Ann Arbor, Michigan, United States · On-site
Employment Type: Full time Shift: Description: This position is 100% on-site; there is no option to work remotely. Customer Care Representative I Department: Regional Call Center Location: Trinity Health Ann Arbor Minimu…
Skills: Customer Service, Call Documentation, Data Entry, Phone Etiquette, Problem Solving
Central City, Iowa, United States · On-site
Employment Type: Full time Shift: Evening Shift Description: CONSIDER US! REFERRAL BONUS AVAILABLE! DAILY PAY! OVERTIME AVAILABLE! BENEFITS AVAILABLE ON DAY ONE! TUITION ASSITANCE! AMPLE OPPORTUNITIES FOR GROWTH! WHAT IT…
Skills: Data Analysis, Insurance Verification, Medical Terminology, Diagnostic Coding, Procedural Coding
Des Moines, Iowa, United States · On-site
Employment Type: Full time Shift: Evening Shift Description: CONSIDER US! REFERRAL BONUS AVAILABLE! DAILY PAY! OVERTIME AVAILABLE! BENEFITS AVAILABLE ON DAY ONE! TUITION ASSITANCE! AMPLE OPPORTUNITIES FOR GROWTH! WHAT IT…
Skills: Data Analysis, Insurance Verification, Medical Terminology, Diagnostic Coding, Procedural Coding
Guilderland, New York, United States · On-site
Employment Type: Part time Shift: Rotating Shift Description: Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents eac…
Skills: Nursing Care, Patient Care, Clinical Care
Mason City, Iowa, United States · On-site
Employment Type: Full time Shift: Description: Position Purpose: The Clinic Patient Care Technician (PCT) provides essential support to physicians, advanced practice providers, and nursing staff by performing delegated c…
Skills: Patient Rooming, Vital Signs Collection, Point-of-Care Testing, EKG, Glucometer
Albany, New York, United States · On-site
$38/hr–$54/hr
Employment Type: Full time Shift: Day Shift Description: New Pay Ranges! Ultrasonographer – Cardiac Imaging – Albany, NY - FT If you are looking for an Ultrasound position in Cardiology, full time, this could be your opp…
Skills: Echocardiography, M-mode, 2-D Imaging, Doppler, TEES
Albany, New York, United States · On-site
$16/hr–$23/hr
Employment Type: Full time Shift: Day Shift Description: Medical Imaging Aide: St. Peter's Hospital PT Days: Monday- Friday 10:00am- 6:00pm If you are looking for a position as a Medical Imaging Aide, this could be your …
Skills: Patient Transport, Patient Care, Inventory Control, Patient Identification, Specimen Delivery
Albany, New York, United States · On-site
$40/hr–$56/hr
Employment Type: Part time Shift: Rotating Shift Description: Posting Job Description Ultrasonographer - Per Diem If you are looking for a per diem Ultrasonographer position, this could be your opportunity. Here at St. P…
Skills: Diagnostic Sonography, Imaging, Patient Care, Medical Documentation, Clinical Reporting
Chelsea, Michigan, United States · On-site
Employment Type: Full time Shift: Rotating Shift Description: Pay Starting at $15.93 and up Position Purpose: The cook prepares, seasons, and cooks food for patients, associates, staff and visitors in accordance with est…
Skills: Food Production, Recipe Adherence, Menu Planning, Food Safety, Inventory Management
Des Moines, Iowa, United States · On-site
Employment Type: Full time Shift: 12 Hour Night Shift Description: *** $7,500 Sign-on Bonus Offered. *** Join the MercyOne Family! We are looking to hire a Polysomnographic Technologist to join our team. The Polysomnogra…
Skills: Polysomnography, Patient Care, CPAP Therapy, BIPAP Therapy, MSLT
Albany, New York, United States · On-site
$38/hr–$55/hr
Employment Type: Full time Shift: 12 Hour Day Shift Description: Posting Job Description MRI Technologist - St. Peter's Hospital Full-Time Weekend Track Days- Sat and Sun 8:30am-9:00pm If you are looking for a full-time …
Skills: MRI Scanning, Patient Screening, Radiologic Technology, Patient Care, RIS Documentation
Des Moines, Iowa, United States · On-site
Employment Type: Full time Shift: 12 Hour Night Shift Description: Job Description Summary: At MercyOne, health care is more than just a doctor’s visit or a place to go when you need medical attention. Our Mission is bas…
Skills: Surgical Scrubbing, Sterile Field Maintenance, Operating Room Preparation, General Surgery, Gynecology
Dyersville, Iowa, United States · On-site
Employment Type: Part time Shift: Day Shift Description: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health…
Skills: Operating Room Preparation, Sterile Field Maintenance, Surgical Scrubbing, General Surgery, Gynecology
Albany, New York, United States · On-site
$38/hr–$53/hr
Employment Type: Full time Shift: Evening Shift Description: Posting Job Description MRI Technologist - St. Peter's Hospital Full-Time Evenings- Monday- Thursday 1:00pm-11:00pm If you are looking for a full-time position…
Skills: MRI Scanning, Patient Screening, Patient Positioning, Clinical History Recording, RIS Documentation
Clifton Park, New York, United States · On-site
$24/hr–$31/hr
Employment Type: Full time Shift: Rotating Shift Description: Does your current facility put residents before anything else? At Schuyler Ridge, that is our philosophy! By focusing upon capabilities rather than limitation…
Skills: Nursing Care, Medication Administration, Vital Signs Monitoring, Electronic Medical Records, Infection Control
Grand Rapids, Michigan, United States · On-site
Employment Type: Full time Shift: Day Shift Description: Business Office Coordinator, BOC is a medical front desk receptionist role. Great opportunity for a Business Office Coordinator professional to work in an organiza…
Skills: Patient Check-in/Check-out, Phone Management, Appointment Scheduling, Referral Management, Insurance Verification
Grand Rapids, Michigan, United States · On-site
Employment Type: Full time Shift: Day Shift Description: Must be fluent in Spanish (speak, read, and write) for this location. Medical Assistants work in a collaborative environment to deliver excellent patient care unde…
Skills: Spanish Fluency, Patient Preparation, Vital Signs, EKG, Phlebotomy
Darby, Pennsylvania, United States · On-site
Employment Type: Full time Shift: Rotating Shift Description: Job Title: Patient Care Assistant Employment Type: Multiple Openings - Full-Time and Part-Time Shift: 7:00PM-7:30AM, every other weekend Location: Mercy Fitzg…
Skills: Direct Patient Care, Patient Transportation, Equipment Maintenance, Patient Monitoring, Basic Life Support
Queensbury, New York, United States · On-site
$18/hr–$24/hr
Employment Type: Part time Shift: Rotating Shift Description: This position is primarily for Security and some Maintenance duties as required. NYS Security License required. Maintenance & Safety Tech - Per Diem - Mixed s…
Skills: Security Patrolling, Incident Investigation, Light Maintenance, Emergency Response, Resident Services
Livonia, Michigan, United States · On-site
Employment Type: Part time Shift: Rotating Shift Description: The Behavioral Services Specialist provides direct clinical services to patients, families, and significant others within the Emergency Department and medical…
Skills: Clinical Assessment, Crisis Intervention, Short-term Clinical Treatment, Patient Care, Interdisciplinary Collaboration
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Respond to inbound and initiate outbound calls to assist patients and families in navigating healthcare experiences. Manage emergency alarm systems, process consult requests, and document all interactions accurately in electronic systems.
Requires a high school diploma or GED and at least 2 years of customer service experience, preferably in a healthcare call center. Must be proficient in Windows-based systems and capable of functioning calmly in high-pressure emergency situations.
This position is 100% on-site; there is no option to work remotely.
Customer Care Representative I
Department: Regional Call Center
Location: Trinity Health Ann Arbor
Minimum rate of pay: $15.82 PLUS DailyPAY
Competitive compensation, DAILYPAY
Benefits effective Day One! No waiting periods.
Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-Term Disability
Retirement savings plan with employer match and contributions
Opportunity for growth and advancement throughout Trinity Health
Tuition Reimbursement
Working in a call center environment, will respond to inbound calls as well as initiate outbound calls, offering information and answering questions to assist patients and their families navigating the healthcare experience. May also assist internal customers.
Shifts Available: 7a-3:30p and 12p-8:30p
Status Available: Full-time, 40 hours/week
High school education or GED equivalent.
2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation.
Proficient in operating a standard desktop and Windows based computer system, including but not limited to, EMR, Microsoft Office, Intranet.
Ability to use other call center software as required while performing the essential functions of the job.
Excellent communication skills in both written and verbal forms, including proper phone etiquette.
Ability to work a flexible schedule during assigned shift and cover absences on other shifts as needed.
Ability to work effectively with various levels of organizational members and diverse populations including staff, leadership, physicians, patients, and family members.
Able to multi-task; Ability to function calmly and efficiently in a fast-paced environment and during emergency situations. Work is frequently performed under pressure.
Able to exercise judgment when responding to high-stress and emergency situations.
Able to speak clearly, with a pleasant voice, using proper English grammar.
Ability to sit for long periods of time, and process detailed information for 80% of work time.
Utilize verbal communication strategies and apply problem-solving skills to effectively elicit information to identify immediate needs of callers, including potential crisis calls; route calls to appropriate resource according to standard operating procedures and document per protocol.
Answer incoming and make outbound calls using both electronic and paper-based documentation systems.
Perform overhead paging requests and public address announcements per protocol.
Process consult request for nursing and physician groups, adhering to established turnaround times.
Monitor multiple emergency alarm systems, a dedicated 911 Emergency Line and Quick Call Weather Alert Radio.
Accurately gather and verify demographic information using standard computer software and systems.
Document all call information accurately and according to approved operating procedures using multiple software applications.
Identify and employ alternative approaches to communicate with callers when encountering barriers and escalate as needed.
Assist with assignment and distribution of pagers as needed; process for needed repairs when issues are identified.
Maintain professionalism and a positive attitude at all times, even when dealing with difficult situations.
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
St. Peter’s serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.
With more than 11,000 employees in more than 185 locations, St. Peter’s Health Partners is the Capital Region’s largest and most comprehensive not-for-profit integrated health care network, which provides high-quality, compassionate, and sophisticated care to thousands of people every day. St. Peter’s Health Partners is a member of Trinity Health. For more information, please visit www.SPHP.com.
Offices: 315 South Manning Blvd, Albany, NY 12208, US
St. Peter’s serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.
With more than 11,000 employees in more than 185 locations, St. Peter’s Health Partners is the Capital Region’s largest and most comprehensive not-for-profit integrated health care network, which provides high-quality, compassionate, and sophisticated care to thousands of people every day. St. Peter’s Health Partners is a member of Trinity Health. For more information, please visit www.SPHP.com.
Offices: 315 South Manning Blvd, Albany, NY 12208, US
