Gainesville, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Verbal Communication, Written Communication, Customer Service, Shipment Tracking, Problem Solving
North Charleston, South Carolina, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Verbal Communication, Written Communication, Customer Service, Shipment Tracking, Problem Solving
Grand Rapids, Michigan, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Data Entry, Inventory Management, Merchandise Reconciliation, Team Leadership, Equipment Maintenance
Ann Arbor, Michigan, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Carrier Sourcing, Negotiation, Flatbed Shipping, Open Deck Freight, Carrier Relations
Marietta, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Strategic Leadership, Operational Oversight, People Management, Service Level Management, Workforce Planning
Atlanta, Georgia, United States · Hybrid
$67k–$75k/yr
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Logistics Management, Supervisory Experience, Route Planning, Dispatch Management, Staff Mentoring
Charleston, South Carolina, United States · Remote OK
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Supervisory Leadership, Logistics Management, Transportation Operations, Microsoft Office, Inventory Management
Ann Arbor, Michigan, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Procurement, Carrier Sourcing, Negotiation, Freight Movement, Customer Service
Charlotte, North Carolina, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: GAAP, SOX Compliance, General Ledger, Revenue Recognition, Margin Analysis
Swedesboro, New Jersey, United States · On-site
$85k–$90k/yr
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Last Mile Operations, P&L Management, Staff Development, Contract Management, Customer Relationship Management
West Columbia, South Carolina, United States · Remote OK
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Customer Service, Microsoft Office, MS Project, Microsoft Word, Microsoft Excel
Phoenix, Arizona, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Procurement, Negotiation, Carrier Sourcing, Freight Movement, Cold Calling
Clive, Iowa, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Driver Recruitment, Sourcing, Screening, DOT Regulations, Onboarding
Chicago, Illinois, United States · On-site
$45k–$55k/yr
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Operations Management, Account Oversight, Customer Account Execution, Transportation Solutions, Logistics Coordination
Chicago, Illinois, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Cold Calling, Lead Generation, Negotiation, Relationship Management, Sales
Union City, California, United States · On-site
$24/hr–$26/hr
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Data Entry, Inventory Management, Merchandise Reconciliation, Team Leadership, Microsoft Outlook
Mexico · Remote OK
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solu…
Skills: Inventory Control, Satellite Monitoring, Loading Supervision, Logistics Management, Problem Solving
Guadalajara, Sonora, Mexico · On-site
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solu…
Skills: Customer Communication, Freight Execution, Load Board Management, Carrier Relationship Management, Shipment Scheduling
Southfield, Michigan, United States · On-site
$60k–$70k/yr
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: KPI Analysis, Data Mining, Statistical Analysis, Excel, SAP
Southfield, Michigan, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Procurement, Negotiation, Carrier Sourcing, Freight Movement, Cold Calling
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The role involves tracking shipments, scheduling appointments, and managing key accounts to ensure a positive customer experience. Responsibilities include entering data into the TMS and coordinating with sales and carrier operations to resolve shipment issues.
Candidates must possess excellent communication skills and the ability to work in a fast-paced environment with minimal supervision. Preferred qualifications include one year of experience in sales, customer service, or the transportation industry.
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
Support Sales with managing the branches key accounts
Enter loads and confirm notes about the status of shipments
Schedule pickup and delivery appointments with warehouses and customers
Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
Handle any issues that arise on shipments and share information and updates with the customer
Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
Monitor report cards
Excellent verbal and written communication skills
Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
The ability to work in a fast-paced environment
1 year of sales or customer service experience
1 year of related experience and/or training, and a general understanding of the transportation industry
Solid attention to detail and follow-up skills with experience identifying and resolving problems
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
Smart solutions to move your freight
RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers. We serve more than half of the Fortune 500's supply chain with an extensive network of carriers and logistics experts.
Offices: 11215 North Community House Road, Charlotte, NC 28277, US
Smart solutions to move your freight
RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers. We serve more than half of the Fortune 500's supply chain with an extensive network of carriers and logistics experts.
Offices: 11215 North Community House Road, Charlotte, NC 28277, US
