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Jobs at Southeastern Computer Associates | S C A (Now Hiring) — 1 open

Southeastern Computer Associates | S C A logoSoutheastern Computer Associates | S C A

Helpdesk Support Technician

Kennesaw, Georgia, United States · On-site

$45k–$65k/yr

Mid level

Position is located in Kennesaw, Georgia. No remote work opportunities. Helpdesk Support, Desktop Support, IT Support Technician, MSP, IT Company, Help Desk, Server Support Job description Design, implementation, and sup…

Skills: Network Design, Cloud Solutions, Data Backup, Disaster Recovery, Microsoft Azure

Southeastern Computer Associates | S C A logo

Helpdesk Support Technician

Southeastern Computer Associates | S C A

Kennesaw, Georgia, United States • On-site

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Mid level

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  • $45k–$65k/yr
  • Full-time
  • Posted 18d ago
  • ~40 hrs/week

Responsibilities

The role involves designing, implementing, and supporting network infrastructure, cloud solutions, and data recovery for clients. It also requires managing technical support tickets and maintaining detailed system documentation using RMM and PSA tools.

Requirements

Candidates must be proficient in Microsoft and Google business applications, virtualization technologies, and network security. Strong communication skills and the ability to work independently or within a team are essential.

Full job description

 

Position is located in Kennesaw, Georgia. No remote work opportunities.

Helpdesk Support, Desktop Support, IT Support Technician, MSP, IT Company, Help Desk, Server Support

Job description
  • Design, implementation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Design, implementation, and support of hosted and cloud solutions for clients using technologies that meet their requirements.
  • Design, implementation, and support of data backup solutions and of disaster recovery solutions.
  • IT support relating to technical issues involving Microsoft's and Google’s core business applications, as well as virtual environments built on Microsoft Azure, MS 365, and Google Chrome
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Microsoft.
  • Remote access solution design, implementation, and support: VPN, Terminal Services
  • Use of the remote monitoring and management (RMM) and professional services automation (PSA) systems: track tasks assigned, enter time, communicate w clients, update agent scripts, document client systems, and respond to support requests
  • Documentation of devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Ability to work independently as well as in a team environment.
  • Ability to communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Communicate to clients: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Maintain specific knowledge of the client and how IT relates to their business strategy and goals.
  • Document and maintain internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in PSA as they occur.
  • Understand processes in PSA, RMM, and other internal systems
  • Work through assigned tickets in PSA
  • Work through a daily schedule in PSA that has been established through the dispatch process.
  • Account for all time, billable and non-billable time thru ticketing system.
  • Develop in-depth knowledge of the SCA's service catalog and how it relates to client’s needs.
  • Remain up-to-date with current and future technologies emerging in the industry.
  • Improve client service, perception, and satisfaction.
  • Perform all work and make all decision based on SCA's core values and Count on Us philosophy






Monday through Friday, 8:00AM to 5:00PM

Related keywords

WANLANRoutersFirewallsMicrosoft AzureMS 365Google ChromeWindows ServerExchangeSQLSharePointVMwareVPNTerminal ServicesRMMPSA

About Southeastern Computer Associates | S C A

LinkedInVisit site

Metro-Atlanta's Most Reliable and Responsive IT Support for Businesses and Schools

Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
1995
Headquarters
Kennesaw, Georgia
LinkedIn followers
516

Metro-Atlanta's Most Reliable and Responsive IT Support Businesses and Schools. Industries Served: Construction & Development Companies Investment Firms Manufacturing Companies Academics/Education Medical General Business SCA has served metro Atlanta’s business and charter/private school community since 1995. We specialize in providing managed IT services to security conscious businesses located in metro-Atlanta and throughout the state of Georgia. Our help-desk staff and engineers are the best in the business and sincerely desire to resolve your issue quickly and/or provide you with the most effective technology solution to help achieve your strategic and tactical goals. SCA's highly experienced staff of 16 IT professionals, with a combined 100+ years of IT experience, are continually training to stay up to date and ahead of the curve of the most modern approaches and technological tools that can give your business the edge over the competition. SCA is security focused, particularly in the areas of network security and compliancy. We offer our clients a suite of industry-leading security tools. Our account managers and engineers take a proactive approach, guiding each client with a customized technology plan that meets the client's individual needs and industry requirements. SCA can become your IT department or assist your existing IT professional(s) with our goal focused team that is never more than a call or click away. Contact SCA today to discuss your situation and how we can assist you with your IT support, network security and management needs. Call us today at 678-401-2465

Offices: 1690 Stone Village Ln NW, Kennesaw, Georgia 30152, US · Atlanta, GA 30327, US

Network SecurityManaged IT ServicesEmail SolutionsCloud ComputingWindows ServersServer VirtualizationBackup & Disaster Recovery SystemsNetwork Installation & SupportProcurementHelpdesk
View all jobs at Southeastern Computer Associates | S C A

About Southeastern Computer Associates | S C A

LinkedInVisit site

Metro-Atlanta's Most Reliable and Responsive IT Support for Businesses and Schools

Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
1995
Headquarters
Kennesaw, Georgia
LinkedIn followers
516

Metro-Atlanta's Most Reliable and Responsive IT Support Businesses and Schools. Industries Served: Construction & Development Companies Investment Firms Manufacturing Companies Academics/Education Medical General Business SCA has served metro Atlanta’s business and charter/private school community since 1995. We specialize in providing managed IT services to security conscious businesses located in metro-Atlanta and throughout the state of Georgia. Our help-desk staff and engineers are the best in the business and sincerely desire to resolve your issue quickly and/or provide you with the most effective technology solution to help achieve your strategic and tactical goals. SCA's highly experienced staff of 16 IT professionals, with a combined 100+ years of IT experience, are continually training to stay up to date and ahead of the curve of the most modern approaches and technological tools that can give your business the edge over the competition. SCA is security focused, particularly in the areas of network security and compliancy. We offer our clients a suite of industry-leading security tools. Our account managers and engineers take a proactive approach, guiding each client with a customized technology plan that meets the client's individual needs and industry requirements. SCA can become your IT department or assist your existing IT professional(s) with our goal focused team that is never more than a call or click away. Contact SCA today to discuss your situation and how we can assist you with your IT support, network security and management needs. Call us today at 678-401-2465

Offices: 1690 Stone Village Ln NW, Kennesaw, Georgia 30152, US · Atlanta, GA 30327, US

Network SecurityManaged IT ServicesEmail SolutionsCloud ComputingWindows ServersServer VirtualizationBackup & Disaster Recovery SystemsNetwork Installation & SupportProcurementHelpdesk
View all jobs at Southeastern Computer Associates | S C A

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