Chanhassen, Minnesota, United States · On-site
$18/hr–$24/hr
Job DetailsJob Location: 8600 SHELBY COURT 200 - CHANHASSEN, MN 55317Position Type: Full TimeSalary Range: $18.00 - $24.00 HourlyTravel Percentage: NoneSummary: The Desktop Support Technician will be responsible for assi…
Skills: Windows Operating Systems, Ios, Macos, Linux, Network Troubleshooting
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The technician will support, manage, and maintain technology infrastructure, including hardware, software, and network troubleshooting. They are also responsible for inventory management and creating user accounts while providing clear communication to end users.
Candidates must have at least 2 years of related technical experience or an Associate degree in a technology-related field. Proficiency in Windows, Office 365, and basic network troubleshooting is required, along with a valid driver's license.
Job DetailsJob Location: 8600 SHELBY COURT 200 - CHANHASSEN, MN 55317Position Type: Full TimeSalary Range: $18.00 - $24.00 HourlyTravel Percentage: NoneSummary: The Desktop Support Technician will be responsible for assisting with the support, management, and maintenance of all technology. The responsibilities include, but are not limited to, hardware and software support, inventory management, network troubleshooting, and user account management. The candidate should display a high level of communication, professionalism, and desire to contribute to the growing technical demands of Retail Tech.
Pay: $18 - 24.00 per hour
Provide support to office and remote users while educating them in non-technical terms.
Troubleshoot hardware, software and network issues.
Repair, upgrade, and install workstations, phones, monitors, etc.
Create and manage user accounts for all required applications and systems.
Write configuration and knowledge documents to build on standard processes and procedures.
Manage all inventory.
Report daily or weekly to the IT Manager with task and project updates, as needed.
Communicate effectively with end users and other management.
Participate in meetings for technology planning, updates, etc.
With roughly 200+ end users across the country, the role requires limited travel to remote offices nearby, as well as in-office and remote-based support.
Responsible for upholding and complying with information and information systems security policies and procedures, as defined by the manager of technology and security.
Other duties as assigned.
Advanced knowledge of Windows operating systems, including administration and troubleshooting
Intermediate level understanding of iOS and MacOS devices
Basic understanding of Linux distributions and using the terminal interface
Working knowledge of network devices, protocols, and services
Advanced knowledge of Office 365 services and applications
Working knowledge of computer repair and maintenance
Ability to type at least 50 wpm
Critical thinker
Organized
Excellent verbal and written communication
Personable and professional
Ability to teach end users in non-technical terms
Ability to manage tasks by priority and time constraints
Interested in details and processes
Tends to take notes and ask questions, displaying active engagement
At least 2 years of related technical experience or Associate degree in technology related studies.
At least an Associate degree in technology-related studies
Valid driver’s license and dependable transportation
Supervisory Accountability: The position has no supervisory responsibilities.
Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job). The position is about 50/50 sitting and walking. The employee is frequently required to sit for long periods of time and work on a computer. Must be able to lift up to 20 lbs. at a time.
Work Environment: This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets.
Position Type and Expected Hours of Work: This is a full-time position. Normal business hours are Monday through Friday from 8 am – 5 pm. Additional time may be needed during evening and week-end hours to support business initiatives.
Travel: No travel is expected for this position.
Benefits: Eligible employees can elect a full line of benefits including Medical and Dental Insurance through BC/BS (100% of the employee rate and 50% of dependent rate paid by the company), company paid Long Term Disability and Life Insurance, Voluntary Vision and Short Term Disability Insurance, PTO, Holiday Pay, and a generous 401K plan.
Retail Tech INC. IS AN EQUAL OPPORTUNITY EMPLOYER
and participates in E-Verify upon employment
The Seamless Extension of Your IT Team For 25 Years!
At Retail Tech Inc, we provide high quality technology hardware solutions through exceptional standards in service, reliability, and cost effectiveness. We don’t just provide solutions; we craft experiences that resonate with the unique needs of our clients. Our personalized approach goes beyond standard industry practices. We take the time to understand the intricacies of each client’s vision and operational requirements, tailoring our solutions to fit seamlessly into their ecosystem. Our vast network of top level partnerships with technology giants including Toshiba, HP, Epson, Cradlepoint, and NCR equip us with the dexterity for any situation. Welcome to the new age of retail technology - welcome to Retail Tech Inc.
Offices: 8600 Shelby Court, #200, Chanhassen, Minnesota 55317, US
The Seamless Extension of Your IT Team For 25 Years!
At Retail Tech Inc, we provide high quality technology hardware solutions through exceptional standards in service, reliability, and cost effectiveness. We don’t just provide solutions; we craft experiences that resonate with the unique needs of our clients. Our personalized approach goes beyond standard industry practices. We take the time to understand the intricacies of each client’s vision and operational requirements, tailoring our solutions to fit seamlessly into their ecosystem. Our vast network of top level partnerships with technology giants including Toshiba, HP, Epson, Cradlepoint, and NCR equip us with the dexterity for any situation. Welcome to the new age of retail technology - welcome to Retail Tech Inc.
Offices: 8600 Shelby Court, #200, Chanhassen, Minnesota 55317, US