgrounds in law, technology, operations, and finance. Our team is highly reliable, constantly innovative, and operates with a hospitality mindset in every single way. Seriously. While this is a fast-paced environment, the opportunity for growth is abundant. Check out these opportunities to join our team: https://steno.com/careers
Offices: 315 W 9th St, Ste 807, Los Angeles, California 90015, US · 7455 Arroyo Crossing Pkwy, Las Vegas, Nevada 89113, US · 100 S Ashley Dr, Suite 600, Tampa, Florida 33602, US · 100 Congress Ave, Suite 2000, Austin, Texas 78701, US
Reliable court reporting with a revolutionary approach.
Steno offers exceptional court reporting services combined with best-in-class technology and deferred payment options. Steno was built by tech and legal experts who saw a need for a better experience. We remove financial and technical hurdles so you can focus on the case. From creating bespoke solutions for your technical needs to providing deferred payment options, Steno is revolutionizing the way court reporting is done. Signature Offerings: Steno Connect is our signature remote litigation platform that’s setting a new industry standard. It combines state-of-the-art videoconferencing with seamless exhibit handling, along with numerous details that are made to meet specific legal needs. DelayPay empowers you to take all the depositions you need and pay nothing upfront. Non-recourse deferred payment available in select markets. Bespoke solutions for large scale litigation available. As an attorney, your time is the most valuable thing you have. It shouldn't be wasted on work we can handle for you. Do you want to join the Winning Team? Our team is incredibly diverse and a unique blend of backgrounds in law, technology, operations, and finance. Our team is highly reliable, constantly innovative, and operates with a hospitality mindset in every single way. Seriously. While this is a fast-paced environment, the opportunity for growth is abundant. Check out these opportunities to join our team: https://steno.com/careers
Offices: 315 W 9th St, Ste 807, Los Angeles, California 90015, US · 7455 Arroyo Crossing Pkwy, Las Vegas, Nevada 89113, US · 100 S Ashley Dr, Suite 600, Tampa, Florida 33602, US · 100 Congress Ave, Suite 2000, Austin, Texas 78701, US
