Birmingham, England, United Kingdom · Remote Solely
$30k–$40k/yr
Location: UK (remote) | Full-time Ready to become our new Customer Success Manager at Roamler? P&G, Red Bull, Unilever. You know the names, and at Roamler you will work with them directly. Our crowdsourcing app sends tho…
Skills: Client Relationship Management, Retail Operations, Commercial Strategy, Account Growth, Analytical Thinking
Amsterdam, North Holland, Netherlands · Hybrid
Location: Amsterdam (hybrid) | Full-time About Roamler Roamler is a Dutch technology company that helps clients grow their business, improve end-customer experience, and reduce and flexibilise the cost of field operation…
Skills: Data Engineering, Python, SQL, Spark, Airflow
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The Customer Success Manager acts as the primary link between FMCG brands and the Roamler platform to ensure client goals are exceeded. Responsibilities include managing multiple retail projects, driving commercial strategy, and collaborating with sales to grow accounts.
Candidates should have experience in supermarket retail or a client-facing role and be proficient in Excel and PowerPoint. The ideal candidate is structured, analytical, and comfortable working in a fast-paced scale-up environment.
Location: UK (remote) | Full-time
P&G, Red Bull, Unilever. You know the names, and at Roamler you will work with them directly. Our crowdsourcing app sends thousands of Roamlers into stores across multiple countries, to check shelves, build promotional displays and capture what is really happening at the point of sale. We turn those insights into execution, and that drives real business decisions for the biggest FMCG brands in the world. As Customer Success Manager you are the link between those brands and our platform.
You own your client relationships from start to finish. You are their go-to person, and you make sure their goals are not just met but exceeded. Your days are varied: you run several retail projects at the same time, covering everything from operations to commercial strategy. You spot opportunities to grow your accounts, and you team up with sales to bring new clients on board. Internally you share insights, run evaluations and help colleagues across Europe sharpen their projects.
You have experience in supermarket retail or in a client-facing role, and in our book that beats any qualification. You are structured and analytical, and you can juggle several things at once without dropping any of them. You communicate clearly, you enjoy presenting to clients and you take initiative rather than wait for it. Excel and PowerPoint hold no secrets for you, and you are curious about how AI can make your work and your clients smarter, because we use it every day. Above all, you feel at home in a scale-up where things change fast, because you like it that way.
• A competitive salary of £30,000 to £40,000
• Company pension plan and life assurance cover of 2x your basic annual salary
• 25 days of holiday on top of UK bank holidays
• Full remote working from anywhere in the UK
• Laptop and a £250 budget to set up your home office
• An informal, international team with a genuine can-do mentality: we work hard and have fun doing it
• Room to grow as fast as Roamler does
Our story is far from over - are you ready to grow with us? Apply now!
We are an equal opportunity employer and we value diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Founded in 2011, Roamler provides businesses with B2B crowd-based solutions, answering the call of companies for efficiency with widespread, on-demand professionals and individuals. These 'Roamlers' are recruited, trained, and organized according to their skills, experience, and location, and then matched to 'tasks'. Roamler is the European leader in crowd-supported field-marketing activities, performing tasks for the biggest FMCG manufacturers, consumer brands, PCGs, and retail chains. Since 2016, Roamler is also active in crowd-supported technical solutions such as installations, service and repairs, executed by a network of certified professionals spread across the Netherlands, the UK and Germany. In 2018, Roamler launched the first-ever venture to increase flexibility and efficiency in the home care and healthcare industries, by leveraging the power of a large network of professional caregivers active across the Netherlands. In 2020, Roamler received a 20M euros funding from Endeit Capital, Smartfin and Achmea Innovation Fund and ranked among the top three fastest-growing scale-ups in Europe. In March 2021, Roamler acquired Datlinq, data company specialized in foodservice and food retail data, with the purpose of enabling its clients to build a fully data-driven route- to- market also in the out-of-home channel. In October 2021, through its Retail division, Roamler has acquired Mobeye, strong French player in crowd-supported field marketing services for businesses; with the goal of further expanding its commercial proposition to FMCGs and retailers, while consolidating a leadership position also in the French market. Sign up to our monthly newsletter to receive the latest insights, innovations, and opportunities when it comes to flexible resourcing for businesses! https://campaign.roamler.com/newsletter
Offices: NDSM Plein 20-26, Amsterdam, Noord-Holland 1033WC, NL · Suffolk Street, Alpha Works at Alpha Tower, Birmingham, GB · Rijnkaai 37, Antwerp, BE · 1 Rue de la République, Lyon, FR · Planegger Straße, Munich, DE
Founded in 2011, Roamler provides businesses with B2B crowd-based solutions, answering the call of companies for efficiency with widespread, on-demand professionals and individuals. These 'Roamlers' are recruited, trained, and organized according to their skills, experience, and location, and then matched to 'tasks'. Roamler is the European leader in crowd-supported field-marketing activities, performing tasks for the biggest FMCG manufacturers, consumer brands, PCGs, and retail chains. Since 2016, Roamler is also active in crowd-supported technical solutions such as installations, service and repairs, executed by a network of certified professionals spread across the Netherlands, the UK and Germany. In 2018, Roamler launched the first-ever venture to increase flexibility and efficiency in the home care and healthcare industries, by leveraging the power of a large network of professional caregivers active across the Netherlands. In 2020, Roamler received a 20M euros funding from Endeit Capital, Smartfin and Achmea Innovation Fund and ranked among the top three fastest-growing scale-ups in Europe. In March 2021, Roamler acquired Datlinq, data company specialized in foodservice and food retail data, with the purpose of enabling its clients to build a fully data-driven route- to- market also in the out-of-home channel. In October 2021, through its Retail division, Roamler has acquired Mobeye, strong French player in crowd-supported field marketing services for businesses; with the goal of further expanding its commercial proposition to FMCGs and retailers, while consolidating a leadership position also in the French market. Sign up to our monthly newsletter to receive the latest insights, innovations, and opportunities when it comes to flexible resourcing for businesses! https://campaign.roamler.com/newsletter
Offices: NDSM Plein 20-26, Amsterdam, Noord-Holland 1033WC, NL · Suffolk Street, Alpha Works at Alpha Tower, Birmingham, GB · Rijnkaai 37, Antwerp, BE · 1 Rue de la République, Lyon, FR · Planegger Straße, Munich, DE
