Hicksville, New York, United States · Hybrid
$68k–$80k/yr
Description ABOUT SOURCEPASS At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, …
Skills: Windows Desktop OS, Windows Server, Active Directory, Group Policy Objects, Exchange Server
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Provide Level II technical support to clients via phone, email, and on-site visits to resolve desktop, server, and network issues. Maintain IT networks, manage user accounts, and ensure adherence to customer SLAs.
Requires 2+ years of IT experience or an Associate's degree in Computer Science or a related field. Must possess a valid ID, reliable transportation for site visits, and proficiency in Windows environments and networking.
Description
At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.
Join us and be part of our journey toward even greater accomplishments.
The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$80,000.
This role requires client site visits in Hicksville and Melville, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required.
Advanced knowledge of:
Basic Knowledge of:
Control your digital universe. Transform your business.
Sourcepass was created to disrupt the stale IT services and security space. Businesses are often held back by lackluster technology vendors that leave them underserved and overcharged for IT services. An opportunity existed for innovation through leveraging Software-as-a-Service (SaaS) technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA) married with premier managed services to provide a revolutionary client experience. As a result, Sourcepass was born with the vision to provide businesses of all sizes a technology experience that elevates their company. Sourcepass puts you in control of your digital universe, so you have the power to transform your business. With Sourcepass, you have a team of guardians that maintains data networks, manages cloud and security monitoring, and guides productivity and digital transformation. The right blend of technologies work seamlessly and powerfully, backed and boosted by our tech smarts and business savvy.
Offices: New York, NY, US · Washington DC, DC, US · 180 Pleasant St, Suite3, Easthampton, Massachusetts 01027, US · 1024 Justison St, Wilmington, Delaware 19801, US · 1895 Walt Whitman Rd, Melville, NY 11747, Melville, NY 11747, US
View all jobs at SourcepassControl your digital universe. Transform your business.
Sourcepass was created to disrupt the stale IT services and security space. Businesses are often held back by lackluster technology vendors that leave them underserved and overcharged for IT services. An opportunity existed for innovation through leveraging Software-as-a-Service (SaaS) technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA) married with premier managed services to provide a revolutionary client experience. As a result, Sourcepass was born with the vision to provide businesses of all sizes a technology experience that elevates their company. Sourcepass puts you in control of your digital universe, so you have the power to transform your business. With Sourcepass, you have a team of guardians that maintains data networks, manages cloud and security monitoring, and guides productivity and digital transformation. The right blend of technologies work seamlessly and powerfully, backed and boosted by our tech smarts and business savvy.
Offices: New York, NY, US · Washington DC, DC, US · 180 Pleasant St, Suite3, Easthampton, Massachusetts 01027, US · 1024 Justison St, Wilmington, Delaware 19801, US · 1895 Walt Whitman Rd, Melville, NY 11747, Melville, NY 11747, US
View all jobs at Sourcepass