Sydney, New South Wales, Australia · On-site
Essential Duties and Responsibilities 1. Provide world-class customer care to both internal and external customers. 2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, …
Skills: Customer service, Order entry, Quote preparation, RMA processing, Technical documentation
San Luis Potosí, Mexico · On-site
Obligaciones y responsabilidades esenciales 1. Conoce y aplica conceptos, prácticas y procedimientos fundamentales del sistema de potencia área de enfoque* . 2. Asistir a los equipos que apoyan a los clientes con el dise…
Skills: Power systems, Automation, Protection systems, Electrical engineering, Autocad
San Luis Potosí, Mexico · On-site
Schweitzer Engineering Laboratories (SEL), a company of innovators, inventors, and problem solvers, to continue building the most innovative and safety-critical products so that future generations have the means to pursu…
Skills: Troubleshooting, Electronics repair, Component level repair, Analog electronics, Digital electronics
San Luis Potosí, Mexico · On-site
Obligaciones y responsabilidades esenciales 1. Brinda soporte técnico al personal y los clientes de SEL. 2. Desarrolla y mantiene un conocimiento de los procesos y tecnologías SEL. 3. Realiza pruebas en tecnología nueva …
Skills: Technical support, Scripting, Programming, Three-phase electrical systems, Emulators
San Luis Potosí, Mexico · On-site
Obligaciones y responsabilidades esenciales 1. Crear diseños físicos y eléctricos detallados, respaldar estimaciones de trabajo bajo la supervisión de un líder técnico. 2. Preparar dibujos CAD y otra documentación del pr…
Skills: Electrical design, CAD, AutoCAD, Microstation, Protection relay systems
Lewiston, Idaho, United States · On-site
$32/hr–$48/hr
Schweitzer Engineering Laboratories (SEL) is looking for someone to join our Manufacturing team as a Process Engineering Technician I in Lewiston, Idaho. SHIFT: Weekend Days, (Fri-Mon, 4:30am to 3:00pm) Essential Duties …
Skills: Technical Support, Yield Improvement, Process Documentation, Procurement, Training
Melbourne, Victoria, Australia · On-site
Essential Duties and Responsibilities 1. Adhere to purchasing policies and practices to ensure highest quality, appropriate inventory levels, timely delivery, and competitive cost from suppliers. 2. Execute strategic sou…
Skills: Purchasing, Strategic Sourcing, Supply Chain Management, Data Analytics, Negotiation
Melbourne, Victoria, Australia · On-site
Essential Duties and Responsibilities 1. Adhere to purchasing policies and practices to ensure highest quality, appropriate inventory levels, timely delivery, and competitive cost from suppliers. 2. Execute strategic sou…
Skills: Purchasing, Strategic Sourcing, Supply Chain Management, Data Analytics, Negotiation
Campinas, São Paulo, Brazil · On-site
Essential Duties and Responsibilities 1. Audit incoming/in-process/finished products according to requirements/quality standards. 2. Record audit results and communicate non-conformances to process owners. 3. Assist with…
Skills: Quality auditing, Inspection techniques, Non-conformance reporting, Problem solving, Process improvement
San Luis Potosí, Mexico · On-site
Essential Duties and Responsibilities 1. Possesses, understands and applies knowledge and experience of power system focus area* and related SEL products to complete complex assignments. 2. Lead in training and assisting…
Skills: Power systems, Project management, Automation, Protection systems, Commissioning
Pullman, Washington, United States · On-site
$25/hr–$33/hr
We are seeking an Engineering Support Specialist to join the Schweitzer Engineering Laboratories (SEL) Component Development team in Pullman, Washington. This hands-on role is critical to the daily success of research, e…
Skills: Testing, Troubleshooting, Technical Documentation, Windows, MS Office
Dubai, Dubai, United Arab Emirates · On-site
Essential Duties and Responsibilities 1. Assist the purchasing team with the procurement of components, materials, supplies and equipment for factory operation, consistent with quality and delivery expectations. 2. Assis…
Skills: Procurement, Purchase order management, Supply chain communication, Electronics technology, Manufacturing methods
Pullman, Washington, United States · On-site
$30/hr–$44/hr
Schweitzer Engineering Laboratories (SEL) is looking for someone to join our Information Services team as an IT Support Administrator in Pullman, WA. If you are looking to grow your career in a customer focused, fast-pac…
Skills: IT support, Customer service, Asset management, Inventory management, Technical troubleshooting
Charlotte, North Carolina, United States · On-site
Essential Duties and Responsibilities 1. Provide technical support to SEL staff & customers. 2. Develop and maintain knowledge in SEL processes and technologies. 3. Perform testing on new and existing technology. 4. Docu…
Skills: Programming, Scripting, Cybersecurity, Computing, Network Systems
Moscow, Idaho, United States · On-site
$115k–$170k/yr
Essential Duties and Responsibilities 1. Lead engineers, associate engineers, and technicians in the expansion, development, deployment, and sustainment of manufacturing processes. 2. Mentors and coaches other engineers …
Skills: Electronic Manufacturing Processes, Leadership, Communication, Electronic Manufacturing Techniques, Technical Writing
Moscow, Idaho, United States · On-site
$32/hr–$48/hr
Schweitzer Engineering Laboratories (SEL) is seeking a Process Engineering Technician to support the Electroless nickel immersion gold (ENIG) process in our printed circuit board (PCB) factory. We are considering candida…
Skills: Process Control, Troubleshooting, Design of Experiments, Chemical Handling, Technical Documentation
Lewiston, Idaho, United States · On-site
$161k–$230k/yr
Our Equipment Automation Engineering (EAE) team seeks a professional and innovative individual to join our team in Pullman WA or Lewiston ID. SEL is a 100 percent employee-owned company that specializes in creating and m…
Skills: PLC Programming, HMI/GUI Layout, Field Bus Networks, Safety Systems, Vision Systems
Madrid, Community of Madrid, Spain · On-site
Essential Duties and Responsibilities 1. Develop correspondence, meeting minutes, presentations, databases, filing systems, and reports and ensure intra/interdivisional information flow. 2. Prepare and code forms for pur…
Skills: Administrative Support, Correspondence Development, Meeting Minutes, Database Management, Purchasing
Lewiston, Idaho, United States · On-site
$32/hr–$48/hr
SEL is seeking a Plastics Engineering Technician, to join our Plastics Engineering team in Lewiston, Idaho. This hands-on role is critical to delivering custom injection molded production to all SEL production sites. In …
Skills: Injection Molding, Process Development, Robotic Programming, Troubleshooting, First Article Inspection
Moscow, Idaho, United States · On-site
$115k–$170k/yr
Essential Duties and Responsibilities 1. Maintain a detailed understanding of electric power system automation and industrial control systems including related protocols, serial and network communications, security, and …
Skills: Electric Power System Automation, Industrial Control Systems, Network Communications, Logic Programming, OSI Model
Sydney, New South Wales, Australia • On-site
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The role involves providing high-quality customer support, including order entry, quote management, and resolving customer issues. The representative will also assist with customer feedback tracking and maintain adherence to company operational principles.
Candidates must have at least one year of customer service experience and an associate's degree or equivalent business experience. Strong computer, communication, and documentation skills are required, along with the ability to learn technical product details.
Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
4. Complete and pass required customer service certifications.
5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
6. Assist with customer feedback tracking and driving to customer satisfaction.
7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
8. Understand. Create. Simplify.
9. Other duties as assigned (may include office administration and other support duties dependent on region/department).
Required Qualifications
Minimum 1 year of customer service experience
Associate's degree or related business experience
Strong computer skills
Ability to learn concepts and technical details of products
Strong writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)
Ability to write and speak English coherently
Preferred Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bilingual
Bachelor's degree
Physical Requirements
None
Making Electric Power Safer, More Reliable, and More Economical
SEL is a globally recognized designer and manufacturer of products and solutions that make electric power safer, more reliable, and more economical. Legacy Over forty years after introducing the first digital protective relay, our devices, software, and systems are found in 174 countries around the world. Customer Focus From our headquarters in Pullman, Washington, we partner with public utilities and private industry all over the world to offer the industry’s top, 10-year warranty and no-cost technical support for as long as our products remain in service. Impact SEL innovations continue to advance the global power grid—modernizing and protecting access to power for an increasingly diverse array of communities and global partners. Follow us to learn more about the latest innovations and insights in the industry as we make the power grid and the critical devices within it smarter, more sustainable, and more resilient.
Offices: 2350 NE Hopkins Court, Pullman, WA 99163, US · 6835 Shiloh Road East, Suite C-1, Alpharetta, Georgia 30005, US · 9054 Cotter Street, Lewis Center, Ohio 43035, US · 14492 North Sheldon Road, Suite 320, Plymouth, Michigan 48170, US · 3100 Wilcrest Drive, Suite 350, Houston, Texas 77042, US
Making Electric Power Safer, More Reliable, and More Economical
SEL is a globally recognized designer and manufacturer of products and solutions that make electric power safer, more reliable, and more economical. Legacy Over forty years after introducing the first digital protective relay, our devices, software, and systems are found in 174 countries around the world. Customer Focus From our headquarters in Pullman, Washington, we partner with public utilities and private industry all over the world to offer the industry’s top, 10-year warranty and no-cost technical support for as long as our products remain in service. Impact SEL innovations continue to advance the global power grid—modernizing and protecting access to power for an increasingly diverse array of communities and global partners. Follow us to learn more about the latest innovations and insights in the industry as we make the power grid and the critical devices within it smarter, more sustainable, and more resilient.
Offices: 2350 NE Hopkins Court, Pullman, WA 99163, US · 6835 Shiloh Road East, Suite C-1, Alpharetta, Georgia 30005, US · 9054 Cotter Street, Lewis Center, Ohio 43035, US · 14492 North Sheldon Road, Suite 320, Plymouth, Michigan 48170, US · 3100 Wilcrest Drive, Suite 350, Houston, Texas 77042, US
