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Director of Development: Leadership Giving and Corporate Partnerships
Quincy, Massachusetts, United States · On-site
$75k–$80k/yr
Mid level
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$16/hr–$16/hr
Other
Posted 7d ago
Apply by Oct 15
~40 hrs/week
Responsibilities
The Associate will provide a safe and engaging experience for members by greeting visitors, processing transactions, and maintaining the front desk area. They are also responsible for resolving member inquiries, managing facility issues, and supporting YMCA fundraising activities.
Requirements
Candidates must be able to perform physical tasks such as lifting up to 25 pounds and standing for extended periods. The role requires strong interpersonal skills, the ability to handle cash accurately, and a commitment to YMCA policies and child protection standards.
Full job description
Job DetailsJob Location: Hale Y and ELC - Quincy, MA 02169Salary Range: $16.00 - $16.50 HourlyPOSITION SUMMARY:
The Associate Member Services will be responsible for providing a safe, engaging and positive experience for all members and visitors to the South Shore YMCA.
Reports to: Membership Director - Member Service
CORE EXPECTATIONS:
STAFF ENGAGEMENT & DEVELOPMENT
The ability to develop positive, effective working relationships with staff, supervisors, members, potential members and program participants are important to this position.
Perform duties needed as delegated by Supervisors or Directors.
Attend all staff meetings.
Complete required trainings.
MEMBERSHIP ENGAGEMENT & DEVELOPMENT
Welcome, greet and engage all members and visitors, focusing on their safety, needs and enrichment.
Process all membership and transaction related paperwork, registrations and other miscellaneous services, accurately and efficiently.
Responsible for handling and reporting all incidents with staff and members to Member Service Directors.
Take responsibility for cash balance, receipts and following the cash receipt procedures as outlined.
Attendance must be reliable and consistent.
Present a professional manner through a neat and clean appearance and proper attire as outlined in the membership dress code policy.
Represent the YMCA and interact with members in a friendly, engaging and professional manner.
Educate members of all policies and procedures of the YMCA and membership department.
Provide up to date information and answer questions about programs, schedule and policies of the YMCA in a friendly and courteous manner, both in person and over the phone.
Understand and abide by all policies and procedures outline in the South Shore YMCA Employee Handbook.
Build relationships with and among members.
Respond to inquiries and resolve problems. If unable to resolve, connect to correct person to resolve.
Create a safe and supportive community environment.
Assist in recruiting and engaging new members.
Connect members to the YMCA’s cause.
Actively seek member/participant interaction and feedback.
Give tours to prospective members.
Become proficient with all software utilized at the front desk.
Ensure that the South Shore YMCA Child Protection Policies are fulfilled.
FACILITY MANAGEMENT
Maintain a clean and organized front desk and lobby.
Record and report any faulty equipment and /or lapse of maintenance to the proper people.
Follow up on any issues brought to desk regarding facility or locker rooms.
VOLUNTEER DEVELOPMENT
Builds and develops volunteer capacity, sharing the social responsibility.
COMMUNITY INVOLVEMENT & SUPPORT
Assist in YMCA fund raising activities/events, and engage in collaborative relationships with community organizations in order to strengthen support and build community.
YMCA COMPETENCIES - LEADER
Mission and Community Oriented – Accepts and demonstrates YMCA values. Work effectively with people of all backgrounds and levels. Willingness to serve and fulfill community needs. Recruit volunteers and build supportive relationships with them.
People Oriented – Remains calm in challenging situations and seeks to understand the underlying cause. Speaks and writes effectively. Develops rapport, relates well and takes initiative to assist in developing others.
Results Oriented – Discovers ideas to create and deliver a high-value member experience. Makes sound judgments, establishes goals, supports fundraising, and adheres to budgeting procedures
Personal Development – Recognizes personal strengths and limitations, pursues self-development and demonstrates flexibility. QualificationsPHYSICAL DEMANDS
The employee must occasionally lift and/or move up to 25 pounds.
While performing the duties of this Job, the employee is regularly required to sit, stand; walk and talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch.
Related keywords
Member ServiceCustomer EngagementFront DeskCash ManagementFacility ManagementYMCACommunity InvolvementFundraisingChild ProtectionTransaction ProcessingMember RelationsSafety ComplianceAdministrative Support
The South Shore YMCA is a nonprofit association committed to strengthening our community by nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. Throughout the South Shore community, the SSYMCA engages more than 65,000 members and participants, nearly two-thirds of whom are children and teens, in over 100 different programs. The Y strives to serve our entire community and provides financial assistance to ensure every child, family and individual has the opportunity to learn, grow and thrive through South Shore YMCA membership, programs and services.
Offices: 79 Coddington Street, South Shore YMCA, Quincy, Massachusetts 02169, US · 75 Mill Street, Hanover, MA 02339, US · 75 Stowe Road, Sandwich, MA 02563, US · 1075 Washington Street, Hanover, MA 02339, US · 48 Jacobs Lane, Norwell, MA 02061, US
Health & WellnessCampEarly Learning & Child Careand AquaticsSportsHealth CareEducationFitnessNon ProfitWellness
The South Shore YMCA is a nonprofit association committed to strengthening our community by nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. Throughout the South Shore community, the SSYMCA engages more than 65,000 members and participants, nearly two-thirds of whom are children and teens, in over 100 different programs. The Y strives to serve our entire community and provides financial assistance to ensure every child, family and individual has the opportunity to learn, grow and thrive through South Shore YMCA membership, programs and services.
Offices: 79 Coddington Street, South Shore YMCA, Quincy, Massachusetts 02169, US · 75 Mill Street, Hanover, MA 02339, US · 75 Stowe Road, Sandwich, MA 02563, US · 1075 Washington Street, Hanover, MA 02339, US · 48 Jacobs Lane, Norwell, MA 02061, US
Health & WellnessCampEarly Learning & Child Careand AquaticsSportsHealth CareEducationFitnessNon ProfitWellness