Colorado Springs, Colorado, United States · On-site
$17/hr–$19/hr
Entry level
Description Spartan Management Group works as a consulting group for a rapidly growing network of Plumbing and HVAC businesses across the U.S. As we continue to expand, we are seeking talented and motivated individuals t…
Skills: CRM Software, Call Center Operations, Typing, Microsoft Office, Active Listening
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$17/hr–$19/hr
Full-time
Medical Insurance, Dental Insurance, Vision Insurance, 401k Plan, 401k Roth With Up To 4% Match, Long-term Disability Insurance
Posted 31d ago
~40 hrs/week
Responsibilities
The representative is responsible for answering incoming customer calls professionally and scheduling service appointments. They must maintain accurate customer records and collaborate with team members to ensure customer needs are met.
Requirements
Candidates must have over one year of experience in both CRM software and call center environments. A typing speed of 30-40 words per minute and strong communication skills are required.
Full job description
Description
Spartan Management Group works as a consulting group for a rapidly growing network of Plumbing and HVAC businesses across the U.S. As we continue to expand, we are seeking talented and motivated individuals to join our team. While Spartan Management Group provides strategic consulting and operational support, we are deeply integrated with the businesses we work alongside to drive growth and excellence. We are looking for a Call Center Representative to support our customer service operations.
In general, those holding this position must be great on the phone with our customers, work well with the team, have analytical skills, be detail-oriented, and a self-starter.
In addition to our competitive pay, we offer great benefits including:
100% paid insurance premiums on medical, dental and vision
401k plan or 401k Roth with up to 4% match vested
100% paid long-term disability insurance
Paid life insurance plan
1 floating holiday
6 paid holidays
Paid sick
Vacation pay
Paid weekly
Key Responsibilities:
Answer incoming customer calls promptly, efficiently, and professionally, ensuring they are scheduled for service or directed to the appropriate team member based on their needs
Maintain accurate customer records, updating information as necessary
Collaborate with team members and other departments to ensure customer needs are met
Adhere to company policies, customer service standards, and performance metrics
Book service calls through a third-party vendor, ensuring accurate scheduling and timely follow-up
Requirements
1+ years of CRM software experience (Required)
1+ years of call center experience (Required)
Ability to type 30-40 words per minute (Required)
Knowledge of Microsoft Office applications preferred
Active listening skills and strong phone etiquette
Management company that specializes in management services for the home service industry.
Industry
Strategic Management Services
Company size
201-500 employees
Founded
2012
Headquarters
Colorado Springs, Colorado
LinkedIn followers
54
Management company providing services for our various locations around the country. Mainly specializing in the home service industry. Constantly expanding and looking for great opportunities and people to join our team. Family ran and operated with a focus on providing a great environment for our employees.
Offices: 920 Babcock Rd, Colorado Springs, Colorado 80915, US · 1304 Market St, Colorado Springs, Colorado 80904, US · 9275 Elm Ct, Federal Heights, Colorado 80260, US · 1410 Park St, Suite F, Castle Rock, Colorado 80109, US · 1515 Logan Ave, Cheyenne, Wyoming 82001, US
Management company that specializes in management services for the home service industry.
Industry
Strategic Management Services
Company size
201-500 employees
Founded
2012
Headquarters
Colorado Springs, Colorado
LinkedIn followers
54
Management company providing services for our various locations around the country. Mainly specializing in the home service industry. Constantly expanding and looking for great opportunities and people to join our team. Family ran and operated with a focus on providing a great environment for our employees.
Offices: 920 Babcock Rd, Colorado Springs, Colorado 80915, US · 1304 Market St, Colorado Springs, Colorado 80904, US · 9275 Elm Ct, Federal Heights, Colorado 80260, US · 1410 Park St, Suite F, Castle Rock, Colorado 80109, US · 1515 Logan Ave, Cheyenne, Wyoming 82001, US