Escopo do trabalho Na Soho House, o Recepcionista, auxilia no check-in dos membros da propriedade e dos hóspedes do hotel em seus quartos, além de agilizar várias consultas, riscos e outros assuntos que surgirem. O agent…
Skills: Customer service, Concierge services, Cash handling, Multitasking, Problem solving
Steward - Lavador de Louças - Soho House São Paulo
São Paulo, São Paulo, Brazil · On-site
Entry level$929M raised
A função... No Soho House, o lavador de louças (Dishwasher) é responsável por apoiar a operação geral, organizando e limpando a louça da cozinha, como panelas, frigideiras, talheres, louças, copos e equipamentos de cozin…
Escopo do trabalho No Soho House, um Line Cook 1 é responsável por garantir que a cozinha funcione sem problemas, preparando alimentos e molhos sem problemas e auxiliando os Chefs Sênior no serviço. Como Line Cook 1, voc…
The role… At Soho House, a Line Cook I is responsible for ensuring the kitchen runs smoothly, seamless preparing food and sauces, and assisting Senior Chefs with service. As a Line Cook I, you thrive in fast-paced enviro…
The role… At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the ser…
The Role… At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for en…
Skills: Customer service, Table service, Menu knowledge, Food and drink pairing, Order taking
The Role… At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for en…
Skills: Customer service, Table service, Order taking, Menu knowledge, Food and drink pairing
The Role… At Soho House a Food & Beverage Manager is responsible for managing service, quality control and consistent F&B experience is executed under the direction of the General Manager. The F&B Manager owns daily / we…
Scope of the Role At Soho House, the Health Club Manager leads the successful launch, day-to-day operation and exceptional member experience of Lazy Lab, our Recovery studio at Soho House New York. The Lazy Lab is a well…
Skills: Health club management, Operational management, Team leadership, Budgeting, Staff recruitment
The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk …
Skills: Customer Service, Concierge, Multi-tasking, Communication, Problem Solving
El Rol.. Como Demi chef de Partie en Soho house, tu función será asegurarte de que nuestros socios disfruten siempre de una experiencia gastronómica increíble. Te daremos una plataforma para colaborar con sencillez, amab…
Skills: Food preparation, Menu presentation, HACCP compliance, Kitchen hygiene, Team leadership
Quién somos… Soho House & Co somos un conjunto de clubes privados y restaurantes con presencia internacional. Cada Club y restaurante posee su propia esencia y personalidad en un entorno relajado y cómodo. Ésta es una gr…
Skills: Culinary arts, Menu preparation, Stock management, Mise en place, Cooking techniques
Soho House & Co. – Barcelona. The Role… As a Kitchen Porter with Soho House, your role will be maintaining the the cleanliness and organization of the kitchen utensils. What we are looking for in a Kitchen Porter... Ensu…
Scope of the Job The Assistant Purchasing Manager for Soho House is responsible for the purchasing, storage, and inventory of products. This includes all beverages, China/glass/silver, linen, and cleaning supplies. Addit…
Soho House & Co. – Barcelona Situado en el Barrio Gótico, frente al Port Vell, la House tiene un Club privado para nuestros socios. El Health Club presenta propuestas novedosas para cuidar nuestro cuerpo y mente. Además,…
Skills: Hospitality, Customer service, Bar maintenance, Stock management, Cleaning
About us ... Cecconi’s Amsterdam, part of the global Soho House brand, brings classic Italian dining to life in a vibrant, elegant setting. Known for its timeless dishes, buzzing atmosphere, and exceptional service, Cecc…
Skills: Food Running, Drink Running, Guest Experience, Communication Skills, Teamwork
The venue… SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the…
Skills: Hospitality, Customer service, Communication, Problem solving, Administrative support
Waiter/Waitress (Chef de Rang) - Cecconi's (m/f/d)
Berlin, Germany · On-site
Entry level$929M raised
The venue… SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the…
The Role… At Soho House a Food & Beverage Manager is responsible for managing service, quality control and consistent F&B experience is executed under the direction of the General Manager. The F&B Manager owns daily / we…
Scope of the Job At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting gue…
Skills: Customer service, Communication, Problem solving, Conflict resolution, Multi-tasking
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Full-time
Posted 6d ago
~40 hrs/week
Portuguese
Responsibilities
The receptionist acts as the primary point of contact for members and guests, managing check-ins, concierge requests, and administrative tasks. They are responsible for handling payments, maintaining property knowledge, and coordinating with other departments to ensure a high-quality guest experience.
Requirements
Candidates must have previous experience in customer service or a similar role and possess advanced or fluent English skills. Proficiency in software such as OpenTable, Salesforce, or Opera is preferred, along with the ability to work flexible hours including nights, weekends, and holidays.
Full job description
Escopo do trabalho
Na Soho House, o Recepcionista, auxilia no check-in dos membros da propriedade e dos hóspedes do hotel em seus quartos, além de agilizar várias consultas, riscos e outros assuntos que surgirem. O agente de recepção é responsável por receber pagamentos e equilibrar o caixa no final do turno. Como agente de recepção, você conhecerá bem o layout da propriedade, será informado sobre ofertas especiais (quando aplicável), opções de restaurante/F&B e outras comodidades, mas não se limitará a academia, spa e espaço de trabalho compartilhado.
Um Recepcionista bem-sucedido é hospitaleiro por natureza, proativo, capaz de realizar várias tarefas, além de ser equilibrado e profissional em ambientes exigentes e de ritmo acelerado.
Principais responsabilidades
Ponto principal de contato inicial para membros, convidados e funcionários e deve garantir que todos os visitantes sejam recebidos de braços abertos e recebam um serviço de primeira linha desde o momento em que entram em uma propriedade da Soho House & Co.
Especialista em realizar todas as tarefas de concierge conforme necessário, incluindo, entre outras, reserva de carros, ingressos para shows, reservas em restaurantes, reservas em spa etc.
Responder a e-mails e perguntas recebidas por meio de vários portais digitais aos quais os membros e hóspedes têm acesso, bem como imprimir/digitalizar documentos para membros e hóspedes que se juntam a nós nos quartos (hotel)
Responsável por conhecer todas as atualizações relativas a horários de funcionamento, restrições de reserva e assuntos que resultem em mudanças no fluxo de trabalho, comunicando-se diariamente com todos os departamentos
Lidar com todas as consultas relacionadas à contabilidade (ou seja, envio de fólios, disputas de campo, faturamento, recibos, solicitações de reembolso), bem como recuperações de saídas e manter todos os cartões de crédito perdidos em um cofre
Conforto ao discutir as comodidades do Soho House, tipos de quartos, descrições de quartos, tarifas e disponibilidade, além de sugerir preferências de quartos que aumentem o fluxo de receita e elevem a experiência do hóspede
Delegar ao bell attendant e/ou ao mordomo o apoio aos membros e convidados no que se refere ao manobrista e ao depósito de bagagens
Trabalhar em equipe com etiqueta telefônica geral e participar de reuniões diárias de turno.
Executa outras tarefas conforme atribuídas pelo supervisor/gerente.
Experiência necessária
Experiência em função semelhante ou em atendimento ao cliente/função de atendimento
Inglês Avançado / Fluente
Deve ser capaz de realizar várias tarefas, atender linhas telefônicas de grande volume e responder a consultas de forma profissional (pessoalmente), em tempo hábil e da melhor forma possível.
Aprender rapidamente ou ter OpenTable, Salesforce, Google Sheets e/ou Opera
Habilidades de resolução de problemas e resolução de conflitos em qualquer questão prevista ou atual
Orientado a detalhes, articulado e com capacidade de realizar várias tarefas em um ambiente de trabalho exigente e de alto volume
Sólidas habilidades de comunicação e capacidade de entender e seguir instruções escritas e verbais
Horário flexível e capacidade de trabalhar à noite, finais de semana e feriados (conforme necessário).
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1995
Headquarters
Strand, England
LinkedIn followers
420,939
Total funding
$929M
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do
Offices: Strand, England WC2R 1EA, GB · Shoreditch, London E1 6AW, GB · Soho , London W1D 3SQ, GB · Somerset, BA11 3RW, GB · Chipping Norton, OX7 4JS, GB
Private Members ClubFood and BeverageHotelsRestaurantsEditorialPublishingMarketingContentand hospitalityHospitality
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1995
Headquarters
Strand, England
LinkedIn followers
420,939
Total funding
$929M
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do
Offices: Strand, England WC2R 1EA, GB · Shoreditch, London E1 6AW, GB · Soho , London W1D 3SQ, GB · Somerset, BA11 3RW, GB · Chipping Norton, OX7 4JS, GB
Private Members ClubFood and BeverageHotelsRestaurantsEditorialPublishingMarketingContentand hospitalityHospitality