Sydney, New South Wales, Australia · On-site
Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructur…
Skills: Customer Relationship Management, Account Coordination, B2B Customer Success, Proposal Development, Stakeholder Management
Melbourne, Victoria, Australia · Hybrid
Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructur…
Skills: Microsoft Power Platform, PowerApps, Power Automate, Power BI, Power Pages
Sydney, New South Wales, Australia · Hybrid
Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructur…
Skills: Nintex Suite, SharePoint Consulting, Intelligent Capture Solutions, ABBYY FlexiCapture, Workflow Automation
Sydney, New South Wales, Australia · On-site
Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructur…
Skills: Excel, Communication Skills, Numerical Skills, Billing Administration, Customer Service
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The role involves partnering with Account Executives to strengthen customer relationships, drive retention, and identify growth opportunities. Key duties include acting as a primary customer contact, coordinating service reviews, and collaborating with internal specialists to deliver projects.
Candidates should have proven experience in B2B customer success, sales support, or account coordination. Strong commercial acumen, organizational skills, and the ability to navigate complex stakeholder environments are required.
Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
We’re looking for a proactive and customer focused Customer Success Manager to partner with our Account Executives and play a critical role in strengthening customer relationships, enhancing service delivery, and unlocking growth opportunities across our client portfolio.
This is a highly collaborative role where you’ll act as a key link between our customers, sales teams, and internal specialists, ensuring seamless execution, strong engagement, and measurable outcomes.
To be successful in this role:
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
Employment Type
PermanentRicoh delivers digital services and innovative solutions that bring together people, processes and technology.
With over 91 years of cultivated knowledge and organisational capabilities, Ricoh stands as a leading provider of digital services, information management, and print and imaging solutions. Our mission is to empower digital workplaces through innovative technologies and services, enabling individuals to work smarter from anywhere. Headquartered in Tokyo, Ricoh Group operates globally, reaching customers in approximately 200 countries and regions. We proudly support "knowledge creation" for over 1.4 million companies worldwide, including some of Australia's largest corporations, government departments, and thousands of small and medium enterprises. Our commitment to corporate social responsibility is guided by our founding principles: love for our people, our planet, and prosperity. We strive to build inclusive workplaces, encourage volunteering, and foster charity partnerships. Ricoh is consistently recognised among the Global 100 Most Sustainable Corporations, the Top 100 Global Innovators, and one of the World's Most Ethical Companies. We are dedicated to caring for our planet through sustainable practices and innovations that benefit every life we touch. For further information, please visit www.ricoh.com.au or contact us at: [email protected]
Offices: Level 1, 2 Richardson Place, North Ryde, NSW 2113, AU · Ground Floor, 650 Lorimer St, Port Melbourne, VIC 3207, AU · 108 Wakefield St, Adelaide, South Australia 5000, AU · Level 2, 40 Thompson Street, BOWEN HILLS, QLD 4006, AU · Ground Floor, 25 National Circuit, Forrest , ACT 2603, AU
Ricoh delivers digital services and innovative solutions that bring together people, processes and technology.
With over 91 years of cultivated knowledge and organisational capabilities, Ricoh stands as a leading provider of digital services, information management, and print and imaging solutions. Our mission is to empower digital workplaces through innovative technologies and services, enabling individuals to work smarter from anywhere. Headquartered in Tokyo, Ricoh Group operates globally, reaching customers in approximately 200 countries and regions. We proudly support "knowledge creation" for over 1.4 million companies worldwide, including some of Australia's largest corporations, government departments, and thousands of small and medium enterprises. Our commitment to corporate social responsibility is guided by our founding principles: love for our people, our planet, and prosperity. We strive to build inclusive workplaces, encourage volunteering, and foster charity partnerships. Ricoh is consistently recognised among the Global 100 Most Sustainable Corporations, the Top 100 Global Innovators, and one of the World's Most Ethical Companies. We are dedicated to caring for our planet through sustainable practices and innovations that benefit every life we touch. For further information, please visit www.ricoh.com.au or contact us at: [email protected]
Offices: Level 1, 2 Richardson Place, North Ryde, NSW 2113, AU · Ground Floor, 650 Lorimer St, Port Melbourne, VIC 3207, AU · 108 Wakefield St, Adelaide, South Australia 5000, AU · Level 2, 40 Thompson Street, BOWEN HILLS, QLD 4006, AU · Ground Floor, 25 National Circuit, Forrest , ACT 2603, AU
