South San Francisco, California, United States · Hybrid
$196k–$364k/yr
Why Genentech We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly p…
Skills: Strategic planning, Patient experience, Patient access, Commercial strategy, Stakeholder management
South San Francisco, California, United States · Hybrid
$196k–$364k/yr
Why Genentech We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly p…
Skills: Strategic planning, Patient experience, Stakeholder management, Oncology, Hematology
Madrid, Community of Madrid, Spain · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Team Leadership, Product Management, Software Development, Enterprise Search, Retrieval-Augmented Generation
San José, Costa Rica · Hybrid
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Data entry, Data validation, Quality assurance, Metadata management, Time management
Laval, Quebec, Canada · Hybrid
$90k–$119k/yr
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Contract Management, Financial Analysis, Public Tendering, Negotiation, Microsoft Excel
South San Francisco, California, United States · On-site
$100k–$185k/yr
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Sales, Strategic planning, Negotiation, Account management, Business analysis
Madrid, Community of Madrid, Spain · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: FinOps, Cloud Financial Management, AWS, Azure, GCP
Shanghai, Shanghai, China · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Sales forecasting, Financial analysis, Price review, Channel analysis, Compliance
Hyderabad, Telangana, India · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Procurement, Consulting Services, Sourcing Strategy, Vendor Selection, Contract Drafting
Lahore, Punjab, Pakistan · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Sales management, Business acumen, Customer relationship management, Market analysis, Negotiation
Jinan, Shandong, China · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Patient Management, Stakeholder Management, Strategic Planning, Resource Integration, Business Acumen
Shanghai, Shanghai, China · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Portfolio Strategy, Business Development, Pipeline Management, Strategic Planning, Commercial Development
pune, Maharashtra, India · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Training Management, Learning Management Systems, Cornerstone, GxP Compliance, Project Management
Thailand · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Disease management, Strategic planning, Market mapping, Stakeholder management, Cross-functional leadership
Petaling Jaya, Selangor, Malaysia · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Payroll Services, Benefits Administration, Data Maintenance, Advanced Excel, Analytical Ability
Petaling Jaya, Selangor, Malaysia · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Business Analysis, Manufacturing Execution Systems, Rockwell PharmaSuite, Life Sciences, Pharmaceutical Industry
Shenzhen, Guangdong Province, China · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Medical knowledge, Pharmaceutical sales, Market analysis, Communication skills, Execution capability
Madrid, Community of Madrid, Spain · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: IT Service Management, ITIL, Agile Methodologies, Project Management, Service Delivery
Madrid, Community of Madrid, Spain · On-site
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Computer System Validation, CSV, GMP, Regulatory Compliance, Risk Assessment
South San Francisco, California, United States · Remote OK
$163k–$302k/yr
Senior Thought Leader Liaison (TLL) - Neuroimmunology We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity,…
Skills: Neuroimmunology, Strategic planning, Stakeholder management, Market access, Clinical data education
South San Francisco, California, United States • Hybrid
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The Senior Patient Experience Business Partner serves as a strategic liaison to shape and elevate patient-related strategies across high-complexity therapeutic areas. They are responsible for translating business strategies into actionable requirements and leading patient experience activities for product launches and lifecycle planning.
Candidates must hold a Bachelor's degree and possess 15+ years of professional experience in the pharmaceutical or biotechnology sector. A proven track record of influencing senior leadership and deep knowledge of the patient access journey is required.
We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.
Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.
The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.
As the Senior Patient Experience Business Partner (Sr. PXBP) for high-complexity Therapeutic Areas (TAs), you will serve as the primary strategic liaison within Patient Experience (PX) to shape, triage, and elevate patient-related strategies and capabilities across Genentech. In this role, you will:
Serve as the primary point of contact and trusted advisor within PX for high-complexity TAs, embedding within relevant Squads to capture, clarify, and document TA-specific patient experience needs across the product lifecycle.
Translate complex TA business strategies and market dynamics into actionable experience requirements, Strategy Briefs, and long-term PX roadmaps.
Partner closely with Access Business Partners to integrate patient access and support barriers into the Integrated Access Plan (IAP), relevant integrated patient plan, lifecycle planning, and overarching squad strategies.
Lead PX activities for complex new product launches and line extensions, ensuring programs scale seamlessly to support future patient needs for pipeline assets.
Influence and align senior leaders across CMG and Roche/GNE by effectively communicating the strategic value and ROI of PX initiatives to secure resource commitment.
Collaborate with Experience Design, DDA, and RDT to advocate for the patient journey and drive scalable, enterprise-wide PX solutions.
Provide informal mentorship and guidance to team members, establishing best practices and fostering team cohesion across the PXBP organization.
Hold a Bachelor’s degree in a relevant discipline with 15+ years of professional industry experience in the pharmaceutical, biotechnology, or related sector.
Bring demonstrated deep understanding and knowledge in at least one Therapeutic Area and the ecosystem of entities impacting the patient access journey.
Possess a proven track record of interfacing with, presenting to, and earning buy-in from senior leadership to drive strategic alignment across matrixed organizations.
Demonstrate strong leadership presence, storytelling, and communication skills, with an ability to lead without authority and influence decision-making.
Show advanced capabilities in strategic planning, making tough trade-off decisions, and leveraging data and technology to improve patient outcomes.
Advanced degree (Master's, MBA, or PharmD) in a healthcare, scientific, or business discipline.
Direct experience in Patient Experience, Patient Access, or Commercial Strategy supporting high-complexity or specialty TAs (e.g., Oncology, Rare Disease, Neurology).
Demonstrated success in coaching, mentoring, or guiding cross-functional peers within an agile or squad operating model.
This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus
No relocation benefits are available for this posting
Willingness and ability to travel, as needed up to 30%.
The expected salary range for this position based on the primary location of CA is $196,100 - 364,200. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI). For more information, please visit https://careers.roche.com Read our community guidelines here: https://www.roche.com/some-guidelines.htm #Roche #Biotechnology #Pharmaceuticals #Diagnostics #Healthcare #PersonalisedHealthcare #GreatPlaceToWork #Innovation
Offices: Grenzacherstrasse, Switzerland 🇨🇭 , 4070, CH · 4414 Lake Boone Trail, Raleigh, NC 27607, US · 7070 Mississauga Rd, Mississauga, ON L5N 5M8, CA · Calle Dionisio Derteano 144, San Isidro, Lima 15047, PE · 333 Buckhead Ave NE, Atlanta, GA 30305, US
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI). For more information, please visit https://careers.roche.com Read our community guidelines here: https://www.roche.com/some-guidelines.htm #Roche #Biotechnology #Pharmaceuticals #Diagnostics #Healthcare #PersonalisedHealthcare #GreatPlaceToWork #Innovation
Offices: Grenzacherstrasse, Switzerland 🇨🇭 , 4070, CH · 4414 Lake Boone Trail, Raleigh, NC 27607, US · 7070 Mississauga Rd, Mississauga, ON L5N 5M8, CA · Calle Dionisio Derteano 144, San Isidro, Lima 15047, PE · 333 Buckhead Ave NE, Atlanta, GA 30305, US
