Jobs at Software Finder (Now Hiring) — 34 open — Page 2

About the Role:

The Manager - Enterprise Value & Enablement is a senior individual-contributor role within the Client Fulfillment operations team, combining consultation quality, enterprise retention, and fulfillment quality assurance into a single mandate. The role diagnoses performance and consultation gaps from live call evidence and turns them into coaching and training; owns a high-touch retention relationship with Software Finder’s most strategic enterprise clients; and owns the refund/rejection analysis and tech-enablement work that keeps lead quality high across channels. Its purpose is a better-prepared SDR floor, stronger enterprise relationships, and cleaner lead quality - not personal conversion outcomes.

Key Responsibilities:

Consultation Quality & Enablement

• Listen to and review SDR calls across all software categories (HR, Medical, LMS, ERP, Legal, CRM, and others) to identify recurring skill gaps, knowledge deficiencies, and coachable moments.

• Develop guided techniques to liaison with the Training team to enhance scripts, and structured training modules that address the consultation needs surfaced through call review.

• Coordinate with the Training team to support new trainee onboarding, ensuring fresh hires ramp on accurate, current material.

Enterprise Retention & Value-Add

• Maintain focused ownership of the Tier 1 vendors (enterprise clients) as a high-touch retention portfolio.

• Each day, recall one newly converted lead per assigned client within 24 hours of conversion to reinforce engagement and continuity of service.

• Advance each recalled lead further - working to further convert and half-book it toward a completed sale - as a continuation of service rather than a floor conversion metric.

• Provide value-added service beyond the paid opportunity, strengthening enterprise relationships and reinforcing brand value and recall for Software Finder.

Quality Assurance & Refund Analysis

• Own the refund and rejection analysis process - investigating root causes across all lead channels.

• Differentiate between SDR qualification errors, QA errors, campaign-targeting misalignment, and partner-profile drift; route corrective actions to the right owner.

• Partner with the QA team to analyze why leads get unapproved and maintain a refund dashboard tracking refund rates by channel, vendor, and lead type (voice-qualified vs. non-voice).

• Translate refund and QA insights into actionable recalibration briefs for SDR managers, the QA Manager, and Lead Gen teams - feeding directly back into training to raise overall vendor satisfaction.

Tech Enablement

• Work proficiently with CRM platforms (HubSpot and Airtable) and BI/reporting tools (Excel and Power BI).

• Advocate for and enable automation and AI to improve operational efficiency across the fulfillment workflow.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.

• 3-5 years of experience in client fulfillment, quality assurance, sales enablement, customer success, or business operations.

• Strong experience in call quality evaluation, coaching, and training program development.

• Proven ability to manage enterprise client relationships and drive customer retention.

• Excellent analytical skills with experience in root cause analysis and performance reporting.

• Proficiency in CRM platforms (HubSpot, Airtable, or similar) and Microsoft Excel; Power BI is a plus.

• Strong communication, stakeholder management, and cross-functional collaboration skills.

• Experience in a SaaS, B2B, or technology-driven environment is preferred.