Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Technical Troubleshooting, SQL, JavaScript, HTML, CSS
Washington, District of Columbia, United States · Remote OK
$143k–$237k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Project Management, CRM Implementation, Stakeholder Management, Public Sector Governance, Risk Management
Seoul, South Korea · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Strategic Account Management, Executive Relationship Building, Full-Cycle Sales, Pipeline Management, Forecasting
Colorado Springs, Colorado, United States · Remote OK
$156k–$208k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Consultative Selling, Professional Services Sales, C-Suite Stakeholder Management, Strategic Planning, Deal Origination
Washington, District of Columbia, United States · Hybrid
$142k–$208k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise Sales, EdTech Sales, Prospecting, Account Strategy, C-Level Selling
São Paulo, São Paulo, Brazil · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise Software Sales, Solution Selling, C-Level Relationship Management, Account Planning, Consultative Selling
San Francisco, California, United States · Hybrid
$197k–$345k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 A…
Skills: Product Management, Enterprise SaaS, Developer Platforms, Marketplace Operations, API Strategy
San Francisco, California, United States · Hybrid
$147k–$203k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success Management, Account Management, Sales Cloud, Service Cloud, Stakeholder Management
Brussels, Brussels-Capital, Belgium · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: AI Agent Development, Full-stack Development, Prompt Engineering, Data Modeling, API Integration
Colombia, Cundinamarca, Colombia · Remote OK
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Project Management, Agile, Budget Management, Stakeholder Management, Risk Management
Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Team Leadership, Customer Success Management, Strategic Planning, Escalation Management, Resource Organization
Palo Alto, California, United States · Hybrid
$173k–$286k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce S…
Skills: Digital Product Management, Program Management, Product Operations, Vendor Management, Roadmap Prioritization
Buenos Aires, Argentina · On-site
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: SaaS Sales, Solution Selling, Account Management, New Business Development, Complex Sales Cycles
Amsterdam, North Holland, Netherlands · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: SaaS Sales, Stakeholder Management, C-suite Engagement, Complex Sales Cycles, Value Proposition Crafting
Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Platform Migration, Customer Success, Technical Consulting, Stakeholder Management, AI Prompt Engineering
Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Platform Migration, Customer Success, Technical Consulting, Data Mapping, AI Literacy
São Paulo, São Paulo, Brazil · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Consultative Sales, Professional Services Selling, Outcomes-Based Selling, C-Level Relationship Management, Strategic Account Planning
Brussels, Brussels-Capital, Belgium · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: AI Strategy, Agentic AI, Program Management, Stakeholder Management, Solution Architecture
Washington, District of Columbia, United States · Remote OK
$197k–$345k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: MuleSoft Anypoint, Solution Architecture, Pre-Sales, Project Scoping, Enterprise Integration Patterns
Atlanta, Georgia, United States · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Sal…
Skills: Primary Research, Quantitative Research, Qualitative Research, AI Fluency, Data Visualization
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the investigation and resolution of complex technical support issues related to platform performance, integrations, and APIs. Provide professional guidance and create technical documentation to optimize customer use of the Salesforce platform.
Requires proven experience in diagnosing technical issues within SaaS or enterprise environments and proficiency in SQL, JavaScript, HTML, and CSS. Strong communication skills and experience in customer-facing roles are essential.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Are you a technical problem-solver who excels at investigating complex software issues and guiding customers to success? We are seeking a Technical Support Engineer to be a pivotal member of our Cloud Success Group. In this role, you will apply your strong technical acumen to troubleshoot, analyze, and resolve challenges for clients utilizing Salesforce
What You'll Do
Expert Technical Investigation: Lead the investigation and resolution of complex support issues related to functionalities, integrations, APIs, and overall platform performance.
Code-Assisted Troubleshooting: Utilize your knowledge of web development concepts to read, analyze, and understand customer code (HTML, CSS, JavaScript, SQL) to pinpoint the root cause of issues, rather than writing production code.
Resolution & Guidance: Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimise their use of the platform.
Customer Advocacy: Manage the full issue lifecycle from initial contact through resolution, ensuring an excellent and professional customer experience at every step.
Knowledge Contribution: Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers.
What You'll Bring
Required Technical & Support Skills
Technical Troubleshooting Experience: Proven ability to diagnose and resolve technical issues within an enterprise software, SaaS, or highly integrated system environment.
Core Technical Acumen: A solid ability to read and understand code and technical structures, specifically including:
Practical SQL: Proven ability to write and execute intermediate-level SQL queries for data retrieval, analysis, and diagnostic troubleshooting.
Familiarity with web services, including REST/SOAP APIs.
Communication: Exceptional written and verbal communication skills, with the ability to articulate complex technical findings clearly and effectively to both technical and non-technical audiences.
Customer Focus: Experience in a customer-facing role with a strong commitment to problem resolution and service excellence.
Desired Skills (A Plus, but not required)
Direct, hands-on experience with Agentforce/Data cloud.
Familiarity with proprietary scripting languages, such as AMPScript or Server-Side JavaScript (SSJS).
Relevant Salesforce certifications
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
