Outline of the Job This role is responsible for leading the design, establishment, and implementation of the foundational customer support infrastructure, operational processes, and systems leading up to Entry Into Servi…
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$6850k–$11500k/yr
Full-time, Contract
Commuting Allowance, Business Trip Allowance, Moving Allowance, Relocation Packages, Health Insurance, Employee Pension
Posted 43d ago
~40 hrs/week
Remote in Tokyo, Japan
Responsibilities
Responsible for project planning and overall strategies for customer support, including technical inquiries, maintenance, and training for eVTOL aircraft operators. This includes establishing internal response flows, providing field service support, and coordinating with aviation authorities.
Requirements
Requires professional experience in the aviation industry (drones, aircraft, or helicopters) within maintenance, operational engineering, or customer support. Strong communication skills for coordinating with external parties and competent authorities are essential.
Full job description
Outline of the Job
This role is responsible for leading the design, establishment, and implementation of the foundational customer support infrastructure, operational processes, and systems leading up to Entry Into Service (EIS). Once the infrastructure is established, the role will transition into overseeing day-to-day customer support operations, managing field services, and ensuring continuous service quality for both domestic and international customers.
Key Responsibility
Lead the design and establishment of the foundational customer support infrastructure, including internal workflows for inquiries, web portals, and parts/GSE supply systems.
Define and prepare the minimum required business processes and operational documentation for a successful Entry Into Service (EIS).
Set up the framework for technical inquiry management and aircraft delivery processes, and provide ongoing support once established.
Collaborate with cross-functional teams to establish training programs and prepare maintenance/operation manuals for crews and technicians.
Provide support to answer customer queries, including technical inquiries and complaints, acting as the primary liaison for domestic and international customers.
Design and present KPI dashboards for upper management decision processes.
Oversee field operations and conduct continuous assessments of deliverables to minimize disruptions and maintain quality levels.
Essential Skills
Experience in the aviation industry (drones, aircraft, helicopters) within maintenance, flight operations, aircraft delivery, operational engineering, or customer support.
Project management skills with a track record of driving cross-functional initiatives.
Strong communication skills to cooperate with external parties, including competent authorities.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace (Sheets, Slides).
Desirable Skills
Bilingual proficiency: Advanced or fluent in both English and Japanese.
Prior experience in an Entry Into Service (EIS) program.
Knowledge of continuous improvement processes (e.g., Lean Manufacturing).
Type of Employment
Permanent Employee or Contract Employee
Probationary period: 3~6 month
Place of Employment
Tokyo Office - SPACES Shinagawa , Shinagawa East One Tower 7th Floor, 2-16-1, Konan, Minato-ku, Tokyo
Measures to Prevent Secondhand Smoke: Not Available
Nagoya Airport Office: Nagoya Airport Terminal Building 2nd floor, Toyoba, Toyoyama-Cho, Nishikasugai, Aichi Prefecture
Measures to Prevent Secondhand Smoke: Smoking Room Provided
Your initial work location will be determined based on your preference.
If your initial work location is the Tokyo Office, you will basically work remotely.
Travel may be required if necessary.
Scope of Change: Places determined by the Company (including places where telework is performed)
Working Hours
Flextime or Discretionary labor system
In the case of flextime: No core time
Discretionary Labor System: Specialized Class Deemed working hours per day: 10 hours
Basic working hours: Start 9:00 End 18:00(Including 1hour break time)
Overtime Work: Available
Holidays
115 days off per year(Saturday / Sundays / Newyear holidays(12/29~1/3) / Company designated holidays)
Annual paid leave
Refresh leave (Granted after 1, 3, 4, 5 years of service)
Includes fixed overtime pay for 45 hours, amounting to JPY 197,680- JPY 331,997 *Additional overtime pay will be provided for hours exceeding the fixed overtime.
To be determined based on skills, experience, and abilities
Expenses
Commuting allowance, business trip allowance, moving allowance, etc.
Relocation Packages *There are some conditions.
Social Insurance
Health insurance
Employee pension (according to Japan standards)
Employment insurance
Worker’s accident compensation insurance
Scope of Work Change
Reassignment may occur to any other work.
Related keywords
eVTOLUrban Air MobilityAirworthinessGround Support EquipmentEntry Into ServiceField Service RepresentativeAircraft Evaluation GroupAviation IndustryMaintenance EngineeringTechnical SupportFlight OperationsSpare Parts Management
SkyDrive Inc. is a pioneering Japanese aerospace company with the mission to "Take the lead in the once-in-a-century mobility revolution" and the vision to let people "Fly in the Sky" (Beyond Drive.). Established in July 2018 , we are developing and manufacturing compact, all-electric eVTOL (electrical Vertical TakeOff and Landing) aircraft to make everyday air travel accessible to everyone.
Our flagship aircraft, the SKYDRIVE (SD-05), is engineered to be a quiet, lightweight, and low-cost air taxi, perfectly suited for dense urban environments. By requiring no runway and offering vertical takeoff and landing in small spaces, our eVTOLs allow for point-to-point transit that bypasses traffic congestion, significantly reducing travel times in major cities. Furthermore, our electric powertrain ensures a minimal environmental footprint with low noise and zero operational emissions, making it ideal for social acceptance in urban areas.
SkyDrive is currently working towards receiving Type Certification from JCAB as early as 2026. We are laying the groundwork for commercial operations globally, with a focus on launching initial routes in the Osaka Bay Area around 2028 , including demonstration flights at the EXPO 2025 Osaka, Kansai. Our market traction is strong, with over 384 pre-orders as of March 2025 across 7 countries and strategic partnerships in the U.S., Vietnam, India, and Thailand.
SkyDrive is committed to bringing sustainable, efficient, and innovative air mobility solutions to the world.
Follow us and contact us:
Twitter @Skydrive_Global
Facebook @https://www.facebook.com/SkyDriveEnSkyDriveEn
Contact us @https://skydrive.co.jp/en/contact
Website https://skydrive.co.jp/en/
Verified page
June 1, 2024
Industry: Aviation and Aerospace Component Manufacturing
Company size :201-500 employees
195 associated members (LinkedIn members who’ve listed SkyDrive as their current workplace on their profile)
Headquarters : Toyota, Aichi
Founded : 2018
Specialtie
SkyDrive Inc. is a pioneering Japanese aerospace company with the mission to "Take the lead in the once-in-a-century mobility revolution" and the vision to let people "Fly in the Sky" (Beyond Drive.). Established in July 2018 , we are developing and manufacturing compact, all-electric eVTOL (electrical Vertical TakeOff and Landing) aircraft to make everyday air travel accessible to everyone.
Our flagship aircraft, the SKYDRIVE (SD-05), is engineered to be a quiet, lightweight, and low-cost air taxi, perfectly suited for dense urban environments. By requiring no runway and offering vertical takeoff and landing in small spaces, our eVTOLs allow for point-to-point transit that bypasses traffic congestion, significantly reducing travel times in major cities. Furthermore, our electric powertrain ensures a minimal environmental footprint with low noise and zero operational emissions, making it ideal for social acceptance in urban areas.
SkyDrive is currently working towards receiving Type Certification from JCAB as early as 2026. We are laying the groundwork for commercial operations globally, with a focus on launching initial routes in the Osaka Bay Area around 2028 , including demonstration flights at the EXPO 2025 Osaka, Kansai. Our market traction is strong, with over 384 pre-orders as of March 2025 across 7 countries and strategic partnerships in the U.S., Vietnam, India, and Thailand.
SkyDrive is committed to bringing sustainable, efficient, and innovative air mobility solutions to the world.
Follow us and contact us:
Twitter @Skydrive_Global
Facebook @https://www.facebook.com/SkyDriveEnSkyDriveEn
Contact us @https://skydrive.co.jp/en/contact
Website https://skydrive.co.jp/en/
Verified page
June 1, 2024
Industry: Aviation and Aerospace Component Manufacturing
Company size :201-500 employees
195 associated members (LinkedIn members who’ve listed SkyDrive as their current workplace on their profile)
Headquarters : Toyota, Aichi
Founded : 2018
Specialtie