Canada · Remote Solely
Some of what you will do: The Customer Experience Support Specialist plays a critical role in ensuring a seamless and positive experience for our customers. This role supports day-to-day operations by managing customer r…
Skills: Customer Reporting, Vendor Management, Inventory Management, Order Troubleshooting, Microsoft Excel
Bedford, Nova Scotia, Canada · On-site
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction.Drive sales in the furniture, technology and supplies areas of the store.Set and achieve sales and margin goa…
Skills: Customer Service, Sales, Communication, Point of Sale (POS), Merchandising
Bowmanville, Ontario, Canada · On-site
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.Contribute to the success of the print and customer service areas of th…
Skills: Customer Service, Print Production, Point of Sale (POS), Sales, Inventory Control
Brampton, Ontario, Canada · On-site
Some of what you will do As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will…
Skills: Team Leadership, Customer Engagement, Sales Execution, Print Production, Graphic Design Principles
Edmonton, Alberta, Canada · On-site
Some of what you will do As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine thro…
Skills: Team Leadership, Customer Engagement, Sales Execution, Operational Excellence, Training and Development
Edmonton, Alberta, Canada · On-site
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction.Drive sales in the furniture, technology and supplies areas of the store.Set and achieve sales and margin goa…
Skills: Customer Service, Sales, Communication Skills, Point of Sale (POS), Merchandising
Ottawa, Ontario, Canada · On-site
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction.Drive sales in the furniture, technology and supplies areas of the store.Set and achieve sales and margin goa…
Skills: Customer Service, Sales, Communication, Point Of Sale (POS), Merchandising
Toronto, Ontario, Canada · On-site
Some of what you will do Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.Contribute to the success of the print and customer service areas of th…
Skills: Customer Service, Print Production, Point of Sale (POS), Sales, Inventory Control
St. Louis, Missouri, United States · Hybrid
Staples is business to business. You’re what binds us together. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the …
Skills: Brand Strategy, Campaign Development, B2B Marketing, Demand Generation, Audience Segmentation
Vernon, British Columbia, Canada · On-site
Some of what you will do As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates. Passionate…
Skills: Wireless Sales, Customer Service, Selling Ability, Coaching, Communication
Barrie, Ontario, Canada · On-site
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction.Drive sales in the furniture, technology and supplies areas of the store.Set and achieve sales and margin goa…
Skills: Customer Service, Sales, Communication Skills, Point of Sale (POS), Merchandising
La Vergne, Tennessee, United States · On-site
$22/hr–$24/hr
8:00am-4:30pm/Monday-Friday When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You’ll be surrounded by a team who is looking to make an impact on our customers, our co…
Skills: Safe Driving, Route Navigation, Customer Service, GPS Usage, Mobile Proof of Delivery (POD)
Halifax, Nova Scotia, Canada · On-site
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction.Drive sales in the furniture, technology and supplies areas of the store.Set and achieve sales and margin goa…
Skills: Customer Service, Sales, Point Of Sale (POS), Communication, Teamwork
Cambridge, Ontario, Canada · On-site
Some of what you will do Deliver exceptional customer service and enhance customer engagement and satisfaction.Drive sales in the furniture, technology and supplies areas of the store.Set and achieve sales and margin goa…
Skills: Customer Service, Sales, Communication, Point of Sale (POS), Conflict De-escalation
Richmond Hill, Ontario, Canada · Hybrid
Some of what you will do: Lead the operational backbone that makes enterprise planning and promo execution run reliably week to week. This role owns the merch ticketing/mailbox system, UAT and release readiness, IT enhan…
Skills: Merchandise Planning, Promotional Execution, User Acceptance Testing (UAT), Standard Operating Procedures (SOP), Process Mapping
Sarasota, Florida, United States · On-site
Whether you have experience or you’re new to print, we provide training and also cross train in different functions of our Digital Print Facility. We are often asked if this role is in a store, it is not. Staples has ded…
Skills: Digital Printing, Finishing Equipment Operation, PDF Editing, Attention To Detail, Organizational Skills
Calgary, Alberta, Canada · On-site
Who we are: As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and …
Skills: Forklift Operation, Pallet Jack Operation, Shipping and Receiving, Inventory Scanning, Warehouse Safety
Framingham, Massachusetts, United States · On-site
As an Associate Category Merchant for Staples, you will be responsible for managing various lines of product in Retail Stores and Dotcom, helping drive an integrated omnichannel assortment and customer experience. This i…
Skills: Omnichannel Strategy, Category Management, Vendor Negotiation, Financial Analysis, Forecasting
Vaughan, Ontario, Canada · Hybrid
$59k–$82k/yr
***This is a temporary 12 month contract position Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity. SPP offers hundreds of customizable products – f…
Skills: Sales Process Management, Enterprise Account Management, Customer Service, Negotiation, Analytical Skills
Charlotte, North Carolina, United States
9:00pm–5:00am/Sunday-Thursday Join our Staples World Class Supply Chain Team and deliver essential products to our customers. What you’ll be doing: As a warehouse associate you may work in one of the following six areas:…
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The role focuses on ensuring a positive customer experience by managing reporting, vendor forms, and inventory increase requests. It involves troubleshooting order issues and collaborating with sales and internal teams to resolve operational bottlenecks.
Candidates should have 2-5 years of experience in customer success, procurement, or business operations and strong proficiency in Excel. A college degree or relevant experience is required along with excellent communication and organizational skills.
Some of what you will do:
The Customer Experience Support Specialist plays a critical role in ensuring a seamless and positive experience for our customers. This role supports day-to-day operations by managing customer reporting, vendor forms, backorders, inventory increase requests and troubleshooting order issues. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment, delivering exceptional service to both customers and internal teams.
Specifically, You Will:
Work closely with sales to understand and execute customized customer reporting
Manage and maintain customer reporting, ensuring accuracy and timely delivery
Complete and deliver vendor forms as required.
Support back-order processes, including troubleshooting orders, rekeying orders, and following up with internal teams to resolve issues.
Process Inventory Increase Requests and ensure proper tracking and documentation.
Act on customer inquiries related to orders, back orders, providing clear and timely communication.
Collaborate with teams to resolve customer and operational issues efficiently.
Identify opportunities to improve processes and share best practices with the team when it comes to backorders.
Some of what you need:
College or University or relevant experience.
Excellent written and verbal communication skills.
High attention to detail and accuracy in all work.
Strong organizational skills.
Problem-solving mindset with the ability to troubleshoot and escalate issues effectively.
Comfortable working collaboratively across teams and departments.
Strong Excel skills, including formulas, VLOOKUPs, and data manipulation.
Familiarity with inventory management and vendor processes.
2-5 years relevant experience – sales/merchandising or procurement
Proven experience in Customer Success, Customer Service, or Business Operations.
Experience managing multiple priorities and collaborating across teams and departments.
Physical demands/working conditions:
Work environment: Remote.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
#MakeAnImpact
Making work easier and checking off to-do lists for 40 years.
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
Offices: 500 Staples Drive, Framingham, MA 01702, US
Making work easier and checking off to-do lists for 40 years.
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
Offices: 500 Staples Drive, Framingham, MA 01702, US
