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Jobs at SecuriGence LLC (Now Hiring) — 28 open

SecuriGence LLC logoSecuriGence LLC

Help Desk Specialist

Okaloosa County, Florida, United States · On-site

Mid level

Overview Help Desk Specialist Hurlburt Field, FL Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded …

Skills: Tier I and Tier II Technical Support, Microsoft Windows, Microsoft 365, Account Management, Incident Management

SecuriGence LLC logoSecuriGence LLC

Senior Systems Administrator

Arlington, Virginia, United States · On-site

$120k–$160k/yr

Senior

Overview Senior Systems Administrator Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedd…

Skills: Windows Server, Linux Administration, VMware, PowerShell, Bash

SecuriGence LLC logoSecuriGence LLC

Radio Frequency Technician

Okaloosa County, Florida, United States · On-site

Senior

Overview Radio Frequency Technician Hurlburt Field, FL Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is emb…

Skills: RF Communications, Link 16, COMSEC, Electronic Troubleshooting, TCP/IP Networking

SecuriGence LLC logoSecuriGence LLC

Tier 1 Helpdesk Analyst

Arlington, Virginia, United States · On-site

$29/hr–$38/hr

Mid level

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in…

Skills: Technical Support, Troubleshooting, Account Management, Incident Tracking, Customer Service

SecuriGence LLC logoSecuriGence LLC

MAC OS Engineer Team Lead

Arlington, Virginia, United States · On-site

Senior

Overview MAC OS Engineer Team Lead Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded …

Skills: MacOS Administration, Ios Administration, Mobile Device Management, Jamf, Microsoft Intune

SecuriGence LLC logoSecuriGence LLC

Network Administrator

Arlington, Virginia, United States · On-site

$109k–$150k/yr

Mid level

Overview Network Administrator Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in y…

Skills: Network Administration, Routing Protocols, Switching Technologies, Cloud Integration, SD-WAN

SecuriGence LLC logoSecuriGence LLC

Project Oversight Manager

Arlington, Virginia, United States · On-site

$145k–$160k/yr

Senior

Overview Project Oversight Manager Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded …

Skills: Project Portfolio Management, Agile Methodologies, Governance Frameworks, Risk Management, Stakeholder Management

SecuriGence LLC logoSecuriGence LLC

Senior Network Administrator

Arlington, Virginia, United States · On-site

Senior

Overview Senior Network Administrator Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedd…

Skills: Network Design, Routing Protocols, Cloud Networking, SD-WAN, Network Security

SecuriGence LLC logoSecuriGence LLC

Senior Systems Administrator

Arlington, Virginia, United States · On-site

Senior

Overview Senior Systems Administrator Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedd…

Skills: Windows Server Administration, Linux Server Administration, VMware, System Architecture, Vulnerability Remediation

SecuriGence LLC logoSecuriGence LLC

Information System Security Officer (ISSO)

Arlington, Virginia, United States · Hybrid

Senior

Overview Information System Security Officer (ISSO) Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional develop…

Skills: RMF A&A, STIGs, IAVM, Splunk, Agile Methodology

SecuriGence LLC logoSecuriGence LLC

Cyber Defense Incident Responder (Advanced)

Arlington, Virginia, United States · On-site

Senior

Overview Cyber Defense Incident Responder (Advanced) Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional develo…

Skills: Threat Hunting, Incident Response, Malware Analysis, Digital Forensics, Splunk SPL

SecuriGence LLC logoSecuriGence LLC

Cyber Defense Incident Responder (Advanced)

Arlington, Virginia, United States · On-site

Senior

Overview Cyber Defense Incident Responder (Advanced) Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional develo…

Skills: Threat Hunting, Incident Response, Malware Analysis, Digital Forensics, Splunk SPL

SecuriGence LLC logoSecuriGence LLC

Security Operations Center Analyst (SOC)

Arlington, Virginia, United States · On-site

Mid level

Overview Security Operations Center Analyst (SOC) Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional developme…

Skills: SIEM, Incident Management, Network Event Analysis, Log Collection, Security Analytics

SecuriGence LLC logoSecuriGence LLC

Security Operations Center Analyst I (SOC)

Arlington, Virginia, United States · On-site

Mid level

Overview Security Operations Center Analyst II (SOC) Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional develo…

Skills: SIEM, Incident Management, Network Analysis, Log Collection, Security Event Monitoring

SecuriGence LLC logoSecuriGence LLC

Security Operations Center Analyst (SOC)

Arlington, Virginia, United States · On-site

Mid level

Overview Security Operations Center Analyst (SOC) Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional developme…

Skills: SIEM Toolsets, Incident Management, Network Event Analysis, Log Collection, Security Analytics

SecuriGence LLC logoSecuriGence LLC

Senior Software Engineer / Full Stack Developer

Brevard County, Florida, United States · On-site

Senior

Overview Senior Software Engineer / Full Stack Developer Melbourne, FL Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional de…

Skills: Full Stack Development, Java, .NET Framework, .NET Core, SQL Server

SecuriGence LLC logoSecuriGence LLC

Unified Communications Team Lead

Arlington, Virginia, United States · On-site

Senior

Overview Unified Communications Team Lead Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is em…

Skills: Cisco Call Manager (CUCM), SIP, VoIP, Video Teleconferencing (VTC), OWL Systems

SecuriGence LLC logoSecuriGence LLC

Cybersecurity Analyst (Vulnerability Management & Continuous Monitoring)

Oakton, Virginia, United States · On-site

Senior

Overview Cybersecurity Analyst (Vulnerability Management & Continuous Monitoring) Oakton, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career…

Skills: Vulnerability Management, Continuous Monitoring, RMF, ACAS, STIG Compliance

SecuriGence LLC logoSecuriGence LLC

Information System Security Officer (ISSO)

Arlington, Virginia, United States · Hybrid

Senior

Overview Information System Security Officer (ISSO) Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional develop…

Skills: RMF A&A, Cyber Security Risk Management, Systems Engineering, Agile Methodology, Splunk

SecuriGence LLC

Tier 2 Help Desk Analyst

Arlington, Virginia, United States · On-site

Mid level

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded i…

Skills: Technical Support, Troubleshooting, Account Management, Incident Tracking, Windows Security

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Showing 1–20 of 28

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Help Desk Specialist

SecuriGence LLC

Okaloosa County, Florida, United States • On-site

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Mid level

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  • Full-time
  • high school, professional certificate
  • Professional Development, Well-being Programs
  • Posted 4d ago
  • Apply by Jul 22
  • ~40 hrs/week

Responsibilities

Provide first-line technical support for the C2MS enterprise, resolving hardware, software, and network issues for AFSOC personnel. Manage incident tickets, account administration, and ensure compliance with DoD cybersecurity requirements.

Requirements

Requires a high school diploma and at least 2 years of IT help desk experience with the ability to obtain a DoD Secret security clearance. Preferred qualifications include CompTIA Security+ and experience with DoD information systems.

Full job description

Overview

Help Desk Specialist

 

Hurlburt Field, FL

 

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  

 

The C2MS Help Desk Specialist provides first-line technical support for the Command-and-Control Mission Systems (C2MS) enterprise supporting Air Force Special Operations Command (AFSOC) personnel worldwide. The specialist serves as the primary point of contact for users experiencing hardware, software, account access, network, and mission application issues, ensuring timely resolution and continuity of mission operations.

 

This position delivers customer-focused support, incident management, account administration, and troubleshooting for operational and administrative systems while maintaining compliance with DoD cybersecurity and configuration management requirements.

Responsibilities

  • Provide Tier I and Tier II technical support to C2MS users via phone, email, ticketing system, and in-person assistance.
  • Receive, document, track, and resolve service requests and incident tickets within established service level objectives (SLOs).
  • Troubleshoot workstation, laptop, peripheral, operating system, and application issues.
  • Support Microsoft Windows operating systems, Microsoft 365 applications, and approved enterprise software.
  • Assist users with account management activities, including password resets, account unlocks, and access requests.
  • Escalate complex technical issues to system administrators, cybersecurity personnel, software developers, or engineering teams as required.
  • Maintain accurate ticket documentation, troubleshooting notes, and resolution records.
  • Monitor help desk queues and ensure timely follow-up with customers.
  • Assist with software deployments, workstation imaging, and system updates.
  • Support inventory management, hardware accountability, and asset tracking activities.
  • Develop and maintain user guides, knowledge base articles, and standard operating procedures.
  • Participate in after-hours, on-call, or surge support activities when required.
  • Ensure compliance with DoD, Air Force, AFSOC, and program-specific cybersecurity policies and procedures.
  • Other duties as assigned.

Qualifications

  • High school diploma or equivalent.
  • 2+ years of experience providing IT help desk or desktop support services.
    • Experience supporting Microsoft Windows environments.
  • Background check with the ability to obtain and maintain a DoD Secret security clearance.
  • Successfully pass background and drug screening

 

Preferred Qualifications:

  • Experience supporting DoD or Air Force information systems.
  • CompTIA Security+ CE certification.
  • CompTIA A+, Network+, or equivalent certification.
  • Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM), Intune, or enterprise endpoint management tools.
  • Familiarity with RMF, STIGs, and DoD cybersecurity requirements.
  • Experience supporting geographically dispersed users and operational mission systems.

 

Knowledge, Skills, and Abilities:

  • Familiarity with ticket management systems such as ServiceNow or equivalent.
  • Basic understanding of networking concepts, Active Directory, and user account administration.
  • Strong customer service, communication, and problem-solving skills.
  • Strong troubleshooting and analytical skills.
  • Ability to prioritize multiple service requests in a fast-paced operational environment.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively with technical teams.
  • Commitment to customer service and mission success.
  • Ability to document technical procedures and maintain accurate records.

 

How you’ll grow  

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  

 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  

 

Benefits  

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  

Learn more about what working at Chenega MIOS can mean for you.  

 

Chenega MIOS’s culture  

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  

 

Corporate citizenship  

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  

Learn more about Chenega’s impact on the world.  

Chenega MIOS News- https://chenegamios.com/news/  

 

Tips from your Talent Acquisition Team  

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  

Chenega MIOS web site - www.chenegamios.com  

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm  

LinkedIn - https://www.linkedin.com/company/1472684/  

Facebook - https://www.facebook.com/chenegamios/ 

Related keywords

C2MSAFSOCDoDMicrosoft WindowsMicrosoft 365ServiceNowActive DirectoryCompTIA Security+CompTIA A+Network+MECMSCCMIntuneRMFSTIGsCybersecurity

About SecuriGence LLC

LinkedInVisit site

We take pride in our proven record of exceptional support for our customers, employee happiness and career enrichment.

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2010
Headquarters
Leesburg , VA
LinkedIn followers
2,629

SecuriGence LLC is an agile large business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management. Our philosophy is to utilize all available resources, methodologies, and expertise to produce a holistic approach in supporting our customers’ requirements.

Offices: 50 Catoctin Circle NE, Suite #310, Leesburg , VA 20176, US · 453 Carlisle Drive, Suite B, Herndon, VA 20170, US

Software DevelopmentCyber SecurityProject ManagementSoftware EngineeringSystems EngineeringCloudVirtualization Managementand IT SupportInformation TechnologyInformation Services
View all jobs at SecuriGence LLC

About SecuriGence LLC

LinkedInVisit site

We take pride in our proven record of exceptional support for our customers, employee happiness and career enrichment.

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2010
Headquarters
Leesburg , VA
LinkedIn followers
2,629

SecuriGence LLC is an agile large business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management. Our philosophy is to utilize all available resources, methodologies, and expertise to produce a holistic approach in supporting our customers’ requirements.

Offices: 50 Catoctin Circle NE, Suite #310, Leesburg , VA 20176, US · 453 Carlisle Drive, Suite B, Herndon, VA 20170, US

Software DevelopmentCyber SecurityProject ManagementSoftware EngineeringSystems EngineeringCloudVirtualization Managementand IT SupportInformation TechnologyInformation Services
View all jobs at SecuriGence LLC

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