Framingham, Massachusetts, United States · On-site
$136k–$187k/yr
The B2B Campaign Operations Director is a strategic leadership role which supports Staples Business growth objectives by; a) overseeing our marketing email operations functions that support Staples Business; and b) matur…
Skills: B2B Marketing Operations, Customer Data Platform (CDP), Lead Management, Marketing Technology (Martech), Data Governance
Victoria, British Columbia, Canada · On-site
Some of what you will do As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine thro…
Skills: Team Leadership, Customer Engagement, Sales Execution, Operational Excellence, Training And Development
Framingham, Massachusetts, United States · Remote OK
$22/hr–$28/hr
Staples is business to business. You’re what binds us together. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the …
Skills: Customer Service, Relationship Management, Communication, Multitasking, Microsoft Excel
Framingham, Massachusetts, United States · On-site
$62k–$92k/yr
Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to …
Skills: Project Management, Merchandising, Buying, Analytical Skills, Vendor Management
Largo, Maryland, United States · On-site
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You’ll make a visible impact as a retail leader and business professional in drivi…
Skills: Store Management, Retail Operations, Financial Acumen, Consultative Selling, Team Leadership
Duncan, British Columbia, Canada · On-site
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction.Drive sales in the furniture, technology and supplies areas of the store.Set and achieve sales and margin goa…
Skills: Customer Service, Sales, Communication Skills, Point Of Sale (POS), Merchandising
Calgary, Alberta, Canada · On-site
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.Contribute to the success of the print and customer service areas of th…
Skills: Customer Service, Print Production, Point Of Sale (POS), Sales, Inventory Control
La Vergne, Tennessee, United States · On-site
$2000 Retention Bonus ($1000 paid at 90 days and $1000 paid at 180 days) 12:00pm-8:30pm/Monday-Friday When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You’ll be surr…
Skills: Preventative Maintenance, Electrical Troubleshooting, Hydraulics, Pneumatics, Blueprint Reading
Portland, Oregon, United States · On-site
12:00pm-8:30pm/Sunday-Thursday Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient way…
Skills: Headcount Planning, Team Collaboration, WMS, Analytical Thinking, Problem Solving
San Antonio, Texas, United States · On-site
Start time determined by business need. Veterans encouraged to apply! Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees…
Skills: Team Leadership, Operational Management, Financial Planning, Performance Management, Transportation Systems
Jacksonville, Florida, United States · On-site
6:00am Start (Available 24/7 - Shift hours may flex based on business need.) Veterans encouraged to apply! Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovat…
Skills: Team Leadership, Operational Management, Budgeting, Performance Management, Strategic Planning
Richmond Hill, Ontario, Canada · Hybrid
Some of what you will do: The Sr. Manager, B2B Sales Enablement is accountable for driving end-to-end Go-to-Market (GTM) readiness across Staples Canada’s B2B organization. This role leads to the development and executio…
Skills: Sales Enablement, Go-to-Market Execution, Change Management, People Leadership, Knowledge Management
Ontario, California, United States · On-site
4:00am-12:30pm/Monday-Friday Join our Staples World Class Supply Chain Team and deliver essential products to our customers. What you’ll be doing: As a warehouse associate you may work in one of the following six areas: …
Skills: Material Handling Equipment Operation, Forklift Operation, Cherry Picker Operation, Electric Pallet Jack Operation, Inventory Replenishment
Canada · On-site
Who we are: As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and …
Skills: Wireless Sales, Team Leadership, Customer Experience, Sales Coaching, Conflict Resolution
Richmond Hill, Ontario, Canada · Hybrid
Some of what you will do: In this role, you will manage both scheduled, campaign‑based email sends and automated, lifecycle‑driven email programs. You’ll ensure always‑on communications and promotional sends work togethe…
Skills: Email Marketing, Lifecycle Marketing, CRM, Marketing Automation, Data Analysis
Guelph, Ontario, Canada · On-site
Some of what you will do We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a cu…
Skills: Retail Management, Sales Leadership, Financial Management, People Management, Strategic Planning
Montreal, Quebec, Canada · On-site
Quelques-unes des tâches Offrir un service à la clientèle exceptionnel et améliorer l’engagement et la satisfaction de la clientèle.Stimuler les ventes dans les rayons des meubles, de la technologie et des fournitures du…
Skills: Customer Service, Retail Sales, Communication, Teamwork, Point of Sale (POS) Systems
Jacksonville, Florida, United States · On-site
$22/hr–$24/hr
7:30am-4:00/Monday-Friday When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You’ll be surrounded by a team who is looking to make an impact on our customers, our comm…
Skills: Safe Driving, Customer Service, Route Navigation, Microsoft Word, Microsoft Excel
Jacksonville, Florida, United States · On-site
3:45am-9:00am/Monday-Friday Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways t…
Skills: Material Handling, Truck Loading, MHEO Operation, Safety Compliance, Warehouse Operations
Sherbrooke, Quebec, Canada · On-site
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.Contribute to the success of the print and customer service areas of th…
Skills: Customer Service, Print Production, Point Of Sale (POS), Sales, Inventory Control
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Lead the B2B campaign operations by overseeing email functions and maturing the use of a Customer Data Platform for personalized journeys. Manage the end-to-end lead management process and optimize marketing technology to drive pipeline quality and ROI.
Requires a Bachelor's degree and over 10 years of B2B marketing experience, including at least 3 years in a leadership role. Expertise in Martech platforms like Salesforce and Marketo, along with strong analytical and budget management skills, is essential.
The B2B Campaign Operations Director is a strategic leadership role which supports Staples Business growth objectives by;
a) overseeing our marketing email operations functions that support Staples Business; and
b) maturing our utilization of a Customer Data Platform to develop and execute highly personalized, data-driven, and well-orchestrated multi-touch journeys.
c) supporting the end-to end B2B lead management process, from lead qualification, scoring, routing, conversion, driving CLV, and related reporting and feedback loops.
This role will improve the efficiency and effectiveness of our targeted marketing and prospecting efforts by leveraging marketing technology(martech), both first and third party customer data, a deep understanding of customer segmentation and B2B Marketing best practices.
Key Responsibilities:
· Leverage the recent implementation of a CDP for both efficiency and effectiveness. Collaborate closely with Marketing peers, Sales Operations, and Senior Leaders, ensuring data-driven personalization, mature segmentation, flawless campaign execution, accurate and near-real-time reporting, and continuous process improvement.
· Evolve our B2B Marketing Operations from email campaign deployment to personalized campaigns and journeys for targeted audiences with coordination across not only email but also sales and site.
· Maintain data governance standards, database hygiene, and compliance requirements across marketing systems, and segmentation precision that enable personalized customer experiences. Actively research and recommend third party data partners to enhance our program.
· Translate marketing performance data into strategic insights, delivering executive level reporting and actionable recommendations that inform investment decisions and campaign optimization.
Support Staples B2B lead management strategy, partnering with the Growth Marketing & CRM teams responsible for our lead generation strategy. Own the optimization of our lead management workflows – routing, tracking, reporting, and enabling sales teams to convert pipeline more effectively.
· Continuously refine lead scoring models, routing logic, and partner on multi-touch attribution frameworks that maximize pipeline quality and deliver measurable marketing ROI, embodying a continuous improvement mindset.
· Partner with Sales Operations, Marketing leadership, and cross-functional stakeholders to eliminate friction in lead handoff processes, enhance nurture programs, and align revenue operations end-to-end.
· Manage the marketing operations budgets and any relevant technology vendor relationships.
· Build and develop a high-performing marketing operations team, cultivating technical excellence, strategic thinking, and a culture of innovation that scales with business growth.
· Stay abreast of industry trends, emerging technologies, and best practices to ensure the marketing organization remains competitive.
· Infuse AI utilization into your daily routines and that of your team.
Qualifications:
· Bachelor’s degree in Marketing, Business, Mathematics, Finance, Economics, Science or a related field; MBA or advanced degree preferred.
· 10+ years of experience in B2B marketing or GM role, with at least 3 years in a marketing operations leadership role. CRM or CDP experience preferred.
· Expertise in marketing technology platforms (e.g., Salesforce, Marketo, HubSpot, Pardot, Eloqua) and data analytics tools (e.g., Tableau, Power BI).
· Strong analytical skills with the ability to interpret complex data and generate actionable insights.
· Proven ability to manage budgets, vendors, and cross-functional projects in a fast-paced environment.
· Excellent leadership, communication, and interpersonal skills.
· Demonstrated experience driving process improvement and operational excellence in a B2B context.
· Knowledge of data privacy regulations and compliance best practices.
Making work easier and checking off to-do lists for 40 years.
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
Offices: 500 Staples Drive, Framingham, MA 01702, US
Making work easier and checking off to-do lists for 40 years.
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
Offices: 500 Staples Drive, Framingham, MA 01702, US
