Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery…
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Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery…
Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery…
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Work Comp Claims Adjuster - Comp Experience Required
Des Moines, Iowa, United States · Hybrid
Mid level
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$19/hr–$31/hr
Full-time
high school
Medical, Dental, Vision, Disability, Life Insurance, 401k
Posted 8h ago
~40 hrs/week
Responsibilities
The Dispatch Coordinator is responsible for scheduling drivers and ensuring the timely, safe, and efficient movement of customer products. They must monitor driver performance, resolve service issues, and maintain accurate operational data within the transportation management system.
Requirements
Candidates must have a high school diploma or GED and 1-2 years of experience in transportation, dispatching, or customer service. Proficiency in Microsoft Office and knowledge of DOT rules and regulations are required.
Full job description
Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
Responsibilities:
Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
Monitor drivers' hours of service to prevent DOT violations.
Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
Monitor and promote safety in all areas of dispatch.
Qualifications
This is a full time position working onsite in Grand Rapids, MI
A partner that collaborates like a coworker. A logistics provider that thinks like a shipper.
Industry
Truck Transportation
Company size
5,001-10,000 employees
Founded
1932
Headquarters
Des Moines, Iowa
LinkedIn followers
18,584
About Ruan
Founded in 1932, Ruan is a family-owned transportation company providing Dedicated Contract Transportation, Managed Transportation, Contract Distribution and Fulfillment, and Freight Brokerage. With more than 90 years of transportation and logistics experience, Ruan is one of the top 10 privately owned transportation service companies in the country. The company operates in 48 states and has more than 300 locations nationwide.
Offices: 666 Grand Avenue, Des Moines, Iowa 50309, US
A partner that collaborates like a coworker. A logistics provider that thinks like a shipper.
Industry
Truck Transportation
Company size
5,001-10,000 employees
Founded
1932
Headquarters
Des Moines, Iowa
LinkedIn followers
18,584
About Ruan
Founded in 1932, Ruan is a family-owned transportation company providing Dedicated Contract Transportation, Managed Transportation, Contract Distribution and Fulfillment, and Freight Brokerage. With more than 90 years of transportation and logistics experience, Ruan is one of the top 10 privately owned transportation service companies in the country. The company operates in 48 states and has more than 300 locations nationwide.
Offices: 666 Grand Avenue, Des Moines, Iowa 50309, US