Richmond Hill, Ontario, Canada · On-site
Some of what you will do: Bridge business needs and Salesforce capabilities to drive scalable solutions that improve sales effectiveness, customer experience, and operational efficiency. Lead requirements definition, sol…
Skills: Business Analysis, Salesforce Administration, Requirements Gathering, Solution Design, CRM Optimization
Prince George, British Columbia, Canada · On-site
Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and g…
Skills: Wireless Sales, Team Leadership, Customer Experience, Sales Coaching, Conflict Resolution
West Vancouver, British Columbia, Canada · On-site
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction.Drive sales in the furniture, technology and supplies areas of the store.Set and achieve sales and margin goa…
Skills: Customer Service, Sales, Communication Skills, Teamwork, POS Systems
Kansas City, Missouri, United States · On-site
7:00am–3:30pm/Monday-Friday Join our Staples World Class Supply Chain Team and deliver essential products to our customers. What you’ll be doing: As a warehouse associate you may work in one of the following six areas: W…
Skills: Forklift Operation, Cherry Picker Operation, Electric Pallet Jack Operation, Material Handling, Inventory Receiving
Calgary, Alberta, Canada · On-site
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.Contribute to the success of the print and customer service areas of th…
Skills: Customer Service, Print Production, Point Of Sale (POS), Sales, Inventory Control
Richmond, British Columbia, Canada · On-site
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.Contribute to the success of the print and customer service areas of th…
Skills: Customer Service, Print Production, Point Of Sale (POS), Sales, Inventory Control
Oakville, Ontario, Canada · On-site
Some of what you will do As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates. Passionate…
Skills: Wireless Sales, Customer Service, Selling Ability, Coaching, Effective Communication
Mississauga, Ontario, Canada · On-site
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.Contribute to the success of the print and customer service areas of th…
Skills: Customer Service, Print Production, Point Of Sale (POS), Sales, Inventory Control
Norcross, Georgia, United States · On-site
VETERANS ENCOURAGED TO APPLY! 10:30pm Start/Sunday-Thursday (Shift hours may flex based on business need.) Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovat…
Skills: Transportation Management, Operational Planning, Headcount Planning, Team Leadership, Coaching
Columbia, South Carolina, United States · On-site
Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solution…
Skills: Sales Management, Team Coaching, Customer Relationship Management, Consultative Selling, Store Operations
Canada · On-site
Quelques-unes des taches En tant que conseiller en ventes sans fil, vous êtes un expert en expérience client dans le service sans fil. Vous contribuez à notre culture dans laquelle vous allez travailler, apprendre et évo…
Skills: Wireless Sales, Customer Experience, Product Expertise, Sales Conversion, Customer Relationship Management
Waterdown, Ontario, Canada · On-site
Some of what you will do As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceed…
Skills: Retail Operations, Customer Engagement, Visual Merchandising, Inventory Management, Staff Training
Richmond Hill, Ontario, Canada · On-site
Some of what you will do: Effectively manages customer inquiries and orders for contract furniture, receives and enters orders, identifies and Resolving problems to meet the needs of our customers in a courteous and prof…
Skills: Customer Service, Order Processing, Bilingualism (English/French), MS Word, MS Excel
Framingham, Massachusetts, United States · On-site
Software Engineer: Enterprise Tools Engineering Architect – APM, Infrastructure, and Observability Platforms Work Location: Onsite, Framingham, MA Staples is business to business. You’re what binds us together. Join Stap…
Skills: APM Platforms, Infrastructure Monitoring, Log Analytics, Session Replay, Distributed Tracing
Fredericksburg, Virginia, United States · On-site
Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solution…
Skills: Sales Management, Team Coaching, Customer Engagement, Consultative Selling, Store Operations
St. John's, Newfoundland and Labrador, Canada · On-site
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.Contribute to the success of the print and customer service areas of th…
Skills: Customer Service, Print Production, Point Of Sale (POS), Inventory Control, Communication Skills
Indianapolis, Indiana, United States · On-site
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You’ll make a visible impact as a retail leader and business professional in drivi…
Skills: Store Management, Retail Operations, Financial Acumen, Consultative Selling, Team Leadership
Orange City, Iowa, United States · Hybrid
Join Staples and Help Shape the Future of Business Solutions. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the pr…
Skills: Project Management, Merchandising, Client Relationship Management, Microsoft Office, Strategic Planning
Orange City, Iowa, United States · On-site
Staples is business to business. You’re what binds us together. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the …
Skills: Screen Printing, Quality Inspection, Automated Printing, Manual Printing, Art Reproduction
Victoria, British Columbia, Canada · On-site
Some of what you will do: The Account Manager II (AM) is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and g…
Skills: Account Management, Outside Sales, Relationship Building, CRM, Salesforce
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Bridge business needs and Salesforce capabilities to drive scalable solutions for sales effectiveness and operational efficiency. Lead requirements definition, solution design, and the delivery of CRM, automation, and AI enablement initiatives.
Requires 4-7+ years of experience in Business Analysis or Salesforce roles with a mandatory Salesforce Business Analyst or Administrator Certification. Must have experience in B2B environments and a strong understanding of CRM best practices and integration concepts.
Some of what you will do:
Bridge business needs and Salesforce capabilities to drive scalable solutions that improve sales
effectiveness, customer experience, and operational efficiency. Lead requirements definition, solution
design, and delivery of enhancements across CRM, automation, and AI enablement initiatives.
Specifically, You Will:
Business Analysis & Requirements Gathering: 40%
Partner with Sales, Marketing, Service, and Operations teams to identify business needs and translate them into clear, actionable requirement
Facilitate workshops to define processes, pain points, and opportunity areas
Document business requirements, user stories, and acceptance criteria
Solution Design & Implementation: 30%
Collaborate with Salesforce Admins and developers to design scalable solutions leveraging platform capabilities
Ensure alignment between business objectives and system design
Support configuration decisions across workflows, automation, and cross-system integrations, including defining data flows and system interactions across Salesforce and connected platforms.
Define and document integration requirements across Salesforce and upstream/downstream systems
Partner with IT on scalable integration patterns (APIs, middleware)
Salesforce Optimization & Transformation 20%
Lead initiatives to improve pipeline visibility, lead management, and seller workflows
Support CRM modernization efforts, including consolidation of Salesforce instances and rationalization of integrations, data models, and cross-system workflows
Contribute to rollout of AI capabilities (e.g., lead nurturing, case deflection, next best action)
Reporting & Optimization 10%
Define reporting requirements and ensure dashboards align to KPIs and business outcomes
Partner with analytics teams to track ROI and performance impact of CRM initiatives
Physical Environment/Working Conditions:
Office environment
This role involves 15% travel through Canada and the USA.
Some of what you need:
4–7+ years of experience in Business Analysis, CRM, or Salesforce-related roles
Experience leading cross-functional initiatives and system implementations
Experience working with sales and marketing organizations in a B2B environment
Salesforce Business Analyst or Administrator Certification required
Strong understanding of Salesforce platform capabilities and CRM best practices
Experience with sales processes, pipeline management, and customer lifecycle
Excellent analytical, problem-solving, and critical thinking skills
Strong facilitation and stakeholder management skills
Ability to translate complex business needs into structured solutions
Familiarity with Agile methodology and project delivery frameworks
Understanding of integration concepts.
Ability to map end-to-end business processes across multiple systems
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more…
#LI-Hybrid
At Staples Professional, we offer more than just office supplies. We cater to all of your business supplies needs. As the business-to-business division of Staples Canada, we work with companies of 20 or more employees to develop customized programs, provide dedicated account management, and offer a complete assortment of products and services to meet business needs. We’re the leading supplier in Canada, working with our business partners to provide office supplies, technology products, facility supplies, furniture, and business services. “We make buying office products easy,” is not just a brand promise, it’s a commitment to our customers. To accomplish this, we provide a customizable online ordering system, excellent customer care, easy-to-browse catalogue, next day delivery capabilities and a dedicated sales organization designed to meet the needs of every type and size of business. Or Experience the Staples Professional culture yourself and join our exciting team. https://careers.staples.ca
Offices: Mississauga, Mississauga, ON L5T 2W6, CA · Vancouver, Vancouver, British Columbia V6A 3P5, CA · Edmonton, Edmonton, Alberta T6B 2W1, CA · Boucherville, Boucherville, Quebec J4B 8N3, CA
At Staples Professional, we offer more than just office supplies. We cater to all of your business supplies needs. As the business-to-business division of Staples Canada, we work with companies of 20 or more employees to develop customized programs, provide dedicated account management, and offer a complete assortment of products and services to meet business needs. We’re the leading supplier in Canada, working with our business partners to provide office supplies, technology products, facility supplies, furniture, and business services. “We make buying office products easy,” is not just a brand promise, it’s a commitment to our customers. To accomplish this, we provide a customizable online ordering system, excellent customer care, easy-to-browse catalogue, next day delivery capabilities and a dedicated sales organization designed to meet the needs of every type and size of business. Or Experience the Staples Professional culture yourself and join our exciting team. https://careers.staples.ca
Offices: Mississauga, Mississauga, ON L5T 2W6, CA · Vancouver, Vancouver, British Columbia V6A 3P5, CA · Edmonton, Edmonton, Alberta T6B 2W1, CA · Boucherville, Boucherville, Quebec J4B 8N3, CA
