Suwanee, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Customer Service, Conflict Resolution, Multitasking, Organizational Skills, Microsoft Project
Newnan, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Supervisory Leadership, Logistics Management, Transportation Operations, Microsoft Office, Inventory Management
Plano, Texas, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Account Management, Relationship Development, Rate Negotiation, Carrier Procurement, Customer Satisfaction
Ellenwood, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Order Entry, Routing, Dispatching, Traffic Coordination, Customer Profile Management
Charlotte, North Carolina, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Order Entry, Routing, Dispatching, Traffic Coordination, Customer Profile Management
Derby, England, United Kingdom · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Administrative Support, Data Entry, Microsoft Excel, Communication, Organization
Beltsville, Maryland, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Data Entry, Inventory Management, Merchandise Reconciliation, Equipment Operation, Safety Procedures
West Columbia, South Carolina, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Staffing Management, Supervisory Leadership, Budget Management, Process Efficiency, Data Analysis
Savannah, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Shipping and Receiving, Inventory Management, Loading and Unloading, Handheld Scanners, Critical Thinking
Garner, North Carolina, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Team Leadership, Warehouse Operations, Dispatch Management, Operational Metrics, Microsoft Office
Kansas City, Missouri, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Brokerage Services, Cold Calling, Lead Generation, Negotiation, Strategic Account Management
Charleston, South Carolina, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Warehouse Management, Team Leadership, Operational Metrics, Dispatch Management, Logistics
Pooler, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Data Entry, Inventory Management, Merchandise Reconciliation, Equipment Operation, Safety Compliance
Pooler, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Supervisory Leadership, Logistics Management, Transportation Operations, Inventory Management, Microsoft Office
Suwanee, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Order Entry, Routing, Dispatching, Traffic Coordination, Customer Profile Management
Portland, Oregon, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Data Entry, Inventory Management, Merchandise Reconciliation, Equipment Operation, Safety Procedures
Southfield, Michigan, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Order Entry, Routing, Dispatching, Traffic Coordination, Transportation Management System (TMS)
Portland, Oregon, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Supervisory Leadership, Logistics Management, Transportation Operations, Microsoft Office, Inventory Management
Atlanta, Georgia, United States · Remote OK
$52k–$65k/yr
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Supervisory Leadership, Logistics Management, Transportation Operations, Inventory Management, Microsoft Office
Naperville, Illinois, United States · On-site
$50k–$60k/yr
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Transportation Management, Scheduling, Data Entry, Troubleshooting, Complex Data Analysis
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The representative will assist customers and business partners via phone and email to resolve issues and handle complaints professionally. They are also responsible for monitoring delivery routes, processing order changes, and verifying haul-away pods.
Candidates must be proficient in Microsoft Office programs. A high school diploma and one year of call center experience are preferred along with strong organizational and multitasking abilities.
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
High school diploma or equivalent
1-year related experience preferably within a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
Smart solutions to move your freight
RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers. We serve more than half of the Fortune 500's supply chain with an extensive network of carriers and logistics experts.
Offices: 11215 North Community House Road, Charlotte, NC 28277, US
Smart solutions to move your freight
RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers. We serve more than half of the Fortune 500's supply chain with an extensive network of carriers and logistics experts.
Offices: 11215 North Community House Road, Charlotte, NC 28277, US
