Managed Detection and Response (MDR) Operations Manager
Omaha, Nebraska, United States · On-site
Senior
SecureSky is a leading provider of managed cybersecurity services, specializing in MDR, Continuous Threat Exposure Management (CTEM), and XDR platform management built around the Microsoft security stack. We are seeking …
Skills: MDR, SOC Operations, Microsoft Sentinel, Microsoft Defender XDR, Team Leadership
Managed Detection and Response (MDR) Operations Manager
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Full-time
bachelor degree
Posted 6d ago
~40 hrs/week
Responsibilities
The MDR Operations Manager will lead the SOC/MDR team, overseeing daily operations, scheduling, and incident response workflows. They are responsible for refining service methodologies, managing technical resources, and providing professional development for cybersecurity staff.
Requirements
Candidates should have a bachelor's degree and experience in threat detection, response, and cloud-based risk management within a SOC or MSSP environment. Proven experience in supervising technical staff and familiarity with the Microsoft security stack are preferred.
Full job description
SecureSky is a leading provider of managed cybersecurity services, specializing in MDR, Continuous Threat Exposure Management (CTEM), and XDR platform management built around the Microsoft security stack. We are seeking an experienced Managed Detection and Response (MDR) Operations Manager to lead our MDR Operations team. This role combines hands-on leadership of our client-facing Cybersecurity Specialists with direct ownership of client relationships, serving as a primary point of contact for day-to-day engagement, escalations, and service reviews. This full-time, permanent position is based at our Omaha, Nebraska office.
Responsibilities:
The successful candidate will lead our MDR Operations team, directly supervising our Cybersecurity Specialists who perform threat monitoring, triage, detection, and response for SecureSky's clients, while also owning and supporting client relationships. This role collaborates closely with peers managing our Consulting and Client Engagement Teams. Key responsibilities include:
Team Supervision and Performance Management: Manage day-to-day performance, scheduling, and coverage (including day, evening, and weekend shifts), and longer-term career development and skills enhancement, for a team of Cybersecurity Specialists.
Client Relationship Ownership: Serve as a primary or support point of contact for a portfolio of clients, providing recurring client service reviews and building trusted, long-term relationships.
Escalation Leadership: Own client communications during high-severity incidents and escalations, ensuring timely, clear updates and coordinating the team's response through resolution.
MDR Process Management: Refine and enhance service methodologies, escalation workflows, and operations processes to improve consistency and quality of MDR service delivery.
Staff Training: Optimize onboarding and ongoing internal and external training programs covering technical and client communication skills to ensure staff development and consistency.
Content and Threat Intelligence: Prepare threat/risk landscape analysis and technology feature content and guide the team's proactive threat and exposure hunting program.
Technical Libraries: Coordinate with peer managers to create and optimize technical resources such as Microsoft Sentinel analytics rules and queries, dashboards, SOAR automations, and policy guidelines.
Preferred Skills and Experience:
Education: Bachelor's degree in a related field.
Experience:
Providing threat detection and response and cloud-based cyber risk management, ideally within a SOC or MDR/MSSP environment.
Work history with a third-party cybersecurity service provider in a client-facing role, including ownership of client relationships and service reviews.
Supervising and developing technical staff, including scheduling and coverage across shift-based operations.
Comfortable leading client communications during escalations and high-severity incidents, with strong verbal and written communication skills.
Prior work with Microsoft Sentinel and Defender XDR suite is advantageous; Microsoft certifications (or equivalent) preferred. SecureSky is an equal opportunity employer committed to fostering an inclusive environment for all employees.
Managed Protection, Detection, and Response Security Services
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2018
Headquarters
Omaha, Nebraska
LinkedIn followers
832
SecureSky provides managed protection, detection, and response services, without requirements for a vendor-defined security stack, or limitations to multi-cloud and hybrid data sources. SecureSky’s MDR services include 24x7 analytics, threat hunting, detection and investigation, and incident response. SecureSky's value proposition is highly differentiated from other MDR providers, emphasizing continuous improvement to protective controls. Risk identification, validation of controls and automations, and ongoing exposure hunting are enabled by our patented SaaS, cloud, and hybrid security exposure and compliance management platform.
Offices: 5005 S 153rd St, 202, Omaha, Nebraska 68137, US
Managed Protection, Detection, and Response Security Services
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2018
Headquarters
Omaha, Nebraska
LinkedIn followers
832
SecureSky provides managed protection, detection, and response services, without requirements for a vendor-defined security stack, or limitations to multi-cloud and hybrid data sources. SecureSky’s MDR services include 24x7 analytics, threat hunting, detection and investigation, and incident response. SecureSky's value proposition is highly differentiated from other MDR providers, emphasizing continuous improvement to protective controls. Risk identification, validation of controls and automations, and ongoing exposure hunting are enabled by our patented SaaS, cloud, and hybrid security exposure and compliance management platform.
Offices: 5005 S 153rd St, 202, Omaha, Nebraska 68137, US