San Bernardino, California, United States · On-site
$19/hr–$24/hr
Job DetailsLevel: EntryJob Location: San Bernardino, CA 92408Position Type: Full TimeEducation Level: High SchoolSalary Range: $19.10 - $24.93 HourlyDEFINITION: The Guest Services Associate I is responsible for customer …
Skills: Customer Service, Aviation Communication, Administrative Support, Record Keeping, Office Equipment Operation
San Bernardino, California, United States • On-site
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Provide comprehensive customer service to passengers and flight crews at the Luxivair FBO, including handling communications and ground support. Manage administrative tasks such as invoicing, reporting, and coordinating regional amenities and transportation.
Requires a high school diploma or GED and at least one year of direct customer-facing experience. Must possess a valid California Driver's License and be able to pass a background check and drug screen.
Job DetailsLevel: EntryJob Location: San Bernardino, CA 92408Position Type: Full TimeEducation Level: High SchoolSalary Range: $19.10 - $24.93 HourlyDEFINITION:
The Guest Services Associate I is responsible for customer service-related duties at Luxivair SBD, the Fixed Base Operator (FBO) at the San Bernardino International Airport. This role will provide aviation related services including assisting passengers, flight crews, pilots, and other customers.
Receives direct supervision from the Luxivair Guest Service Supervisor. Exercises no direct supervision over staff.
• Provides a full range of customer service duties at FBO including answering multiple telephone lines, communicating with customers and keeping the facility in a professional state.
• Uses handheld radios and proper aviation verbiage to communicate with pilots and ground crews.
• Performs regular inspections of the hospitality bar to ensure it is well-stocked, clean, and organized.
• Greets flight crews and passengers on arrival and assists with bags and luggage, escorts passengers and flight crew to and from the aircraft.
• Coordinates international trash-pick up and collects regulated garbage.
• Assists with aviation fuel request, crew cars, hotel accommodations, catering, dry cleaning, ground transportation, supplies and other ground support items.
• Provides information to customers related to available services and amenities in the region.
• Updates ramp logs as required and maintains accurate records of activity.
• Processes invoices for fuel and services; contacts customers for past-due payments.
• Assists with daily reconciliation of sales and balance cash drawer.
• Prepares daily, weekly, and monthly reports to management.
• Safely operates motorized equipment including golf carts, rental cars and crew cars.
• Facilitates Ground Support Equipment (GSE) rentals and overnight fueling as needed.
• Operates a variety of office equipment including computer, fax, copiers, and other office machines to generate correspondence, reports, and statements.
• Facilitates coordination of meetings and other special events as needed.
• Establishes, maintains, and fosters positive and effective working relationships with those contacted in the course of work including the public, vendors, contractors, and agency staff.
• Performs other duties as assigned. The employee will receive the training, instructions, and support needed to successfully complete any additional tasks that fall within the general scope of their duties and align with the operational needs of the agency.
QualificationsQUALIFICATIONS
• Modern administrative and clerical methods, practices, and procedures.
• Correct English usage, spelling, grammar, and punctuation.
• Appropriate customer service practices and techniques.
• Record keeping and filing practices and procedures.
• Operate a computer and other standard office equipment.
• Organize and maintain files accurately and efficiently.
• Understand military time and phonetic alphabet.
• Communicate clearly and effectively, orally and in writing.
• Learn and apply new information and skills.
• Use tact, discretion, and courtesy in dealing with sensitive situations and unhappy individuals.
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Graduation from high school or G.E.D. equivalent; and at least 1 year’s previous experience in a direct customer facing environment; or an equivalent combination of training and experience. Previous experience in airport service environment and familiarity with airport processes, documentation, and systems, and point of sale systems preferred.
• Possession of, or ability to obtain, a valid California Driver’s License by the time of appointment. This requirement is in accordance with California law, as the position involves operating agency vehicles as part of its essential functions.
• Successfully complete background check to obtain and maintain federally mandated security clearances where required.
• Completion of a 10-panel drug screen for all substances deemed illegal by the Federal Government
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
A new connection to Southern California
Conveniently located in the heart of the Inland Empire, close to major freeways and just 60 miles from Los Angeles, SBD International Airport is strategically positioned to meet growing aviation activity including: cargo, business aviation, general aviation, and commercial airlines by providing competitive rates for aviation companies and local businesses looking to stretch their wings and expand their horizons. With extensive stretches of pristine runway and acres of prime land available for aviation development, SBD International Airport is ready to help our community and region reach new destinations. SOCIAL MEDIA POLICY The intended purpose of this site is to serve as a mechanism for communication between the Agency and members of the public. San Bernardino International Airport social media site articles and comments containing any of the following forms of content shall not be allowed: • Comments not topically related to the particular social medium article being commented upon; • Profane language or content • Content that promotes, fosters or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation. • Sexual content or links to sexual content; • Solicitations of commerce; • Conduct or encouragement of illegal activity; • Images that may be offensive to others • Comments in support of, or opposition to, political campaigns, candidates or ballot measures • Information that may tend to compromise the safety or security of the public or public systems; or content that violates a legal ownership interest of any other party. • Content that violates a legal ownership interest of any other party. • Any content maintained in a social media format related to agency business, including communication posted by the Agency and communication received from citizens, is a public record.
Offices: 1601 E. Third Street, San Bernardino, CA 92408, US
A new connection to Southern California
Conveniently located in the heart of the Inland Empire, close to major freeways and just 60 miles from Los Angeles, SBD International Airport is strategically positioned to meet growing aviation activity including: cargo, business aviation, general aviation, and commercial airlines by providing competitive rates for aviation companies and local businesses looking to stretch their wings and expand their horizons. With extensive stretches of pristine runway and acres of prime land available for aviation development, SBD International Airport is ready to help our community and region reach new destinations. SOCIAL MEDIA POLICY The intended purpose of this site is to serve as a mechanism for communication between the Agency and members of the public. San Bernardino International Airport social media site articles and comments containing any of the following forms of content shall not be allowed: • Comments not topically related to the particular social medium article being commented upon; • Profane language or content • Content that promotes, fosters or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation. • Sexual content or links to sexual content; • Solicitations of commerce; • Conduct or encouragement of illegal activity; • Images that may be offensive to others • Comments in support of, or opposition to, political campaigns, candidates or ballot measures • Information that may tend to compromise the safety or security of the public or public systems; or content that violates a legal ownership interest of any other party. • Content that violates a legal ownership interest of any other party. • Any content maintained in a social media format related to agency business, including communication posted by the Agency and communication received from citizens, is a public record.
Offices: 1601 E. Third Street, San Bernardino, CA 92408, US