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$8k–$14k/mo
Full-time
Posted 14d ago
~40 hrs/week
Responsibilities
The eSales Agent is responsible for engaging with customers via phone, internet, and chat to generate sales appointments and drive dealership traffic. They must deliver a premium customer experience while managing lead engagement through CRM tools and maintaining product knowledge.
Requirements
Candidates must have at least one year of call center or sales experience and possess exceptional verbal and written communication skills. The role requires proficiency in computer use, the ability to work in a fast-paced environment, and availability for evening and weekend shifts.
Full job description
Company Description
At W.I. Simonson, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Monthly Pay Range:
$8-14K per month based plus commission
Job Description
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.
Qualifications
Duties and Responsibilities:
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Requirements:
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptional communication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Strong organizational and time management skills
Must be adaptable to change
Proficient using a computer
Evening and weekend schedule availability required
Additional Information
(The eSales Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00.)
All your information will be kept confidential according to EEOC guidelines.
Delivering an experience for our guests and our teammates that fulfills dreams, enriches lives and delivers happiness
Industry
Retail Motor Vehicles
Company size
10,001+ employees
Founded
1997
Headquarters
Charlotte, North Carolina
LinkedIn followers
66,616
Total funding
$242M
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences, driven by strategic investments in technology, teammates, and ideas that ultimately fulfill ownership dreams, enrich lives, and deliver happiness to our guests and teammates. As one of the largest automotive and powersports retailers in America, we are committed to delivering on this goal while pursuing expansive growth and taking progressive measures to be the leader in these categories. Our new platforms, programs, and people are set to drive the next generation of automotive and powersports guest experiences.
Offices: 4401 Colwick Road, Charlotte, North Carolina 28211, US
Delivering an experience for our guests and our teammates that fulfills dreams, enriches lives and delivers happiness
Industry
Retail Motor Vehicles
Company size
10,001+ employees
Founded
1997
Headquarters
Charlotte, North Carolina
LinkedIn followers
66,616
Total funding
$242M
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences, driven by strategic investments in technology, teammates, and ideas that ultimately fulfill ownership dreams, enrich lives, and deliver happiness to our guests and teammates. As one of the largest automotive and powersports retailers in America, we are committed to delivering on this goal while pursuing expansive growth and taking progressive measures to be the leader in these categories. Our new platforms, programs, and people are set to drive the next generation of automotive and powersports guest experiences.
Offices: 4401 Colwick Road, Charlotte, North Carolina 28211, US