Grand Rapids, Michigan, United States · Hybrid
Are you someone who... Thrives on helping others? Enjoys solving challenging technical problems? Is passionate about working hands-on with computer hardware? You may be interested in the Field Service Engineer (FSE) posi…
Skills: Hardware Troubleshooting, System Diagnostics, Data Center Maintenance, Storage Area Networks, Server Repair
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Provide onsite diagnostic and analytical support for data center hardware, including servers and storage area networks, to meet SLA requirements. Manage customer interactions, perform hardware repairs, and handle inventory and administrative reporting.
Requires experience with OEM data center hardware, strong troubleshooting skills, and a valid driver's license for travel within a 120-mile radius. Physical ability to lift 50 lbs and willingness to participate in an after-hours on-call rotation are essential.
Are you someone who...
You may be interested in the Field Service Engineer (FSE) position that we have available as part of our recent merge with Park Place Technologies! It’s an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction. You will provide onsite system diagnostic and analytical support to customers within a geographical territory, or assigned to a specific account, supporting the customer per the terms of the Service Level Agreement (SLA) with Park Place Technologies. Specifically, it will be responding to customers' system failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations.
This role requires driving to different customer sites within a 120-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. You will work Monday-Friday, 8am-5pm and also must be willing to participate in after-hours, on-call rotation responding to customer issues and servicing all equipment regardless of product training within the designated service area.
Customer Support
Inventory/Parts Management
Administrative
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Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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Service Express, a Park Place Technologies Company, is a leading data center solutions provider specializing in multivendor maintenance, managed infrastructure and hardware services. You can expect the same level of quality, support and commitment, backed by expanded global resources, enhanced data infrastructure management capabilities and a broader range of IT solutions. We remain dedicated to providing long-term solutions that build lasting relationships and exceed expectations.
Offices: 3855 Sparks Dr SE, Grand Rapids, Michigan, US · 3854 Broadmoor Ave. SE, Grand Rapids, MI 49512, US · 5740 W Grande Market Dr, Appleton, Wisconsin 54913, US · 6140 Northbelt Pkwy, Norcross, Georgia 30071, US · 25 South St, Hopkinton , Massachusetts 01748, US
Service Express, a Park Place Technologies Company, is a leading data center solutions provider specializing in multivendor maintenance, managed infrastructure and hardware services. You can expect the same level of quality, support and commitment, backed by expanded global resources, enhanced data infrastructure management capabilities and a broader range of IT solutions. We remain dedicated to providing long-term solutions that build lasting relationships and exceed expectations.
Offices: 3855 Sparks Dr SE, Grand Rapids, Michigan, US · 3854 Broadmoor Ave. SE, Grand Rapids, MI 49512, US · 5740 W Grande Market Dr, Appleton, Wisconsin 54913, US · 6140 Northbelt Pkwy, Norcross, Georgia 30071, US · 25 South St, Hopkinton , Massachusetts 01748, US
