Jobs at respond.io (Now Hiring) — 3 open

Talent Acquisition Partner
Kuala Lumpur · Full-time · Human Resource

About respond.io

Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We're a team!

We're looking for a Talent Scout, not a Talent Coordinator.

At respond.io, the people we hire define what we become. That's why this role isn't about filling seats — it's about finding the right people, across multiple roles and regions. You'll be the one hiring managers trust, candidates remember, and the team feels.

If you take recruiting personally — this role was built for you.

What You're Here to Do

Your job: get the right people in the right seats, fast — and as a mid-senior partner, go beyond filling roles to shape how we plan, attract, and assess talent across the company.

• Hunt for talent — don't wait for applications. Source proactively on LinkedIn and beyond, and always have strong candidates in sight
• Filter with precision — assess candidates for skill, mindset, and cultural fit; use AI tools to sharpen your judgment, not replace it
• Own the full cycle — first contact to signed offer, you drive it. No handoffs, no gaps
• Be a true partner to hiring managers — understand what they actually need, align on expectations, push back when needed, and coach them on how to interview and assess candidates well
• Advise on workforce planning — partner with leadership and HODs to forecast hiring needs and shape headcount planning ahead of demand
• Partner with HODs on talent strategy — act as a strategic advisor on how each team builds and scales, not just a role-filler
• Strengthen our employer brand — contribute to how respond.io shows up to candidates and in the market
• Run a tight process — coordinate interviews, collect feedback, drive decisions, and never leave a candidate in the dark
• Shape the candidate & employee experience — own the experience end-to-end, from first touch to a great start
• Make data-driven decisions — track what's working, cut what isn't, and use hiring data and insights to drive smarter decisions over time

What Success Looks Like

• Roles filled with the right people — on skill, mindset, and culture
• Hiring managers who trust your judgment and come to you before a role is even open
• A faster, sharper process than what existed before you
• Leadership and HODs rely on you for workforce planning and talent strategy, not just execution

You'll Thrive Here If...

• You treat sourcing like a sport — you're competitive about finding great people
• You can hold more than 5 open roles in your head and not drop a single ball
• You give direct feedback, take direct feedback, and move forward
• You love using AI and tools to work smarter
• You stay organised and focused even when everything is moving fast

What You Bring

• 3+ years in Talent Acquisition or Recruitment at a mid-senior level, with a strong track record in tech / SaaS / scale-up environments
• Proven track record of proactive sourcing, especially via LinkedIn, including closing technical (Software Engineers, etc.) and hard-to-fill roles
• Experience managing hiring across multiple concurrent roles
• Experience advising on workforce planning and partnering with department heads (HODs) on talent strategy
• A strong communicator and coach — you can advise and level up hiring managers, not just update them, and influence senior stakeholders
• Familiarity with ATS platforms, sourcing tools, and AI-assisted workflows, and a data-driven approach to hiring decisions
• Exposure to employer branding and recruitment projects (e.g. workforce planning, salary benchmarking) is a strong plus
• Multi-region or international hiring experience is a bonus
• Fluent in English, written and verbal

What's in it for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a mental health allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.

We're building the team that builds the future of customer communication. Think you belong here? Let's talk.