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Act as the first point of contact for branch customers to help them achieve financial goals and complete general banking requests. Proactively identify opportunities to offer simple financial products and enhance the overall customer banking experience.
Candidates must be motivated, customer-centric, and possess strong communication and interpersonal skills. The ability to work under pressure and a commitment to developing new skills are essential.
Join us as a Customer Service, Personal Banker in Plymouth
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
We’ll look to you to proactively find ways to continually enhance our customer banking experience
We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
The position involves regular travel to our hubs in Looe, Launceston, and Saltash
We're offering this role for a period of six months
This job does not meet Skilled Worker visa sponsorship requirements
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
Completing general banking requests such as payments, balance enquiries and transfers
Helping customers to understand the different ways they can bank with us and the range of services we can offer
Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
A passion for customer service and strong attention to detail
The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
Strong interpersonal skills and the ability to work well as part of a team
The commitment to develop new skills and responsibilities
You’ll join us on a competitive starting salary of £27,090, pro rata for the hours you work.
You’ll also benefit from:
A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
A generous holiday entitlement of 33 days, pro rata for hours worked
A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours
35We’re now NatWest Group and will no longer be posting to this account. Can you please unfollow this page and we'd love you to follow us at NatWest Group, where're you'll find out how we champion potential in our colleagues and communities, while showing you why it's a great place to work.
Offices: Gogarburn, GB
We’re now NatWest Group and will no longer be posting to this account. Can you please unfollow this page and we'd love you to follow us at NatWest Group, where're you'll find out how we champion potential in our colleagues and communities, while showing you why it's a great place to work.
Offices: Gogarburn, GB
