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Temporary, Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
Provide high-quality customer service by coordinating arrivals, departures, and ground support services such as fueling and catering. Maintain facility cleanliness and ensure clear communication between line crews, concierge, and clients.
Requirements
Requires at least two years of customer service experience and proficiency with Microsoft Office products. Candidates must be available for flexible shifts, including weekends and holidays, and possess strong organizational and communication skills.
Full job description
SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams!
This is a temporary position for 3 months.
SUMMARY OF RESPONSIBILITIES:
Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
Communicate via ground/air Unicoms and radios;
Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
Maintain, monitor, and update the system and advise Line Service Crew accordingly;
Remain vigilant with security protocols and situational awareness;
Ensure communication and coordination between customers, line service, and staff;
Coordinate fueling, catering, car rental, hotel booking and reservations;
Answer the general number phone lines and forward the calls to the appropriate person;
Ensure that all areas of the FBO are clean at all times;
Ensure coffee, condiments, and snacks are restocked regularly;
Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
Any other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
Two years’ experience in a customer service environment;
Ability to deliver service that is courteous, discreet, efficient, professional;
Knowledge of the standard NATO phonetic alphabet;
Proactive, sees and understand the customers’ needs;
Strong organizational skills, resourceful;
Ability to work under pressure in a fast paced environment;
Ability to provide positive attitude while working in a group;
Working knowledge of Microsoft Office Products
Available to work on different shifts, including weekends and statutory holidays.
EDUCATION:
Post-secondary education is an asset.
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.
Related keywords
AviationFBOCustomer ServiceGround OperationsConciergeUnicomRadio CommunicationLogisticsFacility MaintenanceMicrosoft OfficeSchedulingSafety ProtocolsBusiness AviationClient RelationsAdministrative Support
Skyservice is a North American leader in business aviation dedicated to innovation, responsible operations, safety, and service excellence. Now in its 40th year, Skyservice is at the forefront of the business aviation industry with best in-class facilities across North America. Our network of FBOs, aircraft management services, aircraft charter, aircraft sales & acquisition, and skilled aircraft maintenance teams, provide our clients with an experience that is truly above beyond.
To learn more about our Aircraft Management, MRO Services, Avionics, Aircraft Teardown & Recycling, NDT, Scheduled Aircraft Maintenance Services, award-winning Fixed Base Operator (FBO) locations, Private Jet Charter services, Aircraft Sales & Acquisition, and Aircraft Detailing, visit http://www.skyservice.com/.
Offices: 6120 Midfield Road, Mississauga, Ontario L5P 1B1, CA · 9785 Ryan Ave, Dorval, Quebec H9P 1A2, CA · 575 Palmer Rd NE, Calgary, Alberta T2E 7G4, CA · 350 Comet Private, Ottawa, ON K1V 9B4, CA · 5455 Flightline Dr, Mississauga, Ontario L5P 1B2, CA
Executive Aircraft ManagementAircraft MaintenanceCharter ServicesFixed Base OperationsAircraft BrokerageHondaJet Sales and ServiceAircraft SalesPrivate Jet CharterBusiness JetsMRO
Skyservice is a North American leader in business aviation dedicated to innovation, responsible operations, safety, and service excellence. Now in its 40th year, Skyservice is at the forefront of the business aviation industry with best in-class facilities across North America. Our network of FBOs, aircraft management services, aircraft charter, aircraft sales & acquisition, and skilled aircraft maintenance teams, provide our clients with an experience that is truly above beyond.
To learn more about our Aircraft Management, MRO Services, Avionics, Aircraft Teardown & Recycling, NDT, Scheduled Aircraft Maintenance Services, award-winning Fixed Base Operator (FBO) locations, Private Jet Charter services, Aircraft Sales & Acquisition, and Aircraft Detailing, visit http://www.skyservice.com/.
Offices: 6120 Midfield Road, Mississauga, Ontario L5P 1B1, CA · 9785 Ryan Ave, Dorval, Quebec H9P 1A2, CA · 575 Palmer Rd NE, Calgary, Alberta T2E 7G4, CA · 350 Comet Private, Ottawa, ON K1V 9B4, CA · 5455 Flightline Dr, Mississauga, Ontario L5P 1B2, CA
Executive Aircraft ManagementAircraft MaintenanceCharter ServicesFixed Base OperationsAircraft BrokerageHondaJet Sales and ServiceAircraft SalesPrivate Jet CharterBusiness JetsMRO