Brighton, England, United Kingdom · On-site
Purpose of the Role To provide on-site property management services to a build to rent development. Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all fr…
Skills: Customer Service, Property Management, Event Planning, Administration, Compliance
Greater London, England, United Kingdom · On-site
Purpose of the Role Overall, Purpose/Aim: Reporting into the Senior Accounts Manager (Concierge and Reception Team), the Front of House Executive plays a pivotal role in ensuring the success of our serviced office buildi…
Skills: Customer Service, Hospitality Management, Community Engagement, Customer Relationship Management, Health And Safety Regulations
Derby, England, United Kingdom · On-site
Purpose of the Role The Security Officer is accountable to the Security Manager for the support and delivery of security within the site. The Security Officer will ensure exemplary standards of security and customer serv…
Skills: Security Operations, Customer Service, Patrolling, Incident Management, Emergency Response
Brighton, England, United Kingdom · On-site
Purpose of the Role To provide on-site property management services to a build to rent development. Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all fr…
Skills: Customer Service, Property Management, Event Planning, Administration, Tenant Vetting
Guildford, England, United Kingdom · On-site
Role Overview: We are seeking a Lettings Coordinator to support our Guildford & Farnham offices, handling enquiries via phone, email, and in person, while managing general administration and ensuring compliance requireme…
Skills: Office Administration, Customer Service, Property Marketing, Compliance Management, Appointment Coordination
Leicester, England, United Kingdom · On-site
Purpose of the Role This is on a shift rotation basis working 4 shifts on and 2 shifts off. Delivering excellent service standards through routine waste management alongside planned and periodic cleaning within a shoppin…
Skills: Waste Management, Cleaning, Time Management, Teamwork, Self-initiative
City of Peterborough, England, United Kingdom · On-site
Role Overview Our dynamic Client Accounting department in Peterborough is composed of a dedicated team of professionals, including two managers and five senior accounts assistants. With a diverse range of experience and …
Skills: Bookkeeping, Purchase Ledger, Sales Ledger, Financial Reporting, Client Accounting
City of Peterborough, England, United Kingdom · On-site
Role Overview Our dynamic Client Accounting department in Peterborough is composed of a dedicated team of professionals, including two managers and five senior accounts assistants. With a diverse range of experience and …
Skills: Bookkeeping, Purchase Ledger, Sales Ledger, Financial Reporting, Administrative Tasks
Birmingham, England, United Kingdom · On-site
Purpose of the Role To provide on-site property management services to a build to rent development. Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all fr…
Skills: Customer Service, Property Management, Event Planning, Administration, Tenant Vetting
City of Edinburgh, Scotland, United Kingdom · Remote OK
Role Overview We have an exciting opportunity for a GIS Specialist to join our Land Referencing and GIS team. Sitting within the Rural & Projects (R&P) division, we support the delivery of large scale utilities and infra…
Skills: QGIS, ArcGIS Online, GroundMapper, LandApp, Python
London, England, United Kingdom · Hybrid
Role Overview We are looking for a Team Administrator to join our Talent Acquisition Team to provide essential operational, coordination and administrative support to recruitment activity and projects at Savills. The rol…
Skills: Operational Support, Coordination, Administrative Support, Recruitment Activity, Stakeholder Engagement
Truro, England, United Kingdom · On-site
Role Overview We're recruiting for an experienced Head of Residential estate agency to lead our operation in Cornwall. This role not only requires someone that is extremely competent, but who has a comprehensive understa…
Skills: Residential Sales, Estate Agency Management, Market Analysis, Leadership, Business Development
London, England, United Kingdom · On-site
Role Overview Our Credit Control Team plays a vital role within the Lettings Division. We are seeking a diligent and highly organised Credit Controller to join our Lettings Client Accounts Department. The successful cand…
Skills: Credit Control, Debt Management, Account Reconciliation, Stakeholder Management, Organization
City of London, England, United Kingdom · On-site
Purpose of the Role The Senior Building Manager is responsible for the strategic and operational management of multiple Lloyd’s Register sites including their headquarters in London, ensuring that all buildings/ offices …
Skills: Strategic Management, Operational Management, Stakeholder Engagement, Compliance Management, Health & Safety Compliance
Brighton, England, United Kingdom · On-site
$30k–$48k/yr
Purpose of the Role To deliver a comprehensive leasing service across multiple build-to-rent (BTR) assets within our portfolio. Reporting to the Leasing Portfolio Manager, you will support key leasing activities includin…
Skills: Leasing, Applicant Management, Negotiation, Market Analysis, KPI Management
Horsham, England, United Kingdom · On-site
$30k–$48k/yr
Purpose of the Role To deliver a comprehensive leasing service across multiple build-to-rent (BTR) assets within our portfolio. Reporting to the Leasing Portfolio Manager, you will support key leasing activities includin…
Skills: Leasing, Applicant Management, Negotiation, Market Analysis, KPI Management
Reading, England, United Kingdom · On-site
$30k–$48k/yr
Purpose of the Role To deliver a comprehensive leasing service across multiple build-to-rent (BTR) assets within our portfolio. Reporting to the Leasing Portfolio Manager, you will support key leasing activities includin…
Skills: Leasing, Applicant Management, Negotiation, Property Marketing, KPI Management
Greater London, England, United Kingdom · On-site
$32k–$50k/yr
Purpose of the Role To deliver a comprehensive leasing service across multiple build-to-rent (BTR) assets within our portfolio. Reporting to the Leasing Portfolio Manager, you will support key leasing activities includin…
Skills: Leasing, Applicant Management, Negotiation, Market Analysis, KPI Management
City of Westminster, England, United Kingdom · On-site
Purpose of the Role The main purpose of the role is supervising all aspects of the Day to day running and maintenance of the property under your control and ensuring the immediate supervision of staff (if appropriate) an…
Skills: Property Management, Budget Drafting, Contractor Supervision, Health & Safety Compliance, Customer Service
Winchester, England, United Kingdom · On-site
Role Overview We're currently looking for a dynamic Lettings Negotiator to join our Winchester office. You will be responsible for liaising and negotiating directly with our clients as well as managing the Lettings proce…
Skills: Lettings Negotiation, Client Liaison, Compliance Management, Customer Service, Real Estate Management
Brighton, England, United Kingdom • On-site
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Provide first-class customer service and property management for a build-to-rent development, including front-of-house services and resident relations. Responsible for organizing community events, managing rental enquiries, and coordinating maintenance and contractor appointments.
Requires a strong customer service background with a positive, outgoing personality and excellent communication skills. Experience in conducting property viewings and proficiency in IT and social media are advantageous.
Purpose of the Role
To provide on-site property management services to a build to rent development.
Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.
Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Resident Services Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
· Provide first class customer service to residents, being the first point of for all residents and visitors
· Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
· Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
· Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
· Management of amenity space hiring
· Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
· Completing all applicant vetting in line with Savills procedures
· Ensuring marketing portals remain up to date at all times
· Organising and running tenant services via third parties and in-house
· Ensuring up to date resident communication via various channels including social media
· Seeking special offers and discounts for residents from local businesses
· Creating a community feel through communication, events and innovations
· To act as first point of call for residents to report maintenance issues
· Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
· Organising minor works between tenancies to maintain first class presentation of apartments
· Completing check in and check out reports; determining deposit returns
· Carrying out mid-term inspections
· Arrears chasing and reporting
· Work alongside the Resident Services Manager to ensure H&S statutory requirements are meet across the development
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
Strong customer service ethic / background
Positive, can-do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and social media savvy
Experience in undertaking viewings would be an advantage
Working Hours - 8.30am – 5.30pm Monday to Friday
Salary - £30K + 10% discretionary bonus
#LI-DNI
Please see our Benefits Booklet for more information.
Savills is a global real estate advisor helping people thrive through places and spaces. With over 42,000 professionals in more than 700 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East, we combine local knowledge with global insight to deliver tailored solutions that drive real impact. Headquartered in London and listed on the FTSE 250 (LON: SVS), we work with corporate, institutional and private clients to unlock the full potential of residential and commercial property. Whether you're a corporate looking to expand, an investor seeking to sustainably optimise your portfolio or a family trying to find a new home, we bring a truly personal approach to every project, delivering best-in-class insights and advice to help you make better property decisions.
Offices: 33 Margaret Street, London, W1G 0JD, GB
Savills is a global real estate advisor helping people thrive through places and spaces. With over 42,000 professionals in more than 700 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East, we combine local knowledge with global insight to deliver tailored solutions that drive real impact. Headquartered in London and listed on the FTSE 250 (LON: SVS), we work with corporate, institutional and private clients to unlock the full potential of residential and commercial property. Whether you're a corporate looking to expand, an investor seeking to sustainably optimise your portfolio or a family trying to find a new home, we bring a truly personal approach to every project, delivering best-in-class insights and advice to help you make better property decisions.
Offices: 33 Margaret Street, London, W1G 0JD, GB
