Singapore, Singapore · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success, SaaS, Project Leadership, Technology Consulting, Solutions Architecture
San Francisco, California, United States · Hybrid
$173k–$286k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Data Job Details About Salesforce Salesforce is the #1 AI C…
Skills: Data science, Decision science, Advanced analytics, Agentic AI, Systems engineering
Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforc…
Skills: Java, AWS, Salesforce Platform, Distributed systems, Kubernetes
Sydney, New South Wales, Australia · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Technical support, Incident management, Customer success, Mentoring, Cloud computing
Bengaluru, Karnataka, India · On-site
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise sales, Account management, New business acquisition, Pipeline development, Cold calling
Paris, Ile-de-France, France · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: AI strategy, Agentforce, Salesforce Data Cloud, Team leadership, Enterprise software implementation
Atlanta, Georgia, United States · Hybrid
$171k–$298k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer success management, Strategic leadership, SaaS platform management, Sales cloud, Service cloud
San Francisco, California, United States · Hybrid
$62k–$91k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: SaaS sales, Business development, Prospecting, Account management, C-suite engagement
London, England, United Kingdom · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise sales, Account management, Value-based selling, Vision-led selling, Digital transformation
Paris, Ile-de-France, France · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: AI, LLMs, Salesforce, Data Cloud, Agentforce
San Francisco, California, United States · Hybrid
$173k–$286k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 A…
Skills: Product Management, Infrastructure-as-a-Service, Platform-as-a-Service, Kubernetes, Containers
Bengaluru, Karnataka, India · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success, Account Management, Informatica Cloud, Data Governance, Master Data Management
Atlanta, Georgia, United States · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Sal…
Skills: Social media strategy, Influencer marketing, Content strategy, Employee advocacy, Community engagement
Palo Alto, California, United States · Hybrid
$179k–$246k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforc…
Skills: Java, LLM Validation, AI Evaluation Frameworks, CI/CD, White-box Testing
Singapore, Singapore · On-site
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Inside Sales, New Business Development, Cold Calling, Lead Generation, Strategic Planning
Atlanta, Georgia, United States · Hybrid
$123k–$186k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce S…
Skills: Trust and safety, Policy operations, Systems thinking, Data analytics, Workflow automation
Toronto, Ontario, Canada · Remote OK
$143k–$191k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Account management, Strategic planning, Public sector sales, Government procurement, Consulting
San Francisco, California, United States · Hybrid
$171k–$298k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #…
Skills: Program management, Talent development, Workforce strategy, Operations, Enablement
Amsterdam, North Holland, Netherlands · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Agentic AI, Salesforce Platform, Data Cloud, Python, JavaScript
Amsterdam, North Holland, Netherlands · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Python, JavaScript, TypeScript, Java, Apex
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Success Manager orchestrates the Signature Success Plan experience for enterprise customers, managing the lifecycle from onboarding to renewal. They act as a trusted advisor, aligning internal teams and stakeholders to ensure customer goals are met and business value is delivered.
Candidates must have at least 10 years of experience in Customer Success, SaaS, or technology consulting, with mandatory prior Salesforce implementation or solution design experience. Proficiency in both English and Bahasa Melayu is required to effectively engage with clients across Malaysia and Singapore.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role:
For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
Our Customer Success Managers (Manager, Snr Manager or Director levels) serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health. The role will also partner across Salesforce to provide a unified Signature experience for our customers.
Responsibilities
Effectively orchestrates Signature experience across more sophisticated, multi-org, single-cloud customers with single-cloud product expertise and industry-relevant experience
Aligns with and leads Business and Technical stakeholders, Account Success team, and other internal partners around customer goals ensuring value is delivered through Signature
Single point of customer accountability covering only Signature-entitled customers building and maintaining strong, trusted relationships with customers
Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts
Experience and Skills
Experienced professional with min 10+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.
Knowledge of Salesforce product and platform features, capabilities, and standard methodologies as well as a good understanding of enterprise architecture principles
Technical expertise with one or more Salesforce clouds (Sales/Service CRM, Agentforce, Data Cloud) in solution design, project delivery, or implementation.
Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers. Prior Salesforce experience in solution design, implementation, consulting is mandatory.
Strong oral and written communication skills in both Bahasa Melayu and English — ability to engage with clients and stakeholders across Malaysia and Singapore effectively.
Experience in running Salesforce related digital transformation program banking and financial services is highly desirable.
Outstanding communication skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influencing at all levels of the organization
Ability to facilitate difficult discussions and be adept at handling objections.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
